Ratings based on 173 Verified Reviews

3.1 out of 5
53% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Nelson BC

Nice place, and convenient

Posted Oct 31, 2017
Place is clear. Staff are great and professional. Location is convenient as its right next to the Greyhound Depot.
3 out of 5
Recommended
for Everyone
by A verified traveler from north van

Posted Sep 28, 2017
Good value. Nice staff. Will be back again. Good breakfast in the hotel restaurant
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Convenient and comfortable

Posted Sep 17, 2017
Pros: well located downtown
Cons: a little maintenance needed...eg drapes not closing
Location: lots of shops, restaurants within walking distance
Well located next to the shuttle from the airport. Restaurant was pleasant and opened until 9 pm Could do with a little maintenance (elevator initially had problems, drapes in bedroom wouldn't close. staff extremely friendly & helpful
3 out of 5
by A verified traveler from Sturgeon Falls

Ok...not great

Posted Aug 29, 2017
Booked through Expedia. Once arrived found I had a smoking room which was not what I wanted . I asked to change to non smoking and was told there would be an extra $25 charge. She said the non smoking rooms have been renovated but not the smoking rooms which is why I had to pay more. I was not impressed. The reason I chose this hotel was the price . I could have had a better hotel for what I paid. There were 2 elevators but one was not working. No sign telling us so. Luckily we didn't have to wait too long on the only elevator. I was on the 9th floor.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 11, 2017 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 11, 2017 on Hotels
3 out of 5
by JEROME

Don't Stay Here

Posted Jul 19, 2017 on Hotels
Hotels.Com booked us in a smoking room; we thought we had a nonsmoking room. The halls, room and furniture were filithy. One of the pillows had a dirty pillow case. We complained and were given an upgrade to a non-smoking room for an additional sum of $20 per night. The halls and room on this floor were clean and acceptable.
4 out of 5
by brenda

Posted Jul 18, 2017 on Hotels
Good location
4 out of 5
by Jeff

This traveler left a rating score only Posted Jul 15, 2017 on Hotels
1 out of 5
by A verified traveler

Near to port

Posted Jul 13, 2017
Very bad hotel never try to go there be careful they have hidden charges if you book from Expedia