Hotel under renovation - Cleanliness issues
Posted Oct 17, 2016
I have stayed at Double trees before and this experience was not typical. The hotel is remodeling in the hallways and the management of the cleanup of the work is not good. Walls in the hallway have drywall dust so it you touch or lean on it, you will get white dust on your clothing. The new carpet was put down sloppy on the 4th floor with debri left and not vacuumed or cleaned up. Chunks of carpet still in hallway. Due to the policy of only changing linens upon request or every 3rd day, the staff is not accustomed to changing linens. We arrived and our linens had not been changed even though it was a new person in the room. We also came back to our room the next day at 4pm and our room had not been serviced yet with no urgency to do it. Elevators were filthy and lots of dirt and debri on the floor.