Four Star Hotel!
Posted Feb 12, 2016
First I must say that the hotel staff were excellent and very helpful But a four star hotel it is not. In the UK it may have rated three stars at most. The following is a list of deficiencies in the room.
There were no tea/coffee making facilities.
No iron or trouser press.
No easy chair(s)
Very little drawer space for anyone staying more than a few days, my wife and I ended up living mostly out of our suitcases!
Also we had no clean sheets for our entire two week stay!
The bathroom was quite small and the door could not be closed..
There were greasy finger prints on the wardrobe doors when we arrived and still there when we left, I am sure they are still there now!
A safe was provided for our valuables etc which was good but unfortunately it was not secured, anybody could have picked it up and walked off with it.
The door to our balcony could not be opened from the outside, maybe the lock had been changed. So instead of a short walk down our steps to the pool we had to walk the entire length of our wing to get there, about five minutes rather than thirty seconds.
There was very little useful information in the room in regard to useful info. eg things to do, information on the local area, day trips, restaurants and places of interest. There was helpful info in the foyer but nothing in the room.
There was no separate lounge area for guests, there was only the bar or foyer area.
Comment from Hotel Management
Feb 16, 2016 by jorge xavier - GM, Hotel Management
First of all,thank you for letting us know the problems you've faced. Also, for the positive compliments regarding our staff. But I deeplyand honestly regret that, with so many days with us, and it hasn't beem possible for you to let us know about it. We could easily fixed the points mentioned.
Once again, thank you and please accept our best regards.
Jorge Xavier - GM