Ratings based on 339 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by Matt

Good Hotel

Posted Nov 8, 2017 on Hotels
Overall service was good, spacious clean rooms and good location near subway and mall. The towels were worn out and needed to be replaced with new ones. There is a supermarket within the hotel complex which is good for bits and bobs as well as fresh fruits and water.
Comment from Hotel Management
Nov 21, 2017
Dear Matt, Thank you for the review of Crowne Plaza Moscow WTC and specially for bringing a matter with towels to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Mariya Balashova, Head of marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel on a busy street so some noise

Posted Oct 5, 2017
Crowne Plaza WTC is a nice facility with some road noise due to proximity of main thoroughfare. Good location and good restaurant. 15 minute taxi to Red Square.
Comment from Hotel Management
Nov 21, 2017 by Maria Balashova, Head of marketing, Hotel Management
Dear Guest, Thank you so much for the high score given to our hotel. We hope you will visit us again soon! Sincerely, Maria Balashova, Head of marketing
5 out of 5
by Zaven

Posted Aug 21, 2017 on Hotels
It was very relaxing and comfort stay. one minor draw back was a construction site other than that we were very pleased Will definitely recommend
Comment from Hotel Management
Aug 25, 2017
Dear Zaven, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Maria Balashova, Head of marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from israel

Excellent hotel

Posted Aug 1, 2017
Excellent hotel. Loved breakfast. 3 Metro station within 15 min walk. Lots of UBER or Gett Taxi around. But - don't use the exchange currency service of the hotel. Better use any other bank or exchange service.
Comment from Hotel Management
Aug 19, 2017 by Maria Balashova, Hotel Management
Dear Shaul, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Maria Balashova, Head of marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel very well located

Posted Jul 25, 2017
Excellent hotel, experienced staff and very well located
Comment from Hotel Management
Aug 21, 2017 by Maria Balashova, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Maria Balashova, Head of marketing
1 out of 5
by artyom

Posted Jul 23, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017
Dear Artyom, Thank you for sharing your experience at Crowne Plaza Moscow WTC. I'm sorry to know that you were not satisfied with the services provided. I hope that during your next stay we'll have a chance to improve this impression and to make you feel exclusively happy about your trip to Moscow. Best regards, Maria Balashova, Head of marketing
4 out of 5
by Luis

Posted Jul 13, 2017 on Hotels
closest metro station 10 minutes walking
3 out of 5
Recommended
for Everyone
by A verified traveler from iran

Posted Jul 5, 2017
The staff cant speak english , and not a kindly staff, The lobby is very beautiful , the breakfast is very good
Comment from Hotel Management
Aug 21, 2017 by Maria Balashova, Hotel Management
Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Maria Balashova, Head of marketing
4 out of 5
Recommended
for Everyone
by A verified traveler

good hotel

Posted Jul 1, 2017
Great bedroom, not very helpful 15 minutes away from subway
Comment from Hotel Management
Aug 21, 2017 by Maria Balashova, Hotel Management
Dear Guest, Thank you so much for your review of our hotel Crowne Plaza Moscow WTC. I am very glad to learn that you enjoyed your stay with us and will certainly share your comment with colleagues. You’re absolutely right that our hotel is located within 15 min walk from metro station, but it is considered to be very accessible in terms of transportation, as every 10 minutes city shuttle bus No 423 is running from the territory of World Trade Center to Ul.1905 Goda metro station. We also have a new public bus route No 243 to Delovoy Tsentr metro station (with a bus stop next to the Hotel at the embankment) and of course our receptionists are always ready to assist you in taxi order. We’re looking forward to see you our guest again in future! Sincerely, Maria Balashova, Head of marketing
5 out of 5
by Bijai

Wonderful Hotel with Gorgeous Views of Moscow

Posted Jul 1, 2017 on Hotels
The Moscow Crown Plaza Hotel was spectacular, and its staff Amazing and very helpful. The locations is ideal. From our room we had one of the most gorgeous views imaginable. We will definitely stay in this hotel in our future Moscow trips.
Comment from Hotel Management
Aug 25, 2017
Dear Bijai, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Maria Balashova, Head of marketing