- Disliked: Staff & service, property conditions & facilities
The moment we reached the hotel, there was an Irish couple who came and complained to the receptionist that there are other people in their room. They had gone on a day trip and hotel gave off there room to others even though they had prepaid for few days. We knew we are in for something we didn't expect nor wanted on our vacation. But we had also prepaid so we took our keys and we were given another key for the main door and were told reception shuts down at 7 PM and then you are on your own! The room was ok but the sliding windows were too close to the bed to walk straight. Beds were cot beds and you have to take stairs to reach the elevator on every level. So we had to take stairs from the reception to the elevator and then again from the elevator to our room with all heavy luggage by our selves. If you need anything in afternoon or at night, there is no staff. Reception, kitchen everything gets locked. You are on your own. After 3 days, when we checked out, the receptionist took the keys and said goodbye. We called for our cab as had further journey and after we waited for 10 minutes for our cab, she came back and said you have to pay! The trip was prepaid and we had an expedia confirmed mail that it is paid to the hotel. They did not agree & didn't let us leave. A mail employee literally stopped us from leaving the premises. As we were really short on time and didn't want a fight there, I gave them my credit card and let them charge which I will now dispute with expedia.