Bar (on property)
Check availability

Reviews of Prescott Resort

3.5 out of 5
Prescott Resort
1500 State Route 69, Prescott, AZ

Reviews

8.2

Very Good

Rating 10 - Excellent. 635 out of 1307 reviews" "
Rating 8 - Good. 310 out of 1307 reviews" "
Rating 6 - Okay. 168 out of 1307 reviews" "
Rating 4 - Poor. 131 out of 1307 reviews" "
Rating 2 - Terrible. 63 out of 1307 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Bojana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff did not exhibit the typical hospitality customer service. Our room was ok but a dirty sock from previous hotel guests was left on the floor. Not a great experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting and proximity to attractions.
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery, attentive staff, onsite dining as well as a connected casino with onsite dining
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Traveled with group
Liked: Amenities
Check in was easy and efficient!
Stayed 1 night in Apr 2024

4/10 Poor

Phillip

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Friday kids were running in the halls late at night. Called security but the noise kept up.
Stayed 2 nights in Apr 2024

8/10 Good

Eric

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Dated and not walkable to surrounding businesses. The pool was greenish, not clear. The room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from DaLiece on Apr 10, 2024
Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We will start a much-needed floor-by-floor renovation in a couple of weeks that should be fixing most of your concerns. We look forward to your next visit with us.

4/10 Poor

Braxton

Disliked: Cleanliness, staff & service
I was mortified by yhe cleanliness of this location. Dinner and bar closed at 8pm and breakfast was horrible service. Why have a breakfast menu by the entrance of the hotel if it's not opened. Tried to have lunch at 12:30pm and was closed. I found out in the morning while getting in the shower there was a used bar of soap. Behind the bathroom door, and sink was nasty. Im requesting a refund.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 19, 2024
Hello Braxton,Thank you for choosing to stay with us. I apologize for any challenges you faced during your stay. I encourage you to reach out to my office at and allow me the chance to apologize more personally and earn back your patronage. Have a great day.

10/10 Excellent

Alfonso

Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 2, 2024
Hello Alfonso,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

10/10 Excellent

Tricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you order food make to specify if you want to eat in the restaurant if not the food will be delivered to your room! N fast it will come in a jiffy.. the restaurant has a great view
Stayed 1 night in Mar 2024
Response from DaLiece on Apr 3, 2024
Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a bit older , but very comfortable and the staff has been great.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 30, 2024
Greeting Robert,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We will start a much-needed floor-by-floor renovation in a couple of weeks that should be fixing most of your concerns. We look forward to your next visit with us.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Mar 30, 2024
Hello Aaron,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

6/10 Okay

Archer

Close to VA hospital
Stayed 3 nights in Mar 2024
Response from DaLiece on Mar 27, 2024
Thank you for choosing to stay with us. I apologize for the challenges you faced during your stay. That said, we will start a much-needed floor-by-floor renovation in a couple of weeks. Please come back, give us another try, and let us know what you think.

4/10 Poor

Daniela

Traveled with partner
Disliked: Property conditions & facilities
Requires an upgrade urgently No room cleaning per day No restaurant service
Stayed 2 nights in Mar 2024
Response from Fron Office Manager on Mar 26, 2024
Hello Daniela,Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor-by-floor renovation in a couple of weeks. Please come back and give us another try and let us know what you think.

8/10 Good

henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont like the new resturant. The old one was alot better, had to go out to eat somewhere else. Was very dissapointed.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 30, 2024
Hello Henry,Thank you for letting us know how your stay was, taking the time to speak on the phone regarding which restaurant was disappointing, and clarifying that it wasn't ours but the one at the casino next door. We are happy to hear you had a great visit. We look forward to your next visit with us.

10/10 Excellent

Kia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice size of room with beautiful views.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 26, 2024
Hello Kia,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit and enjoyed your accommodations. We look forward to your next visit with us.

6/10 Okay

Staci

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff where very friendly and helpful. The room was clean and linens fresh. The shower is outdated and fixtures need replaced. The beds are absolutely horrible and uncomfortable. Mattresses are squeaky and uneven. Pillows were lumpy and uncomfortable. Fix the beds and this place would be perfect.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 23, 2024
Hello Staci,Thank you for choosing to stay with us. Funny you should mention our rooms' outdated and worn aspects, as we will begin our floor-by-floor renovation in the coming weeks. Please come back, check out our renovations, and let us know what you think.

4/10 Poor

Andres

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was a decent hotel for the price but was expecting a lot better/nicer with photos uploaded of hotel. It’s nothing more than a regular hotel type of room. Staff was welcoming and courteous so nothing towards them. It’s in a decent location very close to whiskey row and the rooms had decent views but in short, the hotel could use a facelift. Wouldn’t choose to stay here again but wouldn’t be too upset if I did either. Not the worst, not the best.
Stayed 2 nights in Mar 2024
Response from DaLiece on Mar 20, 2024
Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor-by-floor renovation in a couple of weeks. Please come back and give us another try and let us know what you think.

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
It is off the highway with sweeping views. It has some wear and tear, but the staff are friendly and the cost was good.
Stayed 1 night in Mar 2024
Response from DaLiece on Mar 20, 2024
Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

10/10 Excellent

Sonia, Ramon

Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 8, 2024
Sonia,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

8/10 Good

Mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool could be cleaner
Stayed 2 nights in Mar 2024
Response from DaLiece on Mar 20, 2024
Thank you for choosing to stay with us. I apologize for the challenges you faced during your stay. That said, we will start a much-needed floor-by-floor renovation in a couple of weeks. Please come back, give us another try, and let us know what you think.

10/10 Excellent

Arlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 18, 2024
Hello Arlene,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

10/10 Excellent

Tamera

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
The views
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 18, 2024
Hello Tamera,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit and our location. We look forward to your next visit with us.

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was terrific the food, the servers, the cleaning lady, very helpful staff upfront thank you to all your faculty. I love the view, and the karaoke was a dream.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 18, 2024
Hello Tricia,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

10/10 Excellent

EronMarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view. So quiet and thoughtful staff.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 16, 2024
Hello EronMarie,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit and enjoyed the beautiful view we have here. We look forward to your next visit with us.

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked through Expedia. Nowhere did they disclose that they would add a very hefty “Resort fee” per night!
Stayed 1 night in Mar 2024
Response from Jasmine B, Front Office Manager on Mar 13, 2024
Dear John,Thank you for choosing to stay with us. We would like to clarify that we do not have a "Resort Fee". However, during check-in, we authorize your card for 50.00 per night for any incidental charges such as meals or other items that you may wish to charge to your room. This amount will be released back to your account on the day of checkout, but please note that it may take 3-14 business days for your bank to process it. If you have any further questions or concerns, please do not hesitate to contact us. We will be more than happy to assist you. Thank you for your understanding.

10/10 Excellent

Vickie, Irvine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar with entertainment on site. Casino and restaurant also. Easy access to downtown area.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 10, 2024
Hello Vickie,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

8/10 Good

Michelle

Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 26, 2024
Hello Michelle,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

2/10 Terrible

Jeff

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old, dirty, outdated, stinky, noisy, uncomfortable, over priced, and in need of a lot of repairs. Paid $180 for a room worth $27.50 at best.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 10, 2024
Hello Jeff,Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor-by-floor renovation after the beginning of the year. Please come back and give us another try and let us know what you think.

6/10 Okay

John Ignatius

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
View was nice, beds too soft, trouble with card key system and a water leak problem. Not within walking distance to anything. Didn’t know there was a casino attached either.
Stayed 7 nights in Feb 2024
Response from Jasmine B. on Mar 3, 2024
Hello John,I would like to express my gratitude for choosing to stay with us. However, I am sorry to hear that you faced challenges during your stay. I want you to know that we take your feedback seriously, and we are planning to start a floor-by-floor renovation in a couple of weeks to improve our facilities. I would like to request you to give us another chance and share your valuable feedback with us. We are committed to providing you with the best possible experience.Thank you.

8/10 Good

Anne M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I stayed for 3 nights at the end of February. The weather was perfect but more importantly, our stay was great! The best part of this place is the staff and the staff at Bucky’s casino (which is attached to resort). The resort is well kept. The only issue we had was one of the lighting fixture in the bathroom didn’t work. In all fairness we never complained about it , so they may have fixed it while we were there. The location is good as well. Close to downtown and several different stores and eateries. Overall, it’s a great place to stay.
Stayed 3 nights in Feb 2024
Response from Jasmine B on Mar 3, 2024
Hello Anne,Thank you for taking the time to let us know about your stay. We are happy to hear that you had a great visit. I also appreciate you for bringing the issue to our attention. By locating your room, I was able to inform our engineering staff about the issue. We will ensure that it is resolved before your next visit with us. Thank you again for choosing to stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Richard, Las Vegas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Plan to go back.
Stayed 1 night in Feb 2024
Response from DaLiece on Feb 27, 2024
Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DaLiece H on Mar 20, 2024
Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

8/10 Good

Ben

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet room. Close to restaurants and shopping and just down the road from historic whiskey row.
Stayed 2 nights in Feb 2024
Response from DaLiece on Feb 27, 2024
Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

10/10 Excellent

William

Stayed 2 nights in Feb 2024
Response from DaLiece H on Mar 20, 2024
Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

4/10 Poor

Ivy

Traveled with partner
Disliked: Amenities, property conditions & facilities
I like the location and the view from our room. The restaurant/bar was good but expensive for what you got. The room however was old and very outdated. The carpet had folds that were a tripping hazard and needed updating. I did like the nice couch and size of the room. The room had a small kerig with 2 coffee pods for use and a mini fridge was provided but no microwave. The cups were plastic or cardboard and they provided 2 of each. The bed was okay but on the firm side (too firm for me) but the pillows were very flat and uncomfortable. The pool was nice and we liked the hot tub, but the pool towels were so small and thin you'd need to use a couple. Overall I was disappointed for the price of the room and expected more.
Stayed 2 nights in Feb 2024
Response from DaLiece on Feb 22, 2024
Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We do provide microwaves upon request, and I will pass along the information about the pool towels to the housekeeping department. We are also starting a much-needed floor-by-floor renovation. Please come back and give us another try and let us know what you think.

8/10 Good

Svetlana

Response from DaLiece on Feb 22, 2024
Thank you for taking the time to give us feedback on your stay. We look forward to your next stay with us

4/10 Poor

Michele

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bed was awful…. Slanted down. The sink had a bad leak and the granite bathroom sink had a large crack in it. They were nice enough to change our room after the first night though.
Stayed 2 nights in Feb 2024
Response from DaLiece on Feb 21, 2024
Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor-by-floor renovation after the beginning of the year. Please come back and give us another try and let us know what you think.

4/10 Poor

joseph

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property feels old and run down. The phone was missing most of the buttons and there was very little water pressure in the shower. The tv remoter would not turn the tv on. Pain on balcony is peeling.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 17, 2024
Hello Joseph,Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor-by-floor renovation after the beginning of the year. Please come back and give us another try and let us know what you think.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Great staff!
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 17, 2024
Hello Carol,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back soon.

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and view is always beautiful
Stayed 3 nights in Feb 2024
Response from Front Office Manager on Feb 17, 2024
Hello Dale,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back soon.

10/10 Excellent

Cho Long

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quick get away
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 17, 2024
Hello Cho Long,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back soon.

8/10 Good

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We went in winter and it was pretty low occupancy but we enjoyed our night at the resort. The staff was very friendly and the views were beautiful. We especially loved the drinks and appetizers at the bar with the view! Unfortunately it was snowing so we couldn’t enjoy the fire pits on the patio. Quick drive to downtown!
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 11, 2024
Hello Lindsey,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay and the snowfall so much. We hope to see you back soon.

10/10 Excellent

Joseph, Payson

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location on the top of a hill overlooking Prescott. Friendly staff.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 11, 2024
Hello Joseph,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back soon.

10/10 Excellent

Danielle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful view
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 11, 2024
Hello Danielle,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back soon.

6/10 Okay

Traci

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First, the good news: The pricing was decent compared to other places in the area. The bed was very comfortable and we slept great. The view was also very nice - we received an upgrade to a suite since we booked through Expedia, so we were moved to a room with a nice view. The resort is located less than 10 minutes from Whiskey Row, so it's very close to shopping and restaurants. Room service breakfast was pretty good, but we had wanted to eat in the resort restaurant. There was no staff there, so we went back up to our room to order food. We were told they were short on staff at the moment. The front desk worker was very pleasant though. The not so good news: We had issues with both of our key cards working at our door the entire time - they said they were having issues with their cards lately. The lighting in the rooms was awful, some of the lights didn't work at all, and in one lamp, the bulb fixture had come loose and was sitting sideways, almost disconnected. The outlets were minimal and in inconvenient places. The ceilings were cracked and the carpets were loose and very old. There were cobwebs by the elevators, and the whole place seemed outdated and could use a little freshening up. All in all, we had a "not terrible" stay here, but we won't book here again.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 30, 2024
Hello Traci,Thank you for choosing to stay with us. I apologize for the challenges you faced during your stay. That said, we will start a much-needed floor-by-floor renovation in a couple of weeks. Please come back, give us another try, and let us know what you think.

6/10 Okay

Monica

Stayed 2 nights in Jan 2024
Response from Front Office Manager on Jan 30, 2024
Hello Monica,Thank you for choosing to stay with us. I apologize for the challenges you faced during your stay. That said, we will start a much-needed floor-by-floor renovation in a couple of weeks. Please come back, give us another try, and let us know what you think.

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the pool not being open, it was a perfect get away
Stayed 3 nights in Jan 2024
Response from Front Office Manager on Jan 30, 2024
Hello Samantha,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much, and do apologize about the pool being closed (but is now open). We hope to see you back in the near future.

4/10 Poor

Armando

Liked: Cleanliness, property conditions & facilities, room comfort
All was what we expected other than having to have to wait almost 2 hrs for our room to be cleaned. Our check in was at 3 but room wasn’t ready till 5 pm. Frustration was the hotels attitude. Oh well.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 5, 2024
Hello Armando,Thank you for choosing to stay with us. I apologize for the time you waited for your room. We do understand how frustrating this can be and greatly appreciate your patience. We are starting a much-needed floor-by-floor renovation after the beginning of the year. Please come back and give us another try and let us know what you think.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 21, 2024
Hello Jeremy,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back soon.

10/10 Excellent

Lori

Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 11, 2024
Hello Lori,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back soon.