Ok hotel, but not a resort
Posted Dec 1, 2016
Pro: Room was clean and far from cramped, the nicest sized room I've stayed at anywhere in Prescott. These days, that much space is only found in 4.5-star and up accommodations. The location is convenient to everything without suffering from traffic noise. The indoor pool and exercise room were excellent. The conversion of the outdoor pool into a small simulated ice rink was a very pleasant unexpected surprise. The desk and lobby staff were extremely helpful and pleasant.
Con: The bed was too soft and resulted in my having back problems. Little maintenance problems abounded between the two rooms my party had (vanity light overheated and cut-out after 2sec, refrigerator plugged into socket controlled by same wall switch as the lights, sink slow to drain). Any one of issues was minor, but the combination of them made for a dampened experience, especially when nothing was done to rectify the experience. Housekeeping was the exception to good staff experience. Asked to clean one of our rooms when they were doing the one next door, they stated ours was next, They must've done the entire resort first, as ours wasn't touched for hours. Our other room was "cleaned" with such a dirty, sour mop that it had to be aired out for some time after the "cleaning". Housekeeping gets a 1-star rating.
Comment from Hotel Management
Jan 10, 2017 by Jamie Courtney Front Desk Manager, Hotel Management
On behalf of the Prescott Resort, please accept my apology for your unpleasant stay.
We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time.
Please feel free to contact me concerning your stay. Thank you.