All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We checked in late and Barbie was so friendly and helpful!!
Henry
Stayed 1 night in Apr 2024
4/10 Poor
sheri
Traveled with pets, Traveled with family
Apr 7, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The desk staff was friendly and accommodating. Unfortunately the housekeeping staff needs guidance and oversight.
We arrived the hall smelled of skunk. Inside we found the kitchenette sink clogged and gross. We were going to call the front desk, but the phone was so filthy we went down in person.
The ice bucket had grime on it. Sheets dirty, lamp dark with dust and dirt and the shower rod looked like it had never been cleaned. ]
We checked out one-day early because we couldn't stand it. The front desk clerk had the assistant manager, Theresa call me. Theresa authorized a refund through Expedia.
sheri
Stayed 3 nights in Apr 2024
Response from theresa on Apr 8, 2024
Sheri, my sincerest apologies again for the cleanliness issues you experienced. I did speak with the housekeeping dept to ensure a cleaner room.Thank you for your feedback.
Theresa really helped make our stay - helpful, nice, and hard working. All staff were great.
Lorenz
Stayed 3 nights in Mar 2024
Response from theresa on Apr 6, 2024
Lorenz, thank you for staying with us and taking the time to share about your experience. I am glad I was able to enhance your experience. We hope to see you again in the future.
Walking distance to different restaurants and shops.
Arelys
Stayed 1 night in Mar 2024
Response from theresa on Apr 1, 2024
Arelys, thank you for staying with and we are glad you enjoyed your stay and location close the historical downtown area. We hope to see your again soon.
Amy at the front desk was exceptionally helpful. Helped us with a family gathering after a funeral. She needs to be recognized for service beyond her normal duties!
Douglas
Stayed 1 night in Mar 2024
Response from Theresa on Mar 24, 2024
Thank you Douglas for staying with us and sharing your experience with Amy...she is absolutely amazing and an asset to our team. Thank you!!! Sorry for your loss.
4/10 Poor
David
Mar 22, 2024
Liked: Cleanliness, staff & service
David
Stayed 1 night in Mar 2024
Response from Theresa on Mar 23, 2024
David, thank you for staying with us. My apologies we did not live up to your expectations. Is there something we could of done better to have enhanced your stay??
Perfect location, walkable to many restaurants and the downtown area. Second time we have stayed there. Comfortable beds. Only flaw - lipstick on one of the water glasses and someone’s sock in a corner by the drapes.
FAY
Stayed 1 night in Mar 2024
Response from theresa on Mar 23, 2024
Fay, thank you for staying with us and taking the time to share your experience. We hope to see you again.
Clean, comfortable stay. Dog friendly but didn’t have a pet relief area.
Christine
Response from Theresa on Feb 3, 2024
Thank you Christine for staying with us and taking the time to share your experience. My apologies you did not find the pet relief area. On your next visit we would be more than happy to provide that information.
10/10 Excellent
Nancy
Jan 20, 2024
Liked: Property conditions & facilities
Nancy
Stayed 1 night in Jan 2024
Response from theresa on Jan 21, 2024
Nancy, thank you for staying with us and taking the time to rate your experience.
10/10 Excellent
Renee
Traveled with group
Jan 19, 2024
Renee
Stayed 1 night in Jan 2024
Response from theresa on Jan 21, 2024
Renee, thank you for having stayed with us and taking time to rate your experience.
We stay here virtually every time we go to Prescott. It’s clean and comfortable, and walking distance to Whiskey Row. Excellent staff and a nice breakfast in the morning. Highly recommend!
Deborah
Stayed 1 night in Dec 2023
Response from theresa on Jan 16, 2024
Thank you Deborah for staying with us and taking the time to share your experience. We are glad that you enjoyed your visit.
10/10 Excellent
Andrea
Jan 3, 2024
Andrea
Stayed 1 night in Jan 2024
Response from Theresa on Feb 3, 2024
Andrea, thank you for staying with us and taking the time to rate your experience. We hope to see you again in the future
8/10 Good
Lara
Jan 2, 2024
Lara
Stayed 1 night in Dec 2023
Response from theresa on Jan 7, 2024
Thank you Lara, for staying with us and taking the time to rate your experience.
easy access both parking & hotel interior also breakfast was very good. staff very helpful everything in room functioned well. some items l eft in cabinet also refridge had no freezer thanks BOB
BOB
Stayed 4 nights in Dec 2023
Response from theresa on Jan 7, 2024
Bob, thank you for staying with us and sharing about your experience
This hotel is wonderful!!! The rooms are super comfy, clean and spacious. My family and I really enjoyed it. Delicious breakfast!! I will definitely stay there again.
claudia
Stayed 1 night in Dec 2023
Response from theres on Dec 26, 2023
Claudia, thank you for staying with us and taking the time to share your experience. We are happy to hear you and your family enjoyed your stay.
The room was very comfortable and roomy. It had a desk and chair, sofa and another upholstered chair to watch a large flat screen TV. The bathroom also deluxe and modern. The property is close to the Courthouse SQ, dining and the historic Whiskey Row.
James
Stayed 1 night in Dec 2023
Response from theresa on Dec 26, 2023
James, thank you for staying with us and taking the time to share about your experience. We hope your travels will bring you back to SpringHill Suites again.
Loved the short walk to whiskey row and the beautiful courtyard next to the pool! Our kids had a wonderful time swimming and we all really enjoyed our time!
Debbie
Stayed 1 night in Dec 2023
Response from theresa on Dec 24, 2023
Debbie, thank you for staying with us and taking the time to share about your experience. Good to hear the kids enjoyed their time also.
My room was so incredibly dirty. The carpet was gross. Things were broken and worn. And it had a smell as if it had not been deeply cleaned in a long time. This was a handicap room, which makes it even more unacceptable.
Cynthia
Stayed 1 night in Dec 2023
Response from Theresa on Dec 21, 2023
Cynthia, thank you for staying with us and my sincere apologies for the unacceptable cleanliness of your room. Thank you for taking the time to provide us with your feedback.
8/10 Good
Martha
Dec 20, 2023
Martha
Stayed 2 nights in Dec 2023
Response from Theresa on Dec 21, 2023
Martha, thank you for staying with us and taking the time to rate your stay.
Nice place in Prescott. Would go back. Great breakfast included. Everyone was very friendly, room was clean and nice. One thing I did not like was that they charged $5 per day for parking. Just add it to the price of the room.
Jason
Stayed 1 night in Dec 2023
Response from Theresa on Dec 18, 2023
Jason, thank you for staying with us and sharing about your experience. We appreciate your feedback.
10/10 Excellent
Carla
Traveled with family and small children, Traveled with pets
We really enjoyed our stay. The staff was courteous and professional. The included breakfast was one of the best I have seen in a long time. We really enjoyed the free hot cocoa bar in the evenings.
Carla
Stayed 2 nights in Dec 2023
Response from theresa on Dec 18, 2023
Carla, thank you for staying with us and taking the time to share about your experience. We are glad that you enjoyed your stay.
10/10 Excellent
Cindy
Dec 17, 2023
Cindy
Stayed 1 night in Dec 2023
Response from theresa on Dec 18, 2023
Cindy, thank you for staying with us and taking the time to rate your experience.
Although I booked the reservation, i never made it. But at a really scary moment in my life...the staff there welcomed me in from the cold.
I sat by the fire in the lobby, warming me. A very kind staff member insisted i eat some breakfast...they were unbelievably weloming & caring, which helped restore my faith in people
Joseph
Stayed 2 nights in Dec 2023
Response from theresa on Dec 8, 2023
Thank you Joseph for taking the time to share your experience with us. I am glad we wer able to help you when you needed.
staff: nice, helpful, friendly
location: close to supermarket, fast food, restaurants and downtown shops
room: cozy, clean
amenities: yummy breakfast every morning, I didnt get a chance to take a dip in the mineral pool but i heard it was fantastic :)
Gabriela
Stayed 3 nights in Nov 2023
Response from Theresa on Nov 19, 2023
Thank you Gabriela for staying with us and taking the time to share your experience. We are glad you enjoyed your stay and hope your travels wiil bring you back again