Ratings based on 563 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2017
There was no kettle and coffee/tea in the room. We had to call for it. During the 3 days of our stay, the tissue box remained empty. Check in and check out took forever, mostly because of long procedures. They had 2 breakfast restaurants but the one they assigned to us (overflow) was much worse than the regular one.
Comment from Hotel Management
Jan 5, 2017 by Alexandr Kettner - Quality Manager, Hotel Management
Dear Traveler, Thank you for taking your time to rate our hotel. Your feedback will help us to improve our services in every possible level. We do provide coffee and tea facilities on request only. Please let me apologize for not replenishing the box of tissues. We will do our best to improve our service during busy check in and check out times. Please be assured, that the selection of buffet breakfast comes from the same kitchen and is identical for both of the restaurants. I hope you enjoyed your stay. I'm looking forward to having you again as a guest in our hotel. Kind regards, Alexandr Kettner Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ISRAEL

Very good hotel close to shopping mall and metro.

Posted Dec 19, 2016
Good room and breakfast. Spa and pool area is not that good. Hotel is located a minute walk from a large shopping mall and metro. So, going to old town takes about 10 minutes.
Comment from Hotel Management
Dec 20, 2016 by Alexandr Kettner - Quality Manager, Hotel Management
Dear Amos, Thank you very much for choosing our hotel for your trip to Prague and for giving us full 5 point rating, it is highly appreciated and I will share it with our associates. Your feedback will help us to improve our services at every possible level. I appreciate all the positive comments about our rooms, breakfast, and convenient location. I'm looking forward to having you again as a guest in our hotel. Kind regards, Alexandr Kettner Quality Manager
2 out of 5
by A verified traveler from London

Very disappointing for a 4 star hotel

Posted Oct 24, 2016
Pros: Nothing out of the ordinary..... Breakfast was nice
Cons: Customer service is non-existent Facilities in the room is lower than a B&B hotel You charge extra for the Gym and Spa facilities, your website is not informative enough to highlight this. Don't have a coffee/tea maker in the room. No Iron in the room and you have to go to a common room to use it.
Comment from Hotel Management
Nov 10, 2016 by Alexandr Kettner - Quality Manager, Hotel Management
Dear George, Thank you for choosing Panorama Hotel for your trip to Prague. We have different room types with different services and amenities to cater for all our customer requests from those wanting a cost effective stay to rooms including all services. I am delighted to hear that you enjoyed our breakfast. Best regards, Alexandr Kettner Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Comfortable and pleasant stay.

Posted Oct 23, 2016
Location: Location is on outskirts of town in an area which needs updating, the pavements etc were very rough and uneven. Large shopping mall with 250 shops.
We had a very pleasant room on the 9th floor, unfortunately the whole hotel is surrounded by building works from new office/residential construction, so no view! However the room was clean and well furnished. We requested tea making facilities which duly arrived but were not replenished, so after the first day we ran out of coffee/ milk etc. The staff were all excellent, pleasant and very helpful. The breakfast was plentiful and well cooked with loads of choice. We ate in the restaurant and the food was very nice. We chose the 2 course menu and It was a shame that we could not choose a starter and a main or a main and a dessert but had to have the starter and main. As we did not want 3 courses it was a slight disappointment. Would recommend this hotel as a very good place to stay, the Metro stop was just opposite in the shopping mall so very easy to get about and the hotel was able to sell us tickets.
Comment from Hotel Management
Nov 10, 2016 by Alexandr Kettner - Quality Manager, Hotel Management
Dear Valued Guest, Thank you for choosing Panorama Hotel for your trip to Prague. I am delighted to hear that you enjoyed our breakfast and our staff helpfulness. I will share your positive feedback with my team. We will be looking forward to your next visit. Best regards, Alexandr Kettner Quality Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Average hotel

Posted Oct 11, 2016
This hotel was an average hotel. It was in a good location but I was disappointed by the size of the room. I was under the impression that the room would have been bigger. It was uncomfortable walk around in the room. The free breakfast we received was average and I found they served the same meals everyday. We had to pay for access to use the top deck. The top deck had a pool, a whirlpool and a small gym. I thought this was ridiculous bc the pool, the whirlpool and the gym where all small and its usage should have been included in the hotel price. I also was surprised one day to come back from breakfast and finding my hotel door wide open and no maids around. Another time I had left my room key in the socket bc that was needed to receive electricity. Upon returning to my room my room had been cleaned and my room cad was gone from the room. The front desk said the maid probably took it out to save electricity but they could have left it in the room instead of having me go down to the front desk for a new card. On the positive side the staff was very friendly and I also received the early check in I requested. The maids did a nice job of cleaning the rooms. The hotel was safe and located in a nice area close to downtown. I'm unsure whether I would stay here again but it was a nice hotel with average facilities.
Comment from Hotel Management
Nov 10, 2016 by Alexandr Kettner - Quality Manager, Hotel Management
Dear Valued Guest, Thank you for choosing Panorama Hotel for your trip to Prague. I am delighted to hear that you enjoyed our convenient location and the service delivered by our staff. We have different room types with differing services and amenities to cater for all our customer requests, from those wanting a cost effective stay to rooms including all services. Best regards, Alexandr Kettner Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida-work overseas though

Excellent Hotel

Posted Oct 10, 2016
Location: Metro, Mall, Shopping and access to the rest of Prague (Praha).
Enjoyed the hotel stay. Staff was very polite, professional and knowledgeable. Hotel was very conveniently located next to Pankrac metro and mall. Hotel was clean, efficient and appeared to be well maintained. Even though there is nearby construction I didn't hear any excessive noise. Staff language skills excellent.
Comment from Hotel Management
Nov 10, 2016 by Alexandr Kettner - Quality Manager, Hotel Management
Dear Valued Guest, Thank you for choosing Panorama Hotel for your trip to Prague. I am delighted to hear that you enjoyed our convenient location and the service delivered by our staff. I will share your positive feedback with my team. We will be looking forward to your next visit. Best regards, Alexandr Kettner Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC, Canada

Clean, comfortable, great transportation options

Posted Oct 7, 2016
Pros: Comfortable room, good non-intrusive service, right on the metro line.
Cons: Furniture could be more "laptop friendly", e.g. there is no obvious power outlet near the "working desk".
Location: Shopping center Arcady, decent restaurants. But the metro line is key, it makes all of Prague downtown "nearby".
Well-run, clean, extremely comfortable, with excellent transit options to downtown (~ 10 min), yet with car parking options. Good food, godd shopping and dining options around.
Comment from Hotel Management
Nov 30, 2016 by Alexandr Kettner Quality Manager, Hotel Management
Dear Jiri, Thank you for your review, we truly appreciate your business and your trust in us. We look forward to welcoming you back soon! Kind regards, Alexandr Kettner Quality Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel close to city center

Posted Sep 29, 2016
Great location with comfort facilities. Perfect place to stay for business trip and to relax in the evning after busy day.
Comment from Hotel Management
Sep 29, 2016 by Mark Agnew, Hotel Management
Dear Valued Guest, Thank you for choosing Panorama Hotel for your trip to Prague. I am delighted to hear that you enjoyed our convenient location and our facilities to relax after busy day. I will share your positive feedback with my team. We will be looking forward to your next visit. Best regards, Mark Agnew General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from OKC, OK

Nice hotel next to shopping center with subway acc

Posted Sep 25, 2016
Pros: Easy access to subway.
Location: Kind of a "suburban" location. 4 stops on subway to New National Museum and short walk from there to Winceslaus Square.
We stayed here 5 nights. Shopping center with grocery store and bistro were next door. Basically this is a very nice hotel with amenities.
Comment from Hotel Management
Sep 29, 2016 by Mark Agnew, Hotel Management
Dear Ms. Judy, Thank you for your comprehensive review. I am very happy to read that our convenient location met your expectations. Thank you for sharing. We will be looking forward to your next visit. At your disposal, Mark Agnew General Manager
3 out of 5
by A verified traveler from Canada

Far far away, book a hotel close to old town sq.

Posted Aug 18, 2016
Surrounded by construction, couldn't sleep due to the noise, the hotel eventually moved us to a quieter room. No free breakfast, everything was expensive in this hotel (and it should not have been). Reasonable room rate through Expedia but the hotel gets you in the end. Terrible location, expensive / long taxi ride to old town square, nothing around the hotel but construction and a mall. As a tourist, I would not stay here again.
Comment from Hotel Management
Aug 24, 2016 by Mark Agnew, Hotel Management
Dear Mr. Eric, Thank you for sharing your opinion with other travellers. Like any city, there is always building works taking place and Prague is no different, however, we are working closely with the contractors and Town Hall to ensure that any disruption is kept to a minimum for our guests. I am sorry to hear that your stay didn't meet your expectations. Our hotel is conveniently located next to shopping mall, Central Park of Prague 4, landmark Vysehrad is 2 metro stops away and the city center is 4 stops by metro. Metro stop is 2min. walking distance from the entrance of the hotel. Our Concierge is available to recommend tours, walks, sightseeing and eating out options in the area. Thank you. Kind regards, Mark Agnew General Manger