Not a 5 star we were expecting
Posted Jun 17, 2016
We hoped Mandarin Oriental would be the highlight of our hotel stays in Prague. It turned out to be anything but a highlight.
The shower room door doesn't seem to be properly sealed. After I came out of the shower, I found water all over the floor and I had to use towels and my bathroom to soak the water. The sealing seems damaged due to water leakage. It seems our room was not the only one with that problem.
Being a restaurant with its root in Hong Kong and a menu that claims to be authentic Asian, we were appalled at what we found at Spices when the dishes came out. Peking duck looks like skinless duck meat wrapped in spring roll. One key characteristic of peking duck was its crispy skin. Where was the skin?? It's supposed to be served in hoisin sauce, not some plum sauce. The Chinese teas were not of Chinese brand either. Despite explicitly asking not to make the Thai soup too spicy, it still came out with strong spicy after taste.
Very disappointed with their restaurant, we asked the front desk to make a reservation for us at another restaurant. We were told they would call back later. No confirmation call arrived that night. And why couldn't front desk call the restaurant directly?
When we were checking out, a staff member offered to help with our luggage, we didn't want to burden her with two heavy suitcases, but we didn't expect her to close the elevator door before we got there either.
All in all, the only thing 5 star about it was the price.