Ratings based on 39 Verified Reviews

2.6 out of 5
56% of guests recommend
3.0 Room cleanliness
3.4 Service & staff
2.6 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

location

Posted Sep 13, 2016
Easy access from #2 and ring roads Rooms need upgrade but good for independEnt traveller with good cooking facilities Good for families
Comment from Hotel Management
Oct 28, 2016 by Royalty Maples Motel & Cottages, Hotel Management
Thank you for your review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2016
Cottage was clean and neat...staff was great...good location...
Comment from Hotel Management
Aug 27, 2016 by Royalty Maples Motel, Hotel Management
Thank you for your review. Hope to see you again!
3 out of 5
by A verified traveler

wifi is bad, door falling down

Posted Aug 17, 2016
wifi is like nothing, slow, doorfalling down, not recommended
Comment from Hotel Management
Aug 24, 2016 by Royalty Maples Motel & Cottages, Hotel Management
Thank you for your comments.We have made some more changes to our Wifi because we have had issues and so far feedback from our guests has improved. Comments like yours allows us to set priorities and make us aware of issues.
3 out of 5
by A verified traveler

Posted Jul 27, 2016
No special comments. Everything is so so but acceptable.
Comment from Hotel Management
by Royalty Maples Motel & Cottages, Hotel Management
Thank you for your comments if you would like to elaborate on what we could improve on it will only assist us on making changes to the property. Hope to see you again, Royalty Maples Motel & Cottages
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy place to stay at and get around the area

Posted Jun 13, 2016
Pros: Accessible to what we wanted, clean
We were on holidays, took in a performance at Confederation Center, lobster supper, all very accessible from where we stayed. Did some sight seeing, beautiful scenery, very enjoyable trip.
Comment from Hotel Management
Jun 14, 2016 by Royalty Maples Motel & Cottages, Hotel Management
Thank you for your comments hope to see you again! For 2016 we upgraded all of our WiFI equipment with new equipment and more access points. Larger more private decks on all of the motel and cottages. All of our bathrooms are now entirely renovated with new tubs, showers, toilets, vanities, flooring and bathroom fans.
3 out of 5
Recommended
for Everyone
by A verified traveler

Air conditioner filter can not be removed

Posted Sep 14, 2015
Air conditioner filter could not be removed due to finishing around air conditioner. The filter was terribly dirty. We didn't turn it on at all.
Comment from Hotel Management
May 30, 2016 by Royalty Maples Motel & Cottages, Hotel Management
We have adjusted the air conditioners so this issue can be dealt with. There was an error at the installation which we have now corrected. Thank you for your comments.
1 out of 5
by A verified traveler from Halifax, NS

Dirtiest place I have ever stayed.

Posted Sep 9, 2015
Pros: The location wasn't bad.
Cons: The cottage needs a complete renovation to get rid of the dirt, the mold, the gap under the door, the sink falling off the wall, the awful cupboards.
Location: It was at least a 20-minute drive to downtown where the theatres, stores, museums are.
My family stayed in cabin #7. The bathroom was the most disgusting part. There was a window in the tub with no curtain on it and yellow mold was growing on the windowsill (see photos). The floor around the tub was crusted with dirt and the sink was pulling away from the wall so badly that anything you laid on it slid off onto the floor. The floor around the toilet was grimy. We didn't dare use the tub or shower as we were afraid that the moisture would make the mold airborne. The next morning we took another photo of the bathroom window and the mold had spread up the windowsill towards the glass. The sheets on my bed were dirty with stains and the fridge had black mold all around the door. The stove looked as if it had not been cleaned in years. Before we could use the dishes, we had to wash the crusted on dirt off some of them. The barbecue outside was unusable. When we first saw the condition of the cottage, my husband went to the office to complain but the clerk maintained that she couldn't move us as they were booked. Her attitude was most unhelpful. The photos on their website showed only a renovated cabin leading us to believe that they had all been done. I don't think Expedia should be using places that are in this kind of shape.
Comment from Hotel Management
May 31, 2016 by Royalty Maples Motel & Cottages, Hotel Management
Thank you for your comments. The Bathroom has been completely gutted down to the wall studs. With new insulation, drywall and shower/bath, sink, toilet, flooring and vanity. I apologize for the condition this unit was in during the time of your stay. We have completed the remaining 6 bathrooms on the property this year and they are brand new and on par with the rest of the property. The Charlottetown Mall, Sears, Kent, Bed Bath & Beyond, Princess Auto, Sobeys, Superstore, Canadian Tire, Walmart, Best Buy, Home Depot and number of other stores are located almost across the street from us or within 2 minutes. The Waterfront/Historic Downtown is located approximately 4km away which can be anywhere from a 5 minute to 15 minute drive depending on traffic, construction and route. We have completed another major renovation on the property this spring which has corrected a lot of issues any guests have had in the past. Sorry again for your stay and I hope you will give us a try again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Have everything we needed

Posted Sep 2, 2015
Pros: Good for a night of sleep.
Location: Charlottetown mall is very close.
Although simple and small, it's clean and conveniently located. The kitchen has everything we needed for a simple breakfast.
Comment from Hotel Management
Sep 2, 2015 by Royalty Maples, Hotel Management
Thank you for your comments and happy to hear you enjoyed your stay!
2 out of 5
by A verified traveler

Look harder for a deal near Charlottetown

Posted Sep 1, 2015
Baking hot (air conditioner not up to the job of cooling the room) and pretty depressing overall; could see daylight through the door knob which wobbled mightily-you really do get what you pay for. Friendly staff, thank heaven.
Comment from Hotel Management
May 30, 2016 by Royalty Maples Motel & Cottages, Hotel Management
We have replaced all of the air conditioners on the property with new ones. As well we have gone through and replaced/repaired any door knobs that were causing any issues. All of the exterior doors wood doors have been replaced with steel doors. Another major renovation has taken place spring of 2016 on the property and hope you will give us another try in the future.
1 out of 5
by A verified traveler from halifax

a terrible stay!

Posted Aug 30, 2015
there are so many problems.i will never come again. 1.I booked a 2 bedrooms she gave me a 2 beds in one room. 2.I wanted to leave but she didn't refund my money. 3. she had a bad attitude towards me and the staff in Expedia who tried to solve the problem. 4. the bed is dirty that I don't want to use again.