My family stayed in cabin #7. The bathroom was the most disgusting part. There was a window in the tub with no curtain on it and yellow mold was growing on the windowsill (see photos). The floor around the tub was crusted with dirt and the sink was pulling away from the wall so badly that anything you laid on it slid off onto the floor. The floor around the toilet was grimy. We didn't dare use the tub or shower as we were afraid that the moisture would make the mold airborne. The next morning we took another photo of the bathroom window and the mold had spread up the windowsill towards the glass.
The sheets on my bed were dirty with stains and the fridge had black mold all around the door. The stove looked as if it had not been cleaned in years. Before we could use the dishes, we had to wash the crusted on dirt off some of them. The barbecue outside was unusable.
When we first saw the condition of the cottage, my husband went to the office to complain but the clerk maintained that she couldn't move us as they were booked. Her attitude was most unhelpful.
The photos on their website showed only a renovated cabin leading us to believe that they had all been done. I don't think Expedia should be using places that are in this kind of shape.
Comment from Hotel Management
May 31, 2016 by Royalty Maples Motel & Cottages, Hotel Management
Thank you for your comments. The Bathroom has been completely gutted down to the wall studs. With new insulation, drywall and shower/bath, sink, toilet, flooring and vanity. I apologize for the condition this unit was in during the time of your stay. We have completed the remaining 6 bathrooms on the property this year and they are brand new and on par with the rest of the property.
The Charlottetown Mall, Sears, Kent, Bed Bath & Beyond, Princess Auto, Sobeys, Superstore, Canadian Tire, Walmart, Best Buy, Home Depot and number of other stores are located almost across the street from us or within 2 minutes. The Waterfront/Historic Downtown is located approximately 4km away which can be anywhere from a 5 minute to 15 minute drive depending on traffic, construction and route.
We have completed another major renovation on the property this spring which has corrected a lot of issues any guests have had in the past. Sorry again for your stay and I hope you will give us a try again in the future.