Ratings based on 158 Verified Reviews

4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by Jennifer L

Posted Feb 6, 2017 on Hotels
Nice location, service was excellent. Close to Prague Castle and Charles Bridge on a quiet street away from the crowds.
5 out of 5
by A verified traveler

Beautiful hotel!

Posted Dec 2, 2016 on Hotels
Great hotel, beautiful city. Amazing food!
5 out of 5
for Everyone
by A verified traveler

Posted Sep 15, 2016
Great location and the staff were really fantastic
5 out of 5
by A verified traveler from Santa Cruz

Santa Cruz Travel club does Praque

Posted Sep 5, 2016 on Hotels
Customer Service truly exceptional!! Just off the St Charles bridge but a quiet beautiful neighborhood .
5 out of 5
by Grant from Los Angeles

Amazing hotel

Posted Aug 3, 2016 on Hotels
Perfect hotel for a romantic getaway in Prague! Take the furnicular up to the observatory. Walk Charles Bridge, see the Lennon wall. And then relax at the best hotel in the city.
5 out of 5
by JB

This traveler left a rating score only Posted Jul 28, 2016 on Hotels
4 out of 5
for Couples
by A verified traveler from Brazil

Great memories

Posted Jul 21, 2016
Pros: Location, condition, staff, food
Cons: Wifi should be free in a hotel like this
Location: Near great cozy restaurants
Great location, the place is fantastic if you imagine it is an old monastery. Historic details were preserved and premises are great.
5 out of 5
by Juan from Miami

great hotel

Posted Jun 27, 2016 on Hotels
Excellent in every aspect
1 out of 5
by A verified traveler from New York, NY

Not a 5 star we were expecting

Posted Jun 17, 2016
We hoped Mandarin Oriental would be the highlight of our hotel stays in Prague. It turned out to be anything but a highlight. The shower room door doesn't seem to be properly sealed. After I came out of the shower, I found water all over the floor and I had to use towels and my bathroom to soak the water. The sealing seems damaged due to water leakage. It seems our room was not the only one with that problem. Being a restaurant with its root in Hong Kong and a menu that claims to be authentic Asian, we were appalled at what we found at Spices when the dishes came out. Peking duck looks like skinless duck meat wrapped in spring roll. One key characteristic of peking duck was its crispy skin. Where was the skin?? It's supposed to be served in hoisin sauce, not some plum sauce. The Chinese teas were not of Chinese brand either. Despite explicitly asking not to make the Thai soup too spicy, it still came out with strong spicy after taste. Very disappointed with their restaurant, we asked the front desk to make a reservation for us at another restaurant. We were told they would call back later. No confirmation call arrived that night. And why couldn't front desk call the restaurant directly? When we were checking out, a staff member offered to help with our luggage, we didn't want to burden her with two heavy suitcases, but we didn't expect her to close the elevator door before we got there either. All in all, the only thing 5 star about it was the price.
5 out of 5
for Everyone
by A verified traveler from London

Excellent high class hotel very well-positioned

Posted May 11, 2016
Pros: The room was superb, the service excellent and the staff very friendly and professional. It is also very conveniently located
Cons: The bar and restaurant are uninspiring for a hotel of this calibre and it is surprising that there is no lounge or swimming pool
Location: The hotel is very well located for all the main sights of Prague.
We had a marvellous stay. Our room was excellent and the staff could not have done more to look after us.