Front of property - evening/night

Reviews of Hotel Carol

4 out of 5
Hotel Carol
Kurta Konrada, 12, Prague

Reviews

8.8

Excellent

Rating 10 - Excellent. 244 out of 549 reviews" "
Rating 8 - Good. 257 out of 549 reviews" "
Rating 6 - Okay. 38 out of 549 reviews" "
Rating 4 - Poor. 7 out of 549 reviews" "
Rating 2 - Terrible. 3 out of 549 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff extremely friendly and very well versed in English. Abraham and Carel made us feel at home. Location was perfect to the O2 arena and safe area for bars and restaurants. Huge thank you for the upgraded room. We will be back for sure!!
Stayed 1 night in Apr 2024
Response from Matúš on Apr 11, 2024
Dear Susan,Thank you so much for your wonderful review and for taking the time to share your experience with us. We're absolutely delighted to hear that Abraham and Carel made you feel so welcome and at home. Our team prides itself on providing a friendly and accommodating service to all our guests, and we're thrilled to know we hit the mark for you.We're also glad you enjoyed the convenient location of our hotel, close to the O2 arena and surrounded by a vibrant area for dining and nightlife. It's great to hear you appreciated the room upgrade; we love to spoil our guests whenever we can!Your feedback is invaluable to us, and we can't wait to welcome you back on your next visit. Thank you again for choosing to stay with us and for your kind words.Warmest regards,Matúš

4/10 Poor

Ronen

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First they didn't get the message I sent through expedia, we had to wait until they changed a room from a double bed, to a room with two single beds, it took a while and we were very tired, odd disappointed with expedia's service, the hotel is not at a four star standard, maybe three barely, uncomfortable beds at all, not only in my opinion, the whole group complained about it, also the showers are very bsmall A large person will experience a problem there
Stayed 4 nights in Feb 2024
Response from Matúš on Feb 28, 2024
Dear Ronen,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.We understand that the initial room allocation did not meet your expectations, and we regret any delays in addressing this issue promptly. Your comments regarding the beds and shower size are duly noted, and we apologize for any discomfort this may have caused. Rest assured, we will review these concerns with our team to ensure we are continuously improving our services and facilities.We truly value your feedback as it allows us to address areas needing improvement and provide a better experience for our guests in the future. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,Matúš

10/10 Excellent

Katherina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel, stayed 3 nights for a medical trip with a further upcoming trip booked. Staff were fantastic and assisted with all requests for info on touring, transport etc. Also facilitated an early check in and a late check out. The breakfast spread was vast and delicious. The metro and tram lines are right beside the hotel so you can be in central Prague very quickly and easily. Highly recommend this hotel.
Stayed 2 nights in Jan 2024
Response from Matúš on Feb 5, 2024
Dear Katherina,Thank you so much for your kind words and for choosing our hotel for your stay during your medical trip. We're delighted to hear that you had a lovely experience and that our staff could assist you with all your requests, including information on touring and transportation.We're glad to have accommodated your needs with the early check-in and late check-out, and it's fantastic to know that you enjoyed our vast and delicious breakfast spread. It's also great to hear that our convenient location near the metro and tram lines added to the ease of your travels, allowing you to reach central Prague quickly.We appreciate your recommendation, and we look forward to welcoming you back on your upcoming trip. If there's anything specific you'd like for your next stay, feel free to let us know. Safe travels!Best regards,

8/10 Good

Patience

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 2 nights in Jan 2024
Response from Matúš on Jan 22, 2024
Dear Patience,Thank you for taking the time to share your positive experience with our hotel staff!We're delighted to hear that you found our team to be very friendly and helpful. Providing excellent service is our priority, and your feedback reinforces that we're on the right track. If there's anything specific that stood out to you or if you have any suggestions for improvement, we'd love to hear more.It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and most importantly all of the staff were so friendly. I don't mean friendly like a professional would be because it's their job, I mean genuinely friendly. They went out of their way to be as friendly and helpful as possible. The Hotel Carol had everything we needed and the restaurant was good for dinner and better for breakfast. It was just a few blocks from the O2 Arena which was why we were there. If I had one complaint, it would be the design of the shower. There was no shower curtain, just a (less than) half wall of glass that did a poor job of keeping the water in the shower. Otherwise, I could not have asked for a better place to stay
Stayed 1 night in Jan 2024
Response from Matúš on Jan 22, 2024
Dear Mark,Thank you so much for your heartwarming feedback!We're thrilled to hear that our staff made such a positive impression on you. It's truly rewarding to know that their friendliness went beyond professional expectations and was genuinely appreciated. Our team is dedicated to ensuring our guests feel welcome and supported throughout their stay, so your kind words serve as great motivation.If you have any specific highlights or suggestions that could further enhance our hospitality, please feel free to share. We look forward to welcoming you back and providing you with another memorable experience.Warm regards,

10/10 Excellent

Faishal

Stayed 3 nights in Dec 2023
Response from Matúš on Jan 22, 2024
Dear Faishal,Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and are thrilled to hear that you enjoyed your stay at our hotel.Our team is dedicated to providing exceptional service, and it's rewarding to know that we met your expectations. Your kind words motivate us to continue delivering the best possible hospitality to our valued guests.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We always strive to enhance our guests' experiences.We look forward to welcoming you back for another wonderful stay in the future.Best regards,

10/10 Excellent

JIRI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Thanks to the reception clerk for her willingness!
Stayed 1 night in Nov 2023
Response from Matúš on Nov 16, 2023
We greatly appreciate your kind words! Our reception clerk is dedicated to ensuring a wonderful experience for our guests, and we're thrilled that her willingness to assist made a positive impact on your stay. Your acknowledgment means a lot to us, and we hope to welcome you back soon for another fantastic experience!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing, all the staff were friendly and helped us with everything. Breakfast was amazing. They have a restaurant part of the hotel which had amazing food. The room was great and the bed was very comfy!!
Response from Matúš on Sep 18, 2023
Dear guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience with us. It's fantastic to know that you found our staff to be friendly and helpful, and that you enjoyed our delicious breakfast. We're also pleased that you had a great dining experience at our restaurant. Additionally, we're glad you found the room comfortable and the bed cozy for a restful stay.We can't wait to welcome you back for another fantastic stay!Warm regards,

10/10 Excellent

Maziyar

Stayed 2 nights in Sep 2023
Response from Matúš on Oct 13, 2023
Dear [Guest's Name],Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you had a wonderful stay at our hotel.It's fantastic to know that you found our facilities clean and comfortable. We take great pride in maintaining high standards of cleanliness throughout the property.Our team is dedicated to providing the best possible service, and it's always gratifying to hear when they've made a positive impact on a guest's experience. We'll be sure to pass along your kind words to all our staff members, especially [Staff Member's Name].We're also glad to hear that you found our location convenient. We aim to make getting around as easy as possible for our guests.Once again, thank you for your kind words. We look forward to welcoming you back on your next visit!Warm regards,Matúš

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
strange smell on the room over the nght, the sleep was not possible..
Stayed 1 night in Aug 2023
Response from Matúš on Aug 10, 2023
We apologize for the inconvenience you experienced during your stay. We take guest feedback seriously, and we're sorry to hear about the strange smell in your room that disrupted your sleep. Please know that this is not the standard we aim for, and we're committed to ensuring that our guests have a comfortable and pleasant stay.We appreciate your feedback as it helps us identify areas for improvement. If you ever decide to stay with us again, please don't hesitate to reach out to our front desk immediately if you encounter any issues. We would be more than happy to address them promptly to make sure you have a much better experience. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better stay in the future.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay!
We enjoyed our stay! From the reception staff greeting at our arrival to making me tea while waiting in the lobby, and to a wonderful dinner at the Hummus Bar, we had a great time. Room was comfortable and clean, felt like recently remodeled.
Stayed 1 night in May 2023
Response from Matúš on May 30, 2023
Dear Jana,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us. Our team takes pride in providing exceptional service, and we're glad to hear that the reception staff made you feel welcome from the moment you arrived. It's always our goal to ensure that our guests have a comfortable and enjoyable experience.We're delighted that you had a chance to try out our Hummus Bar and that you had a wonderful dinner there. Our culinary team works hard to create delicious and memorable dining experiences, so it's fantastic to know that you had a great time.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another great experience.Kind regards,Matúš

8/10 Good

Hrachya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay. The hotel room was nice and clean. The metro station was very close so it was easy to quickly get to the city center. The breakfast was sufficient, nothing special. The only thing that bothered us was the bad wifi connection which we did not use once during our stay.
Stayed 4 nights in May 2023
Response from Matúš on May 25, 2023
Dear Hrachya,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a pleasant stay at our hotel and found the room to be nice and clean. It's great to know that our proximity to the metro station made it convenient for you to access the city center quickly.We appreciate your comments regarding the breakfast. While we strive to provide a satisfactory dining experience for all our guests, we understand that it may not have exceeded your expectations. We will take your feedback into consideration as we continuously work towards improving our offerings.We apologize for the inconvenience caused by the poor Wi-Fi connection during your stay. Reliable internet access is essential in today's connected world, and we understand how frustrating it can be when it doesn't meet expectations. We have noted your concerns and will work on addressing this issue to ensure a seamless online experience for our guests in the future.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with, please feel free to reach out to our front desk.Warm regards,Matúš

10/10 Excellent

Shiret

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Matúš on Apr 24, 2023
Dear Shiret, Thank you for your recent stay and your detailed review that is surely appreciated by other travellers. We are happy you had a good time with us and hope that we will have an opportunity to welcome you back to Hotel Carol in the near future. Kind regards,Matúš

6/10 Okay

Nikki

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is in a lovely quiet residential area away from the business of tourists. It has a Tesco extra near and a good few restaurants serving local cuisine around it. The reception and lower level of the hotel is beautiful, very stylish and welcoming. However, we found the rooms to be very basic, very clean but very basic and quite compact. Also the bed has a very hard mattress and only came with 1 pillow each (although we did request extra which were provided). The bathroom again is very clean but very small and only provides one bottle of all in one 'hand, hair and body wash'. Staff were very friendly. I wouldn't stay here again due to the uncomfortable bed.
Stayed 2 nights in Mar 2023
Response from Matúš on Apr 5, 2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,Matúš

6/10 Okay

Milan

Business traveler
Stayed 1 night in Mar 2023
Response from Matúš on Apr 5, 2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,Matúš

10/10 Excellent

Leos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Matúš on Mar 29, 2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

8/10 Good

Milan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Matúš on Mar 29, 2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

8/10 Good

Pavel

Stayed 1 night in Feb 2023
Response from Matúš on Mar 29, 2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

10/10 Excellent

Marcela

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Matúš on Mar 29, 2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

10/10 Excellent

Viliam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stay was very nice, it was our second visit. Hotel is close to O2 arena where we visited program during weekend. Also it is close to metro station. Room was nice and lot of space. It was nice we were allowed to leave our car in garage after check out. Thank you.
Stayed 2 nights in Nov 2022

8/10 Good

Peter, Thunder Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022

10/10 Excellent

AmyJune

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

10/10 Excellent

A S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast and value for money. As rooms ok for the money
Stayed 1 night in Apr 2022

10/10 Excellent

Marie

Traveled with group
Liked: Cleanliness, property conditions & facilities
Check in was very easy. My friend and I arrived around 9.30am and check in wasn’t until 3pm…they were very accommodating and allowed us to check in early. All of the staff and owners couldn’t be more helpful, nothing was too much trouble. Would highly recommend, and would return in a heartbeat! ☺️ The food in the Hummus Bar Restaurant was also delicious…big portions too😊
Stayed 6 nights in Jan 2022

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Arben

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay; superb hotel and staff were great
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Carol stay
Hotel Carol was excellent. Their breakfast was amazing & staff was very friendly and helpful. Rooms were clean & nice size.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. Close to public transportation and hotel provided a map of the area with public transportation map. Staff was friendly and helpful.
Stayed 3 nights in Oct 2019

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Carol Stay
Lovely hotel. Nice breakfast.Ideal location for Metro into city centre. Quiet location.Lovely pool but too cold.Needs better tv channels.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
+ Friendly staff + location public transport + Restaurants + Shopping mall near Hotel + Swimmingpool - no airco - car parking
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!!
Wonderful hotel!! The only complaint my daughter had was that there weren't too many TV channels in English, but that didn't matter too much since we were having so much fun sightseeing. Thumbs up!!
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, walking distance to the O2 Arena and about a kilometer from the Clarion Congress Center. Nice rooms and good breakfast. My only complaint, my room did not have air conditioning. Needed it on my first night.
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location for venue attending, unfortunately room smelt of smoke
Stayed 1 night in May 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is an excellent hotel if you are going to the O2 very near. The staff were very obliging especially the very helpful receptionist. Although this hotel is in the outskirts of Prague the centre is not far away on the tram or metro both of which are very frequent.
Stayed 4 nights in May 2019

10/10 Excellent

Guelmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel in Prague
It was great. The area is quite and safe with family condos around. It’s very near Harfa Shopping Mall and corner away from the tram and subway stations. The front desk receptionist, Betty, is so knowledgeable of the needs of their visitors. She helped us in planning our visit around Prague,very fluent in English and polite. The hotel room is very clean and neat especially the bathroom.
Stayed 3 nights in May 2019

8/10 Good

alistair

Liked: Cleanliness, staff & service
Good hotel friendly staff at a good price
The hotel has newer modernised room and older rooms, the older ones are ok but really need renovated. The staff are great, always helpful and smiling. 4-5 stops to Prague or £6 in an uber so locations ok.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet area, near to the metro. Good breakfast, pool and very clean.
Stayed 6 nights in Mar 2019

10/10 Excellent

Cleiton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

Paul, Wales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly hotel with metro station 5 mins away . Clean and excellent value for money.
Stayed 1 night in Feb 2019

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Always a great stay at this hotel. Perfect location and amazing service.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2019

4/10 Poor

Nim, Tel aviv

Traveled with family
The hotle is defenitly not the best ine i've been at. Our room was not cleand or orgenized for two days..we had to go ask for more shampoo and mor toylet paper for the cleaning lady. One night we went for dinner at the restaurant/bar, no music no atmosfir and the bartender just walk around the hotle and we bearly saw him, we ordered two dishes of meat, my wife wanted hers MW and it came MR, i askef the bartender to take it bakc to the kitchen to cook more.. he brougjt it back after one min and still was MR..i took it back my self to kitchen and asked to cook more (im a chef in my proffesion so i know how long a 200g fillet should take to get it to MW).. setvice was not good..it was deffenitly not a plesent stay.. plus the hoyle is far from the city and have no attrecation around it but is you can manage the subway then its fine (like we did)
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018