Garden

Reviews of Relais Club Residence

Relais Club Residence
Via Panzer, Primiero San Martino di Castrozza, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 10 out of 30 reviews" "
Rating 8 - Good. 14 out of 30 reviews" "
Rating 6 - Okay. 6 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Kevin

Stayed 2 nights in Dec 2023

6/10 Okay

Kelsey, Italy

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We enjoyed the location of the room with a view of the mountains and the slopes. What was so disappointing was that we were only there for 2 days/one night. When we went to check in (right at check-in time) they said the room was not ready yet and to come back in 20 minutes. Came back in 25 minutes and they state the room still isn't ready and it will be at least another hour. We asked if there was anyway to switch us to a different room because we were only staying one night and they said absolutely not that all rooms were booked. So we waited.. another hour and a half and come to find out, they end up switching us rooms anyways. Funny how no other rooms were available when we asked though. Then upon check-out, they said they need another 2.80 euro for city tax that wasn't ran with the card- mind you we already spent over 280 euro for ONE night. Sadly, there wasn't even an apology given for any of this. POOR customer service and will not be staying here again or recommending to others.
Stayed 1 night in Dec 2018

10/10 Excellent

Katharine, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment style accommodation
Great little apartment style accommodation. Kitchen and room were small but very functional. Staff had limited hours but were extremely helpful when available. My husband got sick and had to go to the hospital, a staff member came by late at night to help get a doctor and the next day personally drove me with all the bags to the bus station. Very appreciated! My room had great wifi connection too. Location is convenient for enjoying San Martino.

8/10 Good

Sheila, Budapest, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good base for fabulous skiing
Overall the apartment was good value. We were in a two bedroom; space was adequate, but the outfitting of the apartment was minimal. There was a small two-burner stove, but no oven. There were few kitchen gadgets. Bring your own dishwashing soap, dishtowel etc. A bit of street noise at night with yelling pedestrians and snow removal vehicles, but it is in a quiet area of the town. Ask for a room facing the ski hill if possible. The requirements for checking out are a bit like living in a dorm: put out your own garbage, strip your own beds, wash all your own dishes. We skied at three different stations within a five minute drive. Beautiful area. We would go back again.

10/10 Excellent

Giada

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

8/10 Good

Alessio

Traveled with family and small children
Liked: Amenities
È da tanti anni che vado in questa struttura sempre trovato bene
Stayed 7 nights in Aug 2022

10/10 Excellent

SANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo
Tudo certinho
Stayed 1 night in Dec 2018

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Montagna in estate
Appartamento ben situato, ideale per famiglie con bambini. Manca a mio avviso l’attrezza di base in cucina (grattugia, spremiagrumi, un forno che non sia microonde).
Stayed 3 nights in Jul 2018

8/10 Good

MATTEO

Liked: Cleanliness, property conditions & facilities
vale la pena
località consigliata, anche la struttura e la posizione non sono male... ottima cordialità alla reception peccato che i letti sono piccoli....
Stayed 2 nights in Dec 2017

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Immersi nell'oasi di San Martino di Castrozza
Tutto molto rilassante, la signora dell'accoglienza molto gentile e disponibile ad ogni richiesta o chiarimento. Se posso dire di un difetto sono gli ambienti tropo angusti. Noi avevamo un monolocale per tre un po troppo piccolo che bastava per due. Al di la di quello tutto è andato benissimo.
Stayed 11 nights in Aug 2017

8/10 Good

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2017

6/10 Okay

Antti

Disliked: Property conditions & facilities
Korjattavaa
Tilat päivityksen tarpeessa/huoneiston äänieristys heikko/meteli kuului huoneista voimakkaasti.
Stayed 5 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness
Prisbilligt men godt alternativ
Fint ophold til en fin pris. Kommer meget gerne igen.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

max, firenze

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
soggiorno estivo con famiglia
appartamento piccolo ma ottimamente organizzato. pulito e tranquillo è vicinissimo al paese. ampio parcheggio per auto. difetti la piscina è distante e poco curata il chek in è dopo le 16 e non a partire dalle 15 come comunicato nella conferma della prenotazione

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ottimo,
ottimo, comodo al centro ma posto tranquillo,

8/10 Good

emanuele, milano

Liked: Cleanliness, staff & service, property conditions & facilities
4 notti di soggiorno con una bambina di 10 mesi
ottima posizione vicino al centro,ottima disponibibilità del personale ,residence caldo ed accogliente

10/10 Excellent

elisabetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
prima vacanza 'estiva' sulle dolomiti, nonostante abbia piovuto 3 gg su 4, non ci siamo privati di nulla e ottima e' stata la cortesia e disponibilita' ricevuta. Consigliato vivamente,noi, da parte nostra, siamo certi che torneremo....

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Per ritiro ciclistico dove ci si cucina è l'ideale
Gradevole. Buono anche per il deposito biciclette.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schöne Lage mit traumhaftem Blick
Sehr schöne Lage mit traumhaftem Blick Sehr schöne Lage mit traumhaftem Blick

6/10 Okay

M. , Padova

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bellissimo! L'unica pecca la mancanza di cortesia
Ho soggiornato presso questa struttura per 4 giorni/3 notti a metà luglio. Appartamenti nella norma quanto a dimensioni, molto puliti, luminosi, ben accessoriati e con una vista suggestiva sulle montagne sovrastanti San Martino. Le uniche note dolenti sono: l'orario da cui è possibile effettuare il check-in (16 p.m.) che non permette di godersi il primo giorno del soggiorno e che non è compensato da un orario di check-out un po' più lasco (entro le 10 a.m). La cosa che più mi ha lasciato basita è stata però la scortesia all'accoglienza nella struttura: i modi e il fatto che il personale d'accoglienza si sia arrogato il diritto di dare una confidenza che non era consona alla situazione ( ci è stato dato da subito del "tu").

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Non male
Comodo alle piste e al centro e ottimo per la cucina in camera

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Gianluca, Trieste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Skiing holiday at Relais Club Residence
The Relais Club Residence in San Martino di Castrozza was inexpensive and basic quality. Mattress and pillows were pretty bad but just enough for one week stay. There was a good pizza place just downstairs and the ski bus stop was on the front door. Everything in the small village was easily in walking distance. Sport Club on the other side of the village had a nice sauna that was free of charge. The pool over there was good for kids but not much else and you had to buy a swimming cap. Overall it was an inexpensive but not all that special place to stay. Met some nice people in the sauna though and luckily the mountains are the same for everyone!