Ratings based on 745 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Location was fabulous, view let down.

Posted Aug 28, 2015
Pros: David who greeted us was very helpful and enthusiastic in his job. Extremely clean ( dated rooms) very impressed and I have very high standards.
Cons: The site didn't show views , I'm guessing many rooms didn't have one, need to be more honest, pillows a little thin and only 1 each, bed to soft.
Location: Very close to everything in the old town, tram 3 minute walk from hotel.
The location of this hotel was perfect, the entrance, courtyard, dining room and staff lovely, but the view out of room was dreadful, we did request for our anniversary a room with with a view, we got a room with a building very close and very imposing in to the room . The courtyard is lovely but it means a lot of the rooms are nosiy which is a shame . However looking around the city I'd would say this was still one of the best locations .
5 out of 5
Recommended
for Everyone
by A verified traveler from vannes

hôtel parfait

Posted Aug 28, 2015
vraiment le top niveau qualités prix et le personnel formidable
5 out of 5
Recommended
for Everyone
by A verified traveler

Helt topp hotell

Posted Aug 28, 2015
Flotte rene rom. Fin beliggenhet. Rolig område. Grei gåavstad til shopping og karlsbroen. God frokost Hyggelig betjening Koslig restaurant i bakgården
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2015
Pros: Good location
Location: Very close to Charles bridge.
Very good hotel, staff were helpful and pleasant. Very good location.
4 out of 5
Recommended
for Everyone
by A verified traveler

zentrales Hotel, ruhig gelegen

Posted Aug 24, 2015
Pros: die Lage
Cons: Frühstücksraum, die Tische stehen zu eng
Das Hotel hat eine ideale Lage um die Stadt zu besichtigen. Nahe der Karlsbrücke und auch die Altstadt hat man schnell erreicht. Das öffentliche Verkehrsnetz ist sehr gut. Wollten wir mal nicht laufen, wartete man nur wenige Minuten bis zur nächsten Bahn/Metro/Bus.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2015
Pros: Location, room size
Cons: More english breakfast tea and milk for tea. Hotter breakfast.
Location: Close to all attractions like Charles Bridge, Old Square and Astronomical Clock. Lots of bars and places to eat.
A delightful hotel, close to all nearby sites like the Charles Bridge and old square. The hotel is very quiet but we were there mid week and noise at night depends on whether you are at the front or back of the hotel. As the front is right on the street it can be quite noisy when large groups go by. There is a great cocktail bar across the street which is good for couples and small groups as you have to have a seat, so no rowdiness. There is also a small supermarket close by. The room had tea/coffee making facilities but if you like your tea, take your own tea-bags as they only had earl grey or flavoured and only creamer which is okay if you drink coffee. However, when I asked (and after some confusion) they did give me a small jug of milk for my tea. Breakfast was ok but could have been warmer and we went late and early and it made no difference. On the last day there were no beans, which to me were the most edible thing. Overall a good trip, Prague is wonderful for a short break but take good walking shoes and an umbrella. It rained non-stop while we were there (but had been really hot prior to that) and the hotel even had a few umbrellas they loaned out (very handy thank you). We arranged transfers with Prague airport transfers as we were a group of 6 and it was half the price that the hotel arranged to do it for.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel & friendly staff, beautiful courtyard.

Posted Aug 24, 2015
Everything was great except the toilet didn't flush sometimes. They couldn't move us to a different room because all the rooms were booked. Staff was very apologetic, but still not much they could do. We had to use the restroom in the lobby 1 evening and next morning. Plumber came out and fixed it. We received a voucher for free sandwich/salad & drink. Kind of thought it should've been more than that for the inconvenience. But again, everything else was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Worth the try but be prepare!

Posted Aug 23, 2015
Pros: The location, the staff and the warm welcome.
Cons: Learn to deal with customers' problems and not push the responsibilities to the customers. Better listening skills especially by the Managers.
Location: Centrally located. A good massage place directly opposite the hotel which is worth a go. Cheaper by 200 kroner per person per massage.
When we arrived, we were greeted by Tomaz, a very friendly and warm guy. He told us where to visit, marked everything on the map and made reservation in a restaurant for us. Upon entering our room - a junior suite, we realised the room was very warm and the basin wasn't working. We informed them the problems but it wasn't dealt with immediately. The next day, our room was leaking with water, spoke to the staff and was poorly dealt with by the Sales Manager and the Room Manager. Eventually we asked to speak to the GM, Peter who dealt with the issue immediately. He rectified the problem and in fact made our stay very enjoyable. Despite a poor start, when our issues are being rectified, the hotel is actually worth giving it a try. The food in the restaurant was good and worth the price. The location of the hotel was fantastic. You could walk to everywhere! There is also a thai massage place that is just directly opposite the hotel. The skills were good and is much cheaper than those found in the centre. If you do more than one massage, ask for discount.! We went there twice - for foot massage and body massage. Breakfast spread was satisfactory, not one of the best but the service was good. They clear the plates very quickly and always try to help the guests. I choose to remember the good things the hotel have provided and will definitely recommend this hotel. Perhaps a note of warning, might have to be patient with the way they dealt with problems.
5 out of 5
Recommended
for Everyone
by A verified traveler

Sehr gut gelegen

Posted Aug 18, 2015
Angenehmer Aufenthalt , nachts manchmal Lärm nach Kneipenschluss, sehr günstige Lage , freundliches Personal
5 out of 5
Recommended
for Everyone
by A verified traveler from milano

hotel 4 stelle elevabile a superior

Posted Aug 14, 2015
Pros: ristorante ottimo con prezzi competitivi con porzioni abbondanti e piatti tradizionali
Cons: camera del 4 piano suddivisa su due livelli, parte alta notte scarsamente condizionata
Location: centralissimo vicino ponte carlo e a tutti i monumenti principali castello raggiungibile a venti minuti a piedi o mezzo tram 22
hotel 4 stelle superiore, personale professionale, disponibile cortese pronto a soddisfare qualsiasi richiesta.