Ratings based on 108 Verified Reviews

3.6 out of 5
58% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Kendal

Disappointing

Posted Sep 18, 2017
Pros: The staff waiting on our Saturday night event, they were very pleasant and helpful.
Cons: Lots as you can see above
I was very disappointed in the hotel, the reception was unmanned, I had to ring to get a receptionist tot attend to us on booking in. The bedroom although clean and comfortable was tired looking and needed updating, one of the cushions on the bed had grease stains on it and the bedside lights did not match the colour scheme at all. Although the food at the function we were attending was very enjoyable, our breakfast the next morning was disgusting. The cooked breakfast was swimming (and that is not an exaggeration) in fat and grease, we had to remove the bacon and eggs onto another plate and drain them, everybody in our group had the same comment to make. There was no hot water to make tea and the coffee was luke-warm. I did complain to the receptionist when she appeared (I had to ring for again) and her reply was that it would be because the mushrooms were cooked in butter, but I can assure you that there was far more grease than that on the plate and it was not just butter. I would not recommend this hotel to anyone.
4 out of 5
by Sean

Stop over

Posted Jul 24, 2017 on Hotels
Although we did not use most of the facilties as it was purely a stop over whilst at an event nearby. I found the staff very helpful and any matter arising was dealt with quickly and satisfactory. We would stay there again if we are in the attending another nearby function
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice

Posted Jul 24, 2017
NO COMPLAINTS VERY CLEAN ROOM GOOD BAR BREAKFAST A LITTLE EXPENSIVE STAFF VERY HELPFULL
3 out of 5
by Nick

Meh

Posted Jul 22, 2017 on Hotels
Some mistake with my booking meant I got twin beds rather than a double bed. Booking.com gave me a voucher towards another hotel stay however. Shower mixer was on its last legs and broke by the time my partner arrived!
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 13, 2017 on Hotels
3 out of 5
by Simon

Not welcome

Posted Jun 22, 2017 on Hotels
Very off hand staff. You felt that you were a burden to them. The place was OK but coustomer relations need some work on if to stay in business
4 out of 5
by Glenn

Friendly hotel within walking distance of Garstang

Posted May 29, 2017 on Hotels
Good location, close to the pretty town of Garstang. Had a good evening meal in the bar wher there was a lively atmosphere. Spacious comfortable room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017 on Ebookers
Friendly staff lovely food in tavern joined in to hotel.
4 out of 5
by Rachael

Posted May 1, 2017 on Hotels
Lovely room and staff, my only niggle was the shower, took ages to get warm and not great shower pressure but all in all a good hotel
1 out of 5
by Muhammad

Posted Apr 18, 2017 on Hotels
The hotel service is not satisfactory ; especially it was not clean.