Ratings based on 3,838 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in Berlin

Posted Oct 21, 2017
Room was lovely and spacious. Amazing breakfast buffet included in room rate. Terrific concierge services! Great location with easy access to rapid transit.
Comment from Hotel Management
Oct 24, 2017 by andel's, Hotel Management
Dear guest, thank you very much for your excellent review. We are happy to read that you enjoyed our rich breakfast and our concierge was very pleased to learn about your nice praise. The entire team is looking forward to welcoming you back again any time soon. Best regards, Ralph Alsdorf General Manager & the Vienna House andel's Berlin team
5 out of 5
Recommended
for Everyone
by A verified traveler from Ayrshire

Nice hotel with great transport links

Posted Oct 18, 2017
My son and I were in Berlin for three nights and decided on Andel’s as it looked nice and the price was good. When we arrived we were not disappointed! The staff members we dealt with were all polite and knowledgeable. The room was spacious, beds were comfortable and breakfast was good. The location itself was great for us. Right outside you have a tram link and also the s-Bahn which is cheap and easy to use, also kids travel free on an Adult ticket. Overall a great stay and one to recommend.
Comment from Hotel Management
Oct 18, 2017 by andels, Hotel Management
Dear Darren, thank you for choosing to stay with us and for sharing your feedback. We are pleased to read that you and your son enjoyed your stay with and we hope to welcome you back again on your next visit to Berlin. Best regards, Ralph Alsdorf General Manager & the Vienna House andel's Berlin team
4 out of 5
by A verified traveler from YYZ

Warm welcome great customer service

Posted Oct 11, 2017
Pros: Customer service, food and comfort.
Cons: More advertising.
Location: Tram and train stop in front. No noise from outside. Nearby fast food burger place. Walking distance to mini marts.
Warmly greeted arrival day. VIP Expedia upgrade. Breakfast always fresh and lots of choices. Every staff polite and attentive. Helpful concierge met on arrival took his time another day I was lounging to show me around and recommend activities in Berlin and brought me to the tour desk. Room quiet. Hotel cares for environment with green alternatives in saving energy. Close to tram stop. Mins from center. Highly recommended. Would stay there again. Check out staff made the difference. It was awesome!
Comment from Hotel Management
Oct 11, 2017 by andels, Hotel Management
Dear George, thank you very much for your excellent review and your wonderful feedback. We are very pleased that we could thrill you with our environmental program and our excellent service. Especially the Concierge and Reception teams were very happy to learn about your lovely praise. It was our pleasure to have you as our guest and we are looking forward to welcoming you back again very soon. Best regards, Ralph Alsdorf General Manager & the Vienna House andel's Berlin team
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Superior accomodation.

Posted Oct 8, 2017
We were thrilled with this hotel. Directly accross from the tram. Beautiful place with a fabulous breakfast
Comment from Hotel Management
Oct 9, 2017 by andels, Hotel Management
Dear sc, thank you very much for your excellent review and your nice comments. We are very pleased that you especially loved our rich breakfast and we are looking forward to welcoming you back again very soon. Best regards, Ralph Alsdorf General Manager & the Vienna House andel's Berlin team
4 out of 5
Recommended
for Everyone
by A verified traveler from Brittany, France

Family Weekend

Posted Oct 5, 2017
Pros: It was smart, modern, clean and the staff were friendly. Breakfast was good.
Cons: The prices of the meals and drinks were too high. We had dinner there on the first night and it was way more expensive than any other meal we had.
Location: Good location. Easy to get to everything because of the tram link.
We were in Berlin for a short break to celebrate our son's 21st birthday. None of us had been to the city before, so we wanted somewhere nice to stay while we explored the city. The tram stop was right outside the front of the hotel, so it was easy (and quite cheap) to get into the city centre.
Comment from Hotel Management
Oct 5, 2017 by andels, Hotel Management
Dear Steve, thank you very much for choosing to stays with us. We are pleased that you enjoyed your time at our hotel and in Berlin on such a special occasion. It was our pleasure to have you and your family as our guests and we are looking forward to welcoming you back again any time soon. Best regards, Ralph Alsdorf General Manager & the Vienna House andel's Berlin team
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Gorgeous Hotel

Posted Oct 5, 2017
Beautiful place to stay, clean, friendly staff and very accessible. Loved the sky bar! Would definitely stay again!
Comment from Hotel Management
Oct 5, 2017 by andels, Hotel Management
Dear Cheryl Diane, thank you very much for your excellent review and your lovely feedback. We are happy that we could thrill you with you stunning Skybar and we are looking forward to welcoming you back again very soon. Best regards, Ralph Alsdorf General Manager & the Vienna House andel's Berlin team
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great location next to trams and train station

Posted Oct 2, 2017
Pros: Comfortable, clean,quiet....lovely staff
Cons: Everything was fab 😉
Location: There is a tram station directly across from the hotel that takes you to Alexanderplatz ( to get a hop on hop off bus) for 3:70 euros..
We have had a great weekend in Berlin,in a classy hotel, with a lovely bar and restaurant😉Super easy to get to Alexanderplatz, and Hackeshe Markt
Comment from Hotel Management
Oct 4, 2017 by andels, Hotel Management
Dear GV, thank you very much for your excellent review and your nice feedback. We are very pleased to learn that we exceeded your expectations and we are looking forward to welcoming you back again very soon. Best regards, Ralph Alsdorf General Manager & the Vienna House andel's Berlin team
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel,room a little warm even with air up

Posted Sep 30, 2017
Lovely stay but room very warm even with air conditioning very high and we are used to warm nights.
Comment from Hotel Management
Oct 2, 2017 by andels, Hotel Management
Dear guest, thank you for sharing your feedback. We are very pleased that you enjoyed your stay. Thank you also for your comment on the temperature in your room, our engineering department will look into it. We hope to welcome you back again very soon. Best regards, Ralph Alsdorf General Manager & the Vienna House andel's Berlin team
5 out of 5
by James

I keep coming back

Posted Sep 5, 2017 on Hotels
I have stayed at Vienna House Andel's Berlin loads of times and I always have a great stay, everything from reception, staff, room, spa and gym facilitates and breakfast is great, its why I keep coming back.
Comment from Hotel Management
Sep 7, 2017
Dear James, thank you very much for your excellent review. We are pleased to read that you enjoyed you stay as much as you did in the past. The entire team is looking forward to welcoming you back again very soon. Best regards, Ralph Alsdorf General Manager & the Vienna House andel's Berlin team
4 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire, England

Nice Hotel. Easy access to Centre of Berlin

Posted Sep 4, 2017
Very happy with my choice of hotel and will choose this hotel again when I am next in Berlin.
Comment from Hotel Management
Sep 4, 2017 by andels, Hotel Management
Dear Andy, thank you very much for your great review. We are pleased that you enjoyed your stay and are looking forward to welcoming you back again very soon. Best regards, Ralph Alsdorf General Manager & the Vienna House andel's Berlin team