Ratings based on 32 Verified Reviews

4.3 out of 5
86% of guests recommend
4.7 Room cleanliness
4.2 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in a prime location

Posted Aug 23, 2017
We stayed here twice before and the accommodation and staff is great. What is not so great is the pricy menu and the quality of food and presentation in the restaurant. We expected more and better presentation of the food at the high cost when compared to other high end restaurants in the area.
Comment from Hotel Management
Aug 28, 2017 by The Marketing TEAM., Hotel Management
Dear Anonymous, Thank you for your lovely comments regarding your recent visit to African Pride Irene Country Lodge. We will share your feedback with the TEAM, concerning the menu and the pricing. We look forward to welcoming you back soon. Kind Regards, The Marketing TEAM
5 out of 5
by Yolanda

Love this hotel!

Posted Jun 13, 2017 on Hotels
I absolutely love this hotel, we come here for a ladies night away every year! Rooms are so large and spacious and it's just a beautiful property. Service is amazing as well!
Comment from Hotel Management
Jun 19, 2017
Good Morning Ms. Yolanda, Thank you very much for the positive review, we are delighted to hear you enjoyed your recent visit to our beautiful property and look forward to welcoming you back soon. Kind Regards, The Marketing TEAM
3 out of 5
by A verified traveler

Great venue if you dont mind poor service.

Posted May 2, 2017 on Hotels
Fantastic venue, extremely slow service during check in and at the restaurant. The kitchen got our orders so wrong we eventually gave up...
Comment from Hotel Management
Jun 19, 2017 by Irene Country Lodge, Hotel Management
Dear Anonymous, We take this opportunity to thank you for your valued feedback regarding your visit to African Pride Irene Country Lodge. Your feedback on our service is appreciated and we would like to sincerely apologize for the unsatisfactory service received during your visit in our dining outlet. We look forward to meet you upon your next visit to African Pride Irene Country Lodge and give you a positive experience. Regards African Pride Irene Country Lodge Management TEAM
5 out of 5
by Dushyant

Highly recommended

Posted Apr 17, 2017 on Hotels
Stunning views over the lake, large rooms with very friendly staffs.
3 out of 5
by A verified traveler from Ireland

Disappointing African Pride

Posted Mar 26, 2017
Pros: Location, situation,
Cons: There are too many issues with day to day service and management
Location: Ther is good shopping within a reasonable drive and a pleasant walk around the hotel lake
We had high expectations on arrival but were disappointed overall.The hotel occupies a lovely situation. ReceptionStaff were very pleasant and attentive throughout but there were too many issues. We had booked a lake view room but could barely see the lake. When we complained we were shown other rooms with no view until finally a room as specified was provided. However it immediately became obvious that there was an issue with a very noisy bathroom fan so we had to change rooms again. When my wife went to use the ironing board next day it collapsed and because the iron is permanently attached to it her arm was badly bruised for 5/6 days.The ironing board was acknowledged to be defective and taken away but no one apologised for the hurt or inconvenience over the 2 day stay. When checking out I indicated that our stay had been marred by these incidents but was largely ignored. Bar food was just acceptable.This standard of service is not in line with a 5 star provision. Management appear to take a back seat.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
staff very friendly and helpful. Room very clean and comfortable. Lovely gardens in a quiet location
Comment from Hotel Management
Feb 9, 2017 by African Pride Irene Country Lodge Management TEAM, Hotel Management
Dear GUEST Thank you for your highly valued feedback. We will share your feedback with the TEAM Kind regards
3 out of 5
by Jane

Beautiful setting

Posted Jan 9, 2017 on Hotels
Nice room...Helpful concierge...But if you complain everyone just says shame and doesn't address the issue
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Dear Jane We are delighted to hear you enjoyed your recent stay at our beautiful property African Pride Irene Country Lodge and our sister property The Irene Dairy Farm. Thank you for your feedback regarding STAFF not attending to problems. Please contact us to rectify the problem and to forge a positive business relationship. We will most definitely share your feedback with the TEAM. Kind regards African Pride Irene Country Lodge Management TEAM
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 20, 2016 on Hotels
5 out of 5
by Paul from Cape Town

Posted Apr 5, 2016 on Hotels
We had a very nice relaxing stay. The location of the room ensured much needed tranquility.
Comment from Hotel Management
Apr 13, 2016 by Irene Country Lodge, Hotel Management
Dear Paul Thank you for your rating after your recent visit to African Pride Irene Country Lodge. Kind regards African Pride Irene Country Lodge Management TEAM
5 out of 5
by Michael

Posted Feb 25, 2016 on Hotels
Comment from Hotel Management
Feb 29, 2016 by Irene Country Lodge, Hotel Management
Dear Micheal Thank you for your rating after your visit to African Pride Irene Country Lodge. We hope to welcome you back soon. Kind regards African Pride Irene Country Lodge Management TEAM