Ratings based on 68 Verified Reviews

4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

very reasonable hotel

Posted Nov 24, 2017
Pros: excellent customer service
Cons: food quality
Location: on the coast near beach
hotel manager very helpful regarding late night departure
3 out of 5
by A verified traveler

Nice hotel but lacking in service

Posted Jun 27, 2017 on Hotels
Although the hotel is overall fine & our stay went well, it lacks in service for a 4 star hotel. For example, they advertise a free shuttle to the airport upon request. Although we had requested one in advance, our shuttle was nowhere to be found on our arrival. For our return trip to the airport, we had to go through 3 people before getting ''approval from management'' for it. Another example: they advertise room service. However, there is no room service menu in your room & absolutely no breakfast options once they get you the restaurant diner menu. We were a couple and only had 1 bathrobe. Every single day of our 3 day stay, we never had a pool towel available. Nobody offers you drinks at the pool and there are only 2 umbrellas for shade. Etc etc... Basically, clean hotel, we liked our room and had a nice stay, staff was friendly... but definitely not a 4-star hotel service in my book.
4 out of 5
by Robert

Not as nice as the photos

Posted May 21, 2017 on Hotels
We reserved a room with two queen beds, and were given a room with two iron single beds made up as a double. The poor bellman had to remake the beds into two very uncomfortable and squeaky singles.
Comment from Hotel Management
May 24, 2017
Dear Robert, Thank you for considering the Pestana Tropico Hotel and for taking the time to share your experience online. Thank you for your positive review, in reference to our facilities and service. Furthermore, I have noticed your comments about your room. Please accept our apologies and I will address this matter with the team so it won’t happen, so thank you for bringing this to our attention We look forward welcoming you back in the future and thank you for your support. Kind Regards, GSM - Carolina Caiado and Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding hotel in Praia, Cabo Verde

Posted Apr 22, 2017
I am an American who has traveled extensively and I must commend the Pestana owners for hiring a talented and energetic new hotel director/GM who has already made a huge difference with this hotel from last year when I visited and stayed for two weeks. In sum: - The staff is now much more customer focused, attentive, and friendly; - the food and drinks are much, much better; - the rooms are in much better shape with greater attention to detail in both cleanliness, appearance, and comfort. While other hotels nearby may have more rooms or appear to be more midern, I have visited and dine there, and I would rate this hotel as by far the best in Praia due to its superb new GM, great staff, more comfortable rooms, consistently great food, and genuine fit with the country and wonderful people (the President of CV lives to visit the hotel for a coffee).
Comment from Hotel Management
Apr 24, 2017 by Vitor Santos and Team, Hotel Management
Dear Guest, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. GM-Vitor Santos And Team
4 out of 5
by A verified traveler

Great food, specially the tuna!!!

Posted Jan 5, 2017 on Hotels
had to change rooms because WiFi did not work in first room
4 out of 5
by A verified traveler

Hidden Gem

Posted Dec 10, 2016 on Hotels
1. One of the really great restaurants I've ever tried is a 2 min walk from the hotel; Chef Theresa. Fab individually cooked (home cooking style) menu heavily influenced by Portugese cuisine (owners/chef are Portugese) and one of the best wine selections you'll find on planet earth! Prices above Cape Verde average but still realistic and tremendous value. Super décor, tables indoors in a/c or 'al fresco'.
5 out of 5
by Drew from Ogden, Utah

Great Hotel!

Posted Aug 29, 2016 on Hotels
great hotel! Staff was very helpful and dedicated to making you stay a pleasant one. Would definitely reccommend this hotel
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Ogden, Thanks for your kind words and for such a positive evaluation. Please accept our best regards! Jorge Xavier - GM
4 out of 5
by A verified traveler

Posted Jul 16, 2016 on Hotels
The service was great with friendly and very much willing to help hotel staff. The room was nicely decorated and comfortable/relaxing to stay. The only item that needs to require improvement is food. The breakfast/dinner was better at the nearby hotel of a similar rank.
Comment from Hotel Management
Aug 7, 2016 by General Manager, Hotel Management
Dear Sir, Many thanks for your comments and remarks. It could be useful for us to know the name of the other establishment, as we have more 3 nearby. Once again, thank you and please accept our best regards. Jorge Xavier - GM
4 out of 5
by António

Posted Jun 4, 2016 on Hotels
Comment from Hotel Management
Jun 20, 2016 by general manager, Hotel Management
Caro Sr.Antonio, muito obrigado pela classificação que nos atribui. Cumprimentos cordiais de Cabo Verde! Jorge Xavier - Director Geral
3 out of 5
by ados from Washington

basic hotel for a night or two in Praia

Posted May 26, 2016 on Hotels
hotel is nice, the food choices are limited and the view not so great.
Comment from Hotel Management
Jun 20, 2016 by general manager, Hotel Management
Dear Mr.Ados, Thank you for the rating given. Please accept our best regards. Jorge Xavier - General Manager