Not as nice as I expected
Posted Apr 7, 2016 on Hotels
I booked this hotel based on the good reviews, price, and pictures. The location was close to Old Town, public transport, and shopping. The front desk service was very good, although the reception is around the corner at a different hotel, and I'm not clear on how these properties are related. Unfortunately, the air condition was not working, but the heat would not turn off and was constantly putting out warm air. The only solution they could offer was to open the window. Reception had informed us that they had communicated the issue to Merchant's Yard, but the problem was not resolved during our two day stay. Our room felt like a sauna, so we had to open the windows. However, because there are restaurants and a courtyard downstairs, it was very noisy in our room at night. Due to the heat and noise, we were unable to get much sleep. The room was big, but the pictures online are definitely nicer than the reality. The carpet in the stairwell of the property was quite dirty and worn. If you have small children, I don't recommend because of the stairs as well as noise. The price, service, and location were good, but the rooms aren't as nice as they appear and our experience with the heat and noise were obviously unfavorable. If you are most interested in being centrally located for a good price, then this place would work. If you want luxury or peace/quiet, then I would not recommend.