Ratings based on 543 Verified Reviews

4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Convenient, caring

Posted Sep 15, 2017
This hotel is a business class hotel away from the old city, but very close to all public transit. I have stayed here four years straight for a conference I attend. It has become like my home away from home for a few days every year.
Comment from Hotel Management
Sep 17, 2017 by Marek, Hotel Management
Dear Randall, Thank you for making our Vienna House by Diplomat your home when you are in Prague. Your continued patronage of our hotel is sincerely appreciated, and we hope to be part of your future trips. Yours truly, Marek Páleník General Manager
3 out of 5
by Alistair

Needs a refresh

Posted Apr 27, 2017 on Hotels
Room clean enough but tired. Staff good. Cafe food good but only bearable wait. Breakfast was literally a bun-fight with 2000 Japanese tourists, so spoilt the otherwise excellent fresh food ;-(
Comment from Hotel Management
May 30, 2017 by Mathieu Rouri, Hotel Management
Dear Alistair, we appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that there were several situations throughout your stay that did not meet your expectations. It is know that our breakfast area can get crowded since we have 400 rooms and high season is currently on. You have opportunity to order breakfast on the room so you can enjoy it in peace and comfort of your room. Also we are currently undergoing a huge renovation. We do hope you give us another chance as our rooms will defenately get much more fresh. Yours truly, Marek Páleník General Manager
5 out of 5
by Stephie

Beautiful hotel, but the staff make it amazing.

Posted Apr 22, 2017 on Hotels
Absolutely lovely. Everyone is so friendly and helpful. The bar 'Cafe Klimt' was a great place for me to work. The bar staff were super friendly and worked so hard and most of the reception staff were especially helpful. Honestly, I wouldn't hesitate in recommending this hotel and we'll definitely return.
Comment from Hotel Management
May 30, 2017 by Mathieu Rouri, Hotel Management
Dear Stephie, Wow! We truly appreciate that wonderful review and your trust in us. We are very happy to know that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future at Vienna House Diplomat Prague. Best regards, Marek Páleník General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London UK

Good hotel in a convenient but not central locatio

Posted Apr 19, 2017
Pros: Convenient location, lots of facilities, clean and comfortable rooms. Excellent buffet breakfast.
Cons: Menu choice for dinner was a bit limited.
Location: A short journey by tram or metro from the city centre. The castle is walkable from the hotel.
I stayed at this hotel on business and decided to go again when we have a weekend in Prague. It is good value, a 4* hotel but not too expensive. It is clean and comfortable. It is a little way from the city centre, but only a short journey by metro or tram.
Comment from Hotel Management
Apr 27, 2017 by Marek Pálenik, Hotel Management
Dear David, thank you for taking the time to give us your feedback about your stay at our Vienna House Diplomat. We are glad that you found our location convenient. If you were not able to explore the area, you can visit us again because we are very happy to share with you the must-visit attractions as well as some hidden treasures in the area. Please check out our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon at Vienna House Diplomat Prague. Best regards, Marek Páleník General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent Hotel

Posted Apr 15, 2017
Posh hotel, perfect location for public transport to explore Prague, amazing service and incredible breakfast.
Comment from Hotel Management
Apr 27, 2017 by Marek Pálenik, Hotel Management
Dear Traveler, we are pleased to hear that you found our location to your liking. On your next visit, we will be happy to share with you a sample itinerary that will help you maximize your stay in the area. We hope to see you again soon. Yours sincerely, Marek Páleník General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle,WA

Surprised

Posted Apr 13, 2017
Pros: Breakfast, location to public transportation
Cons: Terrace should be opened!
This hotel is huge! Breakfast was absolutely amazing with a huge variety of food! Bed was comfortable, hotel staff were knowledgeable of the area and very helpful. The only bummer was the terrace that's rented for private events and closed to hotel guests. Conveniently located close to metro and tram that takes you right to old Town and Polladium shopping center. Also, they do not provide a shuttle to the airport as advertised. Everything else was great!
Comment from Hotel Management
Apr 27, 2017 by Marek Pálenik, Hotel Management
Dear Kristina, thank you for taking time to review our property. Our food and beverage employees are glad that they could cater to your needs. Sorry about the terrace situation, we will try to make it more available to public. We are glad to know that we will be your top choice when you visit Prague. We look forward to welcoming you back soon! Sincerely, Marek Páleník General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester, UK

Wonderful stay! Hospitable, close walking

Posted Apr 3, 2017
Everything we wanted and more! Blown away with the breakfast quality. As a vegetarian, they really catered for everybody! Within walking distance to the bridge, castle and right opposite the tube so easy access to and fro the airport with an extremely helpful luggage assistant man who was happy to take care of our luggage all day.
Comment from Hotel Management
Apr 27, 2017 by Marek Pálenik, Hotel Management
Dear Lexi, we are glad to know that you enjoyed your stay with us. Our F&B department loved catering to you. Our luggage assistant will be informed about your satisfaction. We kindly suggest that you share your experience with friends and family. We hope to welcome you back to the hotel in the near future. Best regards, Marek Páleník General Manager
4 out of 5
by Paulina

Posted Mar 28, 2017 on Hotels
Comment from Hotel Management
Apr 8, 2017 by Mathieu Rouri, Hotel Management
Dear Paulina, thank you for your review and for choosing Vienna House Diplomat Prague. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel. Kind regards, Marek Páleník General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2017 on Orbitz
Pros: Great location and nice room!
Stayed here while my partner was on a work trip. Great jumping off point from which to explore the city.
4 out of 5
by A verified traveler

Posted Feb 3, 2017 on Hotels
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Guest, thank you f or your rating. We are very happy that you have enjoyed your stay and looking forward to see you again very soon. Kind Regards, Marek Páleník General Manager