Ratings based on 1,667 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 29, 2018
Comment from Hotel Management
Jun 1, 2018 by Karrigan Karcie , Hotel Management
Thank you for staying at the Prescott Resort and Conference Center!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown.

Posted May 28, 2018
Room was large with a very pleasing decor. Nice view from our 5th floor balcony. Only complaint was noise level from hallway (other guest).
Comment from Hotel Management
Jun 1, 2018 by Karrigan Karcie , Hotel Management
Thank you for staying at the Prescott Resort! We hope to see you in the near future!
2 out of 5
by A verified traveler

Disappointing

Posted May 27, 2018
I am very careful about writing a negative review because I understand most people at a hotel work very hard to make a guest stay comfortable. However, there were just too many issues with our stay. Our family booked four rooms total, so the review is based on a collection of incidents. First off two of the rooms were not clean. We found toe nail clippings on our floor, and trash in another one. Two of the rooms only had a one or two towels and when we asked for more they said they would bring some up but never did. One member of our family got a call early in the morning and they were told whey would have to move from their room into another one. They had three kids and had to pack everything up and move, which made them late for our sons graduation from college which was the whole reason they were there. We were charged more for our room by the hotel than what it stated when we booked from Expedia. Meaning the Expedia receipt was different than the hotels. They stated it was for extra taxes. I have been booking with Expedia for years and have never had a hotel or motel charge me more than what Expedia stated it would be on the receipt. Then they charged my credit card extra for a family member who was staying in another room and asked the charge be credit to his card, gave them the number, and they assured him it would be charged to his card, but was charged to mine. While the resort itself is very nice, the staff seemed disorganized. I do not recommend this hotel.
Comment from Hotel Management
Jun 3, 2018 by Karrigan Karcie , Hotel Management
Thank you for taking the time to share your experience with us! I sincerely apologize about the inconvenience! I will address your concerns directly!
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale Arizona

Great view from a nice room

Posted May 27, 2018
Enjoyed our stay. Everyone we talked with was pleasant. We got there early but they had a room ready for us so we were able to check in. The hotel was clean and felt updated. The casino ( different company) could use an update. We were able to Uber into town easily.
Comment from Hotel Management
Jun 1, 2018 by Karrigan Karcie , Hotel Management
Thank you for the positive feedback and staying at the Prescott Resort and Conference Center!
5 out of 5
by A verified traveler

Posted May 27, 2018
Comment from Hotel Management
Jun 1, 2018 by Karrigan Karcie , Hotel Management
Thank you for staying at the Prescott Resort and Conference Center!
5 out of 5
by A verified traveler

Posted May 26, 2018
Comment from Hotel Management
Jun 1, 2018 by Karrigan Karcie , Hotel Management
Thank you for staying at the Prescott Resort and Conference Center!
2 out of 5
by A verified traveler from Palm Desert

Posted May 25, 2018
Great location. Great views. Room (floors, furniture, carpet) dirty poorly maintained. Even the shower curtain kept falling off its hooks. Towels and toilet paper not replaced. Nice balcony but no furniture to enjoy it. Beautiful bar area, bar tender was more interested in what was on TV, bar food service extremely slow. Public restroom also dirty floors.
Comment from Hotel Management
Jun 3, 2018 by Karrigan Karcie , Hotel Management
Thank you for taking the time to share your experience I do sincerely apologize about any inconvenience and will address the concerns directly!
3 out of 5
Recommended
for Everyone
by A verified traveler from Deb

Great location, , wonderful views

Posted May 25, 2018
Could be a great hotel, but falls short. Biggest issue is housekeeping which fails to actually clean rooms. Furniture was dusty, did not replace wet towels, and needed thorough vacuuming. Nice bar and lounge, but kitchen took over 45 minutes to deliver bar food although not busy. Great balconies in room, but do not provide any chairs to enjoy the views.
Comment from Hotel Management
Jun 3, 2018 by Jericho Leyva, Hotel Management
Thank you for sharing your experience with us. I sincerely apologize and will make sure I address these issues directly.
4 out of 5
by A verified traveler from Las Vegas

Posted May 25, 2018
Nice room and very good pool
Comment from Hotel Management
Jun 1, 2018 by Jericho Leyva, Hotel Management
Thank you for staying at the Prescott Resort. We appreciate you taking the time to share your experience.
4 out of 5
by A verified traveler

Posted May 21, 2018
Was never able to reach someone over the phone. Waited on hold for over 15 minutes and then asked to leave a message.
Comment from Hotel Management
May 25, 2018 by Karrigan Karcie, Hotel Management
Thank you for taking the time to share this with us. I will address this directly and I apologize about the inconvenience.