Great downtown location
Posted Sep 18, 2016
Very nice hotel, a bit tired but it looks like renovations are on the way. Great downtown but quiet location. Unfortunately could hear through the walls on both sides...sports news blasting until 4:30 a.m. Was a bit much.
Initial reception when inquiring about possibly checking in early, was not good. First I was ignored as the woman typed on her computer, then answered the phone. Finally looked up to acknowledge me. I explained my concern that we get a suitable room as we had a dog ( I had confirmed this months ago), her answer was that dogs were not allowed alone in the room. Not what I asked but interesting to note her attitude. When we were later allowed to check in, the young man was fine enough. But generally, not an overly friendly bunch. Expensive too.
Comment from Hotel Management
Sep 22, 2016 by Elaine T, Hotel Management
Hi Sweet Pea
Thanks so much for your feedback from your recent stay with us. We are very happy that you enjoyed our great downtown location for walking around Charlottetown. My sincere apologies that your experience upon check in did not meet with our normal high standard of service and friendliness. We do work hard to ensure that each of our guests are made to feel welcome and at home while staying with us.