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Reviews of SpringHill Suites By Marriott Prescott

3 out of 5
SpringHill Suites By Marriott Prescott
200 E Sheldon Street, Prescott, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 661 out of 1008 reviews" "
Rating 8 - Good. 253 out of 1008 reviews" "
Rating 6 - Okay. 65 out of 1008 reviews" "
Rating 4 - Poor. 20 out of 1008 reviews" "
Rating 2 - Terrible. 9 out of 1008 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Steven, Crofton

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from theresa on Mar 26, 2024
Steven thank you for staying with us and taking the time to rate your experience.

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amy at the front desk was exceptionally helpful. Helped us with a family gathering after a funeral. She needs to be recognized for service beyond her normal duties!
Stayed 1 night in Mar 2024
Response from Theresa on Mar 24, 2024
Thank you Douglas for staying with us and sharing your experience with Amy...she is absolutely amazing and an asset to our team. Thank you!!! Sorry for your loss.

4/10 Poor

David

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Theresa on Mar 23, 2024
David, thank you for staying with us. My apologies we did not live up to your expectations. Is there something we could of done better to have enhanced your stay??

10/10 Excellent

FAY

Liked: Staff & service, property conditions & facilities
Perfect location, walkable to many restaurants and the downtown area. Second time we have stayed there. Comfortable beds. Only flaw - lipstick on one of the water glasses and someone’s sock in a corner by the drapes.
Stayed 1 night in Mar 2024
Response from theresa on Mar 23, 2024
Fay, thank you for staying with us and taking the time to share your experience. We hope to see you again.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-in the girl at the desk gave us a very good recommendation for dinner, which was helpful.
Stayed 1 night in Mar 2024
Response from theresa on Mar 11, 2024
Jeff, thank you for staying with us and taking the time to review your experience. We hope to see you again in the future.

10/10 Excellent

Darren

Traveled with family
Location is great and staff is very friendly
Stayed 3 nights in Mar 2024
Response from theresa on Mar 9, 2024
Darren, thank you for staying with us and taking the time to share your experience. We hope to see you again.

10/10 Excellent

Pam

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay at this location again, very comfortable.
Stayed 1 night in Feb 2024
Response from Theresa on Feb 27, 2024
Pam, thank you for staying with us and taking the time to rate your experience. We hope to see you again in the fuuture.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was our room was in need of some new pillows !!
Stayed 1 night in Feb 2024
Response from theresa on Feb 19, 2024
Bruce, thank you for staying with us and the feedback...We hope to see you again.

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from theresa on Feb 16, 2024
Jennifer, thank you for staying with us and taking the time to rate your experience. We hope to see you again.

8/10 Good

Christine

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Clean, comfortable stay. Dog friendly but didn’t have a pet relief area.
Response from Theresa on Feb 3, 2024
Thank you Christine for staying with us and taking the time to share your experience. My apologies you did not find the pet relief area. On your next visit we would be more than happy to provide that information.

10/10 Excellent

Nancy

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from theresa on Jan 21, 2024
Nancy, thank you for staying with us and taking the time to rate your experience.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from theresa on Jan 19, 2024
Stephanie, thank you for staying with us and taking the time to rate your visit.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here virtually every time we go to Prescott. It’s clean and comfortable, and walking distance to Whiskey Row. Excellent staff and a nice breakfast in the morning. Highly recommend!
Stayed 1 night in Dec 2023
Response from theresa on Jan 16, 2024
Thank you Deborah for staying with us and taking the time to share your experience. We are glad that you enjoyed your visit.

10/10 Excellent

Andrea

Stayed 1 night in Jan 2024
Response from Theresa on Feb 3, 2024
Andrea, thank you for staying with us and taking the time to rate your experience. We hope to see you again in the future

8/10 Good

BOB

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access both parking & hotel interior also breakfast was very good. staff very helpful everything in room functioned well. some items l eft in cabinet also refridge had no freezer thanks BOB
Stayed 4 nights in Dec 2023
Response from theresa on Jan 7, 2024
Bob, thank you for staying with us and sharing about your experience

10/10 Excellent

claudia, peoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful!!! The rooms are super comfy, clean and spacious. My family and I really enjoyed it. Delicious breakfast!! I will definitely stay there again.
Stayed 1 night in Dec 2023
Response from theres on Dec 26, 2023
Claudia, thank you for staying with us and taking the time to share your experience. We are happy to hear you and your family enjoyed your stay.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and roomy. It had a desk and chair, sofa and another upholstered chair to watch a large flat screen TV. The bathroom also deluxe and modern. The property is close to the Courthouse SQ, dining and the historic Whiskey Row.
Stayed 1 night in Dec 2023
Response from theresa on Dec 26, 2023
James, thank you for staying with us and taking the time to share about your experience. We hope your travels will bring you back to SpringHill Suites again.

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the short walk to whiskey row and the beautiful courtyard next to the pool! Our kids had a wonderful time swimming and we all really enjoyed our time!
Stayed 1 night in Dec 2023
Response from theresa on Dec 24, 2023
Debbie, thank you for staying with us and taking the time to share about your experience. Good to hear the kids enjoyed their time also.

10/10 Excellent

Shavonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from theresa on Dec 24, 2023
Shavonnie, thank you for staying with us and taking the time to rate your experience.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from theresa on Dec 26, 2023
Sandy, thank you for staying with us and taking the time to rate your experience.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Theresa on Dec 24, 2023
Thank you for staying with us.

2/10 Terrible

Cynthia

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
My room was so incredibly dirty. The carpet was gross. Things were broken and worn. And it had a smell as if it had not been deeply cleaned in a long time. This was a handicap room, which makes it even more unacceptable.
Stayed 1 night in Dec 2023
Response from Theresa on Dec 21, 2023
Cynthia, thank you for staying with us and my sincere apologies for the unacceptable cleanliness of your room. Thank you for taking the time to provide us with your feedback.

8/10 Good

Martha

Stayed 2 nights in Dec 2023
Response from Theresa on Dec 21, 2023
Martha, thank you for staying with us and taking the time to rate your stay.

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Theresa on Dec 18, 2023
Elena, thank you for staying with us and taking the time to rate your experience.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in Prescott. Would go back. Great breakfast included. Everyone was very friendly, room was clean and nice. One thing I did not like was that they charged $5 per day for parking. Just add it to the price of the room.
Stayed 1 night in Dec 2023
Response from Theresa on Dec 18, 2023
Jason, thank you for staying with us and sharing about your experience. We appreciate your feedback.

10/10 Excellent

Carla

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff was courteous and professional. The included breakfast was one of the best I have seen in a long time. We really enjoyed the free hot cocoa bar in the evenings.
Stayed 2 nights in Dec 2023
Response from theresa on Dec 18, 2023
Carla, thank you for staying with us and taking the time to share about your experience. We are glad that you enjoyed your stay.

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from theresa on Dec 18, 2023
Cindy, thank you for staying with us and taking the time to rate your experience.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect!
Amazing service, quiet and very clean hotel. Its also very close to all the shops in downtown central Prescott. A must stay!
Stayed 1 night in Dec 2023
Response from theresa on Dec 17, 2023
Eric, thank you for staying with us and taking the time to share your experience. We are glad to hear you enjoyed our property.

10/10 Excellent

Mike

Stayed 1 night in Dec 2023
Response from theresa on Dec 15, 2023
Mike, thank you for staying with us and takiing the time to rate your experience. We hope your travels will bring you back to enjoy Prescott.

10/10 Excellent

Diana

Traveled with family
very nice hotel, great location, great service
Stayed 2 nights in Dec 2023
Response from theresa on Dec 8, 2023
Diana, thank you for staying with us and taking the time to share your expereince with us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I booked the reservation, i never made it. But at a really scary moment in my life...the staff there welcomed me in from the cold. I sat by the fire in the lobby, warming me. A very kind staff member insisted i eat some breakfast...they were unbelievably weloming & caring, which helped restore my faith in people
Stayed 2 nights in Dec 2023
Response from theresa on Dec 8, 2023
Thank you Joseph for taking the time to share your experience with us. I am glad we wer able to help you when you needed.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful weekend. Beautiful property. Santa, hot chocolate, decorations. Only negative would be no dining. Breakfast was same as Holiday Inn.
Stayed 1 night in Dec 2023
Response from theresa on Dec 8, 2023
Joyce, thank you for staying with us and taking the time to share your experience with us.

10/10 Excellent

Les

Stayed 6 nights in Nov 2023
Response from theresa on Dec 17, 2023
Les, thank you for staying with us and taking the time to rate your stay.

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023
Response from Theresa on Dec 17, 2023
Jessica, thank you for staying with us and taking the time to rate your experience.

10/10 Excellent

Glenn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and close to everything.
Stayed 1 night in Nov 2023
Response from Theresa on Dec 4, 2023
Glenn, Thank you for staying with us and taking the time to share about your experience.

10/10 Excellent

KIMBERLY, GILBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and location close to all of downtown Prescott.
Stayed 1 night in Nov 2023
Response from theresa on Dec 4, 2023
Kimberly, thank you for staying with us and taking the time to share about your experience, We hope your travels will bring you back.

10/10 Excellent

Venus

Stayed 1 night in Oct 2023
Response from theresa on Dec 15, 2023
Thank you Venus, for staying with us and taking the time to rate your experience. We hope to see you again in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 1 night in Nov 2023
Response from theresa on Nov 23, 2023
Julie, thank your for staying with us and taking the time torate your experience.

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely come back
staff: nice, helpful, friendly location: close to supermarket, fast food, restaurants and downtown shops room: cozy, clean amenities: yummy breakfast every morning, I didnt get a chance to take a dip in the mineral pool but i heard it was fantastic :)
Stayed 3 nights in Nov 2023
Response from Theresa on Nov 19, 2023
Thank you Gabriela for staying with us and taking the time to share your experience. We are glad you enjoyed your stay and hope your travels wiil bring you back again

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from theresa on Nov 5, 2023
Marisela, thank you for staying with us and taking the time to rate your experience. We are glad you enjoyed your stay.

10/10 Excellent

Kristian

Stayed 2 nights in Oct 2023
Response from Theresa on Nov 19, 2023
Kristian, thank you for staying with us and taking the time to rate your experience.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from theresa on Oct 26, 2023
Shannon,thank you for staying with us and taking the time to rate your stay. We are happy you enjoyed our property and your stay.

10/10 Excellent

Luz

Stayed 1 night in Oct 2023
Response from theresa on Nov 19, 2023
Thank you Luz for staying with us and taking the time to rate your experience.

10/10 Excellent

Grady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from theresa on Oct 26, 2023
Grady, thank you for staying with us and taking thetime to rate your experience. We are happy you enjoyed your stay.

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to downtown for easy walkability. The front desk staff was friendly and informative on restaurant things to do recommendations. We loved the free breakfast in the morning. Everything was delicious. 10 out of 10 would recommend.
Stayed 2 nights in Oct 2023
Response from theresa on Oct 26, 2023
Laura, thank you for staying with us and taking the time to share your experience. We are happy you enjoyed the property and your stay.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from theresa on Oct 13, 2023
Timothy, thank you for staying with us and taking the time to rate your experience. We hope your travels will bring you back to Prescott and we have the opportunity to see you again.

10/10 Excellent

Julie Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Large room, great breakfast area and food, near it all. Will use again. Thank You Marriott!
Stayed 1 night in Sep 2023
Response from theresa on Oct 12, 2023
Hello Julie Ann, thank you for staying with us and taking the time to share your experience. Until next time!

8/10 Good

Eileen, Rancho Mirage

Stayed 2 nights in Oct 2023
Response from theresa on Nov 5, 2023
Eileen, thank you for staying with us and taking the time to rate your experience.

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 1 night in Oct 2023
Response from theresa on Oct 9, 2023
Hello Irene, thank you for staying with us and taking the time to share about your experience. We hope to see you again in the future

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Please replace the mattress!!
After the first night, my husband and I had back aches from the mattress.
Stayed 2 nights in Sep 2023
Response from theresa on Oct 6, 2023
Thank you for staying with us and I am truly sorry for your uncomfortable night.,