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Reviews of The Golden Wheel

4 out of 5
The Golden Wheel
Nerudova 28, Prague

Reviews

9.4

Exceptional

Rating 10 - Excellent. 384 out of 511 reviews" "
Rating 8 - Good. 107 out of 511 reviews" "
Rating 6 - Okay. 16 out of 511 reviews" "
Rating 4 - Poor. 1 out of 511 reviews" "
Rating 2 - Terrible. 3 out of 511 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

7.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

RADANA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Delightful reception staff. Beautifully renovated mediaval building with some unique art pieces. To get to upper floors was a bit tedious with need to take two different elevators Breakfast had limited fresh fruit selections. As we stayed for 11 days,we have noticed some days were mediocre, depending on number of guests. Excellent location.
Stayed 12 nights in Jun 2023

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful, comfortable, clean and quiet! The breakfasts were delicious and the staff was knowledgeable and helpful! I would recommend this hotel to freshen!
Stayed 3 nights in May 2023

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Room was clean and roomie. Bathroom was fully remodeled. Breakfast was fine but nothing special. Good coffee maker at breakfast. Checked in late and lady at reception was new and didn’t speak English well but we managed.
Stayed 1 night in Apr 2023

2/10 Terrible

Eric

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Poor quality and horrible service
I had a room under the roof which would get very hot. The airconditioning died after 2 days (out of 8). The hotel staff and management could not care less and told me it wouldn't be repaired for the next couple of weeks. The room was unbearably hot. They did not offer another room or money back (since I had to move).
Stayed 8 nights in Jul 2022

8/10 Good

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Houston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My wife and I have stayed here several times and it has always been lovely! The location is right near Malostrankse Namesti and perfect for walking to Charles Bridge or hopping on a tram to go anywhere else. The view from the windows into the street is quaint, the rooftop garden is small but peaceful, and the breakfast is serviceable. The only problem on one of our recent stays was that the shower door has a huge gap at the bottom and whenever you bathe with the faucet facing the door, water streams out onto the floor. I hope they fix that soon. Other than that, stays here are perfect - and for an incredibly cheap price!
Stayed 2 nights in Feb 2022

10/10 Excellent

jose amado maximino Espinosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable and wide room, good breakfast, excellent service
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the staff was very helpful but if you can help it, DON’T BRING A CAR TO PRAGUE!! The parking outside the hotel is for Czech residents only. You may be towed. We couldn’t find anywhere to park our car and worried about it getting towed all night long! We cut our trip shirt because of it. Park your car at the metro and save the hassles. But again the hotel was nice, location was great, and the staff was friendly and helpful!
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, very spacious room, very clean, quiet. great place to stay.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
excellent location you can walk everywhere restaurant on property only available for breakfast, dont expect to dine there. No bar Free mini bar in room, this is very misleading and should read "use of small fridge in room stocked with 1 small bottle of water." There is a kettle and tea, coffee sachets for 1 cup per day, no milk, you will be instructed to go to the shop and buy some !! In general if little improvements were made it would make a huge difference but overall we enjoyed our stay and would retirn.
Stayed 6 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property had.a nice location BUT the parking that was advertised as “available” was over a mile away(straight up hill). We loved Prague and will be back but will try a different property.
Stayed 1 night in Jul 2019
Response from Sergey on Jul 16, 2019
Dear guest! Thank you for your email. That's sad that you had a problem with parking, but all hotels on the Nerudova street have this problem. I hope this did not spoil your impressions of the trip as a whole. Best regards

10/10 Excellent

Augustus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Simon on Feb 5, 2019
Thanks from all our staff for your nice review. We kindly ask to review us also on tripadvisor in order to enlarge our visibility and improve more our standards. Thanks and we hope to see you again in Prague

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem near Prague Castle.
Awesome hotel in the heart of the old district of Prague. Situated right under Prague Castle. Lots of little restaurants in the area, close to the streetcar. The street is on an incline so not great for those with walking difficulties. Beds was comfortable, room spacious, quiet and shower had good pressure and consistent temperature. Can't say enough about this little gem. The building itself is among the oldest in Prague but the interior is completely modern yet has the historic charm. Good typical European breakfast. Room always clean with little added touches like a rose left each day. Staff were friendly and were able to speak English fairly well. They arranged for car service from the airport for us at better price or equal to anywhere else. Location was great for us. Within walking distance of Charles Bridge but away from the business of Old Town. Will definitely stay here again.
Stayed 3 nights in Sep 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our stay at the Golden Wheel!
We had a wonderful 4 days in the Golden Wheel. It has a prime location, virtually in the shadow of the famous Prague Castle. Our room was spacious and comfortable.The staff was excellent and the Arcadia cafe served delicious meals and snacks.
Stayed 4 nights in Aug 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A1
Everything was great. Quiet but convenient location.
Stayed 1 night in Aug 2018

10/10 Excellent

BRETT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first time to Prague. This hotel is centrally located to center city and Prague Castle. If it is not a 4 star hotel it should be. My wife, son and I had the best time in the city and with our accommodations in the Hotel and complimentary breakfast. We walked every with ease.
Stayed 3 nights in Jul 2018

10/10 Excellent

Jimmy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Prague Castle
Hotel is within 5min walk to Prague castle and Charles Bridge. Hotel staffs is very friendly and helpful. Room is clean and cleaner replace towels everyday even we didn't indicate to replace them. Many eating places around the hotel with price range from $ to $$$$.
Stayed 6 nights in Jul 2018

10/10 Excellent

Scott, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supreme location under Prague Castle
This is a wonderful little hotel in a superb location, on a little quiet street under the walls of Prague Castle, in easy walking distance of Charles Bridge, restaurants and more.
Stayed 6 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to castle
This lovely hotel is within walking distance to the Prague castle and in the other direction, Charles bridge and the old quarter
Stayed 3 nights in May 2018

6/10 Okay

Nika, Northern Virginia, USA

Liked: Cleanliness, room comfort
Beware steps and stairs
It could have been a lovely hotel but they failed to provide adequate safety for the guests. We had two rooms booked here for five people on our trip. While checking in, I stepped back in a small corridor past the reception desk, not knowing it was a step down into a little recessed step in the corner. This step was there to fit a small door under the main stairs. The door was open into another stairs to the lower level. Startled, I lost balance and tumbled down 2/3 of the way. Not sure what saved me - the wooden steps or the curve of the stairs - but I was able to get up with the help and get to the room. My relatives were terrified as they witnessed the fall, and insisted I’d go to the hospital. Sore and shocked, I declined. The night was painful and sleepless. Next morning, the hotel gave two of us a free taxi to the airport. When I mentioned that in the US this horror would cost hotel pretty penny, the receptionist replied ‘but it’s in the US’, and that actually it was not their fault. I’m happy to be alive, I’m happy that it was not my 81 years old aunt to expirience this misfortune, I have multiple bruises and scratches and my vision is not back to normal as I hit my head on the right, and my neck is stiff. All these could have been avoided if the hotel had the door at least shut. According to the picture of the lobby this door is a ‘new feature’ - there used to be a small console table in the corner. The steps up and down are all over the property and it’s not safe.
Stayed 1 night in May 2018

10/10 Excellent

Ayfer, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near city centre
Polite experienced staff, superb breakfast. Easy walking distance and quite road to relax.
Stayed 3 nights in Mar 2018

10/10 Excellent

Malin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prague 2018
The hotel was great. Leonardo was phenomenal. He exhibited professionalism and was courteous. Because of Leonardo I will stay only at the Golden Wheel when in Prague. Sara from Florida
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific 4 star hotel
This is a 4 star hotel, not less but also not more. Everything was almost perfect. Check in was supposed to be at 2 (as listed), but we were informed that our room will be ready only at 4. In my initial inspection (I'm VERY clean) I noticed the toilet wasn't properly cleaned, but the rest was sparkly clean and very well placed. The staff was accommodating and nice. We speak several languages because we lived in many places, but instead of speaking English one of the clerks insisted to speak another language he assumed we know. Some people might think it's cute, but we were clearly not interested in speaking that language and it wasn't necessary at all. The other clerks and staff members were delightful. I found some spiderweb and we kept having problems with wifi - only one of us would be able to connect at a time if at all. And no, this has nothing to do with our devices or network settings because we travel relatively often and normally have no issues. Checkout was painless and there were no extra charges. The room looks as described. We didn't get a queen size bed though, even though it stated we will, and instead they connected 2 small beds. Overall a very good hotel in a key location that allowed us to explore a lot in only 3 days. We were both pleased and the price is worth it, but fixing small imperfections could easily bring them to 5 stars.
Stayed 3 nights in Dec 2017

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel in great location
Charming hotel with comfortable rooms, modern facilities but still retaining some traditional features. Good location within easy walking distance of Castle and Charles bridge. Good choice for breakfast
Stayed 1 night in Nov 2017

10/10 Excellent

E and C, North West, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in stunning neighbourhood
This hotel was in a fabulous location just a short walk from Charles Bridge, the old town square and the castle. The interior in the communal areas and bedrooms are of a very high standard. Staff are friendly and helpful and the rooms were always clean. I'd recommend this hotel to all - it's one of the best I've ever stayed in.
Stayed 3 nights in Nov 2017

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Staff; Perfect Location
We were incredibly pleased with our stay at The Golden Wheel. The staff could not have been more helpful. After completing his 12-hour shift at the front reception desk, Leonardo accompanied us -- by tram and by foot -- to the restaurant (in another part of town) where we had made our dinner reservation. The welcome drink upon arrival was especially refreshing after our long train trip from Berlin. The private patio outside our room enabled us to enjoy the magnificent fall weather. You're close to many major sites, yet away from the congestion and traffic of the Old Town neighborhood.
Stayed 3 nights in Oct 2017

10/10 Excellent

Anita, Louisville. KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff and convenient location to key sites.
Stayed 2 nights in Oct 2017

10/10 Excellent

Nick, Phoenix, Az

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to the castle
English speaking staff was very helpful and friendly. Hotel had great view of the city and the room was very spacious and comfortable. Personal note and flower left in the room at check in was a nice touch. Hotel is just below the castle and just above Charles Bridge.
Stayed 2 nights in Sep 2017

10/10 Excellent

Deb, buffalo, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Prague hotel
Hotel location couldn't have been more perfect. Quiet street in evening. Great choice of restaurants. Short walk to palace and Charles bridge. Hotel staff were very gracious and very helpful. Great breakfast. Rooms were incredibly spacious with modern bathrooms. Hotel had a lot of character. Could not have been happier with my choice.
Stayed 5 nights in Sep 2017

10/10 Excellent

Nick, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to the castle
We very much enjoyed staying at this hotel for 3 nights. The facilities were good and the breakfast buffet was good. We also found that the location close to the castle and large park areas was preferable to staying in the old town. The one negative was connected to the wooden ceilings / floors. The beautiful painted ceiling is the floor of the room above, and there was a family with little kids that ran around constantly, including one night at 3:30 AM. The nature of the floors means that there is little sound barrier. On the other hand, there was little noise from anywhere else - so unless there are kids around, this is likely to be a very quiet hotel.
Stayed 3 nights in Sep 2017

10/10 Excellent

Iryna, USA/Ukraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to all historical sites
Beautiful hotel ,clean,comfortable, resonable price .Would stay again!
Stayed 4 nights in Sep 2017

10/10 Excellent

Sheldon, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location on historical street
Great services right from booking shuttle pick up before my flight. Staff are friendly and helpful. Quiet location and walkable to all major attractions.
Stayed 4 nights in Jul 2017

8/10 Good

Lou, C. MEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for our requirments
Lovely little hotel , well located with great helpful staff . Excellent breakfast too.
Stayed 2 nights in Jun 2017

10/10 Excellent

Izzy, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem
Despite an unassuming exterior, the hotel is surprisingly roomy, and includes several extras (a roof garden, an upstairs lounge with Wi-Fi, original artwork). The property is nicely done, with vintage and modern features, and my room had a long vestibule and dressing area that made it feel more like a suite. The premises are very quiet, despite being on a touristy street. They serve a nice breakfast. Hotel staff were very helpful, arranging for a post-stay airport transfer, the use of their Wi-Fi lounge while I waited for the driver, and translation of Czech keyboard (of all things, the @ symbol is just out of reach to US keyboard users). The only drawback is that the street gets crowded as the weekend approaches. But the steep hill and narrow road keep traffic to a minimum, and it's an easy walk to both the Castle and the Little Quarter. I'd definitely stay there again.
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice and Close to Castle
The place does not look like much from the outside but the inside of the rooms are unique and extremely comfortable. The staff were some of the most helpful people we have met since visiting the city.
Stayed 3 nights in May 2017

10/10 Excellent

Sue, Essex, u.k.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently situated, comfortable hotel
Small hotel close to Prague Castle and also in easy walking distance from the old town. Clean, comfortable and spacious room. Charming, helpful staff, good buffet breakfast. Might not suit some elderly or disabled people as the are steps and stairs to reach the lift, and the bath was a bit tricky to climb in and out of. Otherwise couldn't fault it and would happily stay again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of historical interest
Hotel within short distance of palace. Lovely staff who couldn't do enough for us and our 6 year old daughter. Room clean and comfortable. Breakfast selection varied and plentiful.

10/10 Excellent

Andy, Lake District, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - in nice part of Prague below castle
Recommended if you want a hotel in a nice central part of Prague and are happy to dine out - a very good choice.

10/10 Excellent

Tim, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of the city
Wonderful hotel on a beautiful street in the heart of Prague. 5 minute walk to Prague Castle. 10-15 walk to St. Charles bridge. Fantastic staff that speaks English. Nice breakfast buffet was well worth the cost. Spacious room with all the amenities that you could ask for. One of the best hotels I have ever stayed in. I will book this hotel again when I return to Prague in the future

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was great. Temp controls could be better

10/10 Excellent

Anne, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming boutique hotel on Prague's "royal way"
The Golden Wheel is located just below the Castle Hill district on the route connecting the castle with the Charles Bridge--a bit quieter than the Old City but easily accessible to everything. The decor is more restrained elegance than big hotel luxury with original artwork throughout, the staff is extemely helpful and attentive, breakfast very good, accommodations very comfortable. My streetfront room was quiet as soon as I closed the double French windows. My only quibble was with my raised tub/shower--I'm 55+ and climbing in and out took a bit of care. If that might be an issue just request a shower only room.

10/10 Excellent

Susan, Portland OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, friendly hotel
Our stay over Christmas could not have been better. Perfect location near Prague Castle, Charles Bridge, Lesser Square, streetcars and innumerable lovely restaurants. 15 minute walk puts you in Old Town. Absolutely lovely staff that continually went out of their way to make our holiday trip special. Hotel itself is charming with cool art everywhere. Would completely recommend without reservation.

10/10 Excellent

Graham & Helen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel with very friendly staff
We were made very welcome on our arrival and throughout our stay the staff couldn't have been more helpful. The hotel is perfectly located within a 5 minute walk of the castle and cathedral and 10 minutes from the old town. Very happy to recommend this hotel to our friends.

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet spot. We asked for a room over looking the castle and got it and we asked for a room on the top floor which we also got. 10/10 for customer attention.