Ratings based on 158 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by Jennifer L
Posted Feb 6, 2017 on Hotels
Nice location, service was excellent. Close to Prague Castle and Charles Bridge on a quiet street away from the crowds.
by A verified traveler
Beautiful hotel!Posted Dec 2, 2016 on Hotels
Great hotel, beautiful city. Amazing food!
for Everyoneby A verified traveler
Posted Sep 15, 2016
Great location and the staff were really fantastic
by A verified traveler from Santa Cruz
Santa Cruz Travel club does PraquePosted Sep 5, 2016 on Hotels
Customer Service truly exceptional!! Just off the St Charles bridge but a quiet beautiful neighborhood .
by Grant from Los Angeles
Amazing hotelPosted Aug 3, 2016 on Hotels
Perfect hotel for a romantic getaway in Prague! Take the furnicular up to the observatory. Walk Charles Bridge, see the Lennon wall. And then relax at the best hotel in the city.
Posted Jul 28, 2016 on Hotels
for Couplesby A verified traveler from Brazil
Great memoriesPosted Jul 21, 2016
Pros: Location, condition, staff, food
Cons: Wifi should be free in a hotel like this
Location: Near great cozy restaurants
Great location, the place is fantastic if you imagine it is an old monastery. Historic details were preserved and premises are great.
by Juan from Miami
great hotelPosted Jun 27, 2016 on Hotels
Excellent in every aspect
by A verified traveler from New York, NY
Not a 5 star we were expectingPosted Jun 17, 2016
We hoped Mandarin Oriental would be the highlight of our hotel stays in Prague. It turned out to be anything but a highlight. The shower room door doesn't seem to be properly sealed. After I came out of the shower, I found water all over the floor and I had to use towels and my bathroom to soak the water. The sealing seems damaged due to water leakage. It seems our room was not the only one with that problem. Being a restaurant with its root in Hong Kong and a menu that claims to be authentic Asian, we were appalled at what we found at Spices when the dishes came out. Peking duck looks like skinless duck meat wrapped in spring roll. One key characteristic of peking duck was its crispy skin. Where was the skin?? It's supposed to be served in hoisin sauce, not some plum sauce. The Chinese teas were not of Chinese brand either. Despite explicitly asking not to make the Thai soup too spicy, it still came out with strong spicy after taste. Very disappointed with their restaurant, we asked the front desk to make a reservation for us at another restaurant. We were told they would call back later. No confirmation call arrived that night. And why couldn't front desk call the restaurant directly? When we were checking out, a staff member offered to help with our luggage, we didn't want to burden her with two heavy suitcases, but we didn't expect her to close the elevator door before we got there either. All in all, the only thing 5 star about it was the price.
for Everyoneby A verified traveler from London
Excellent high class hotel very well-positionedPosted May 11, 2016
Pros: The room was superb, the service excellent and the staff very friendly and professional. It is also very conveniently located
Cons: The bar and restaurant are uninspiring for a hotel of this calibre and it is surprising that there is no lounge or swimming pool
Location: The hotel is very well located for all the main sights of Prague.
We had a marvellous stay. Our room was excellent and the staff could not have done more to look after us.