Ratings based on 161 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Food excellent, All Door men very welcoming

Posted Mar 22, 2017
Pros: food and very comfordable beds and very grand and welcoming Doormen
Cons: reception staff
Location: perfect
Went to this hotel for 4 nights after reading reviews, the breakfast food was wonderful we were on half board but was told half board was 2 courses but on 4 th night we were told it was 3 courses so were dissappointed we found this out last night of our holiday break as we had paid alot of money for this hotel .I Booked this hotel over the phone WITH EXPEDIA ,he got our transfer to hotel mixed up with the wrong date we were arriving on 8 th and the email he had it written down we were arriving on the 9 th ,so i spent 2 hours dealing with this that is why i wanted to speak to book my holiday speaking to someone so i made no mistakes then they get the wrong date , I thought it was all sorted but when we arrived at prague airport no one there to greet us as we were told that the driver had arrived and waited 2 hours but our flight had not left london so i dont know why the driver was there that time also I was VERY DISAPOINTED that we were not upgraded as it was my husbands SPECIAL 60 TH birthday AND HAD READ HOW PLEASED PEOPLE WERE BEING UPGRADED,.The reception staff did Not greet as in a welcome manor and even when we were leaving there was no thank u or did u enjoy yr stay or even have a good flight home i dont think they even said good bye ,But the door men were 1st class ,I sound like im moaning but this is a 5 star hotel and we paid alot of money .I will not travel with expedia again
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Fantastic

Posted Mar 21, 2017
Pros: The staff really were exceptional, Nicky and his fellow Doormen were always ready to help with directions and advice.
Cons: Air-con on the mezzanine floor of the suites, Breakfast tea and coffee were poor but juices were good and so was the Prosecco so easy choice to make!
Location: Your right on the doorstep of everything, Prague's a brilliant place to walk around and explore so the location of the hotel is never far away.
Fantastic Hotel very close to the centre of everything, the staff were excellent, helpful and professional, the room was fitted out very well, we had a suite with a mezzanine floor for the bed and bathroom which got hot, in March, so might be a problem in Summer. The Spa and the garden were undergoing refurbishment when we were there, it'll be nice to revisit when its all completed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Manlius, NY

Nice hotel. Misled by its 5 star rating.

Posted Mar 2, 2017
Pros: I loved the bedding....super comfortable. It was clean as well.
Cons: Customer service could be improved--when a problem arises.
Location: Walking distance of everything!
The hotel is a nice hotel. However, I didn't feel that it was deserving of its 5 star rating. Unfortunately, we were without hot water the day before we left. I was "trapped" in my hotel room for 2 hours while they worked on the problem. Finally, I was given the key to another room on a different floor so that I could take a shower.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel to stay at in a central location.

Posted Feb 28, 2017
Pros: The location, the breakfast, the room size
Cons: The cleaners should learn not to touch peoples belongings and move them around. The drains should be cleaned before new guests arrive.
Minus a few small teething problems, this hotel was a great choice. Check in was really easy and fast, the room sizes were generous and the location was fantastic. I reported a couple of small problems and they were dealt with straight away.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

It's nice hotel close to Mall and old town

Posted Feb 18, 2017
When I arrived I take long time for check-in and my friend room it's not ready he still wait to they clean room
5 out of 5
by Paul

5 Star Hotel, Great Experience

Posted Dec 22, 2016 on Hotels
Excellent Hotel, Great Stay, Definitely Recommend
5 out of 5
by A verified traveler

Chilling in Prague

Posted Nov 19, 2016 on Hotels
Great stay
5 out of 5
by A verified traveler

great high end hotel for the old city Prague

Posted Sep 20, 2016 on Hotels
Great property and centrally located for the old city and great service.
5 out of 5
by Mounier

This traveler left a rating score only Posted Jul 3, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel centrally located

Posted Apr 29, 2016
Excellent location with staff that excelled in providing first class, friendly service. Wonderful garden, restaurant and bar.