Ratings based on 169 Verified Reviews

3.0 out of 5
57% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Northern Virginia

Convenient location

Posted Nov 3, 2017
Place was a decent place to stay overnight....but they FORGOT TO TAKE THE AARP DISCOUNT OFF THE TOTAL BILL! What happened?
Comment from Hotel Management
Nov 5, 2017 by Hotel Management, Hotel Management
Alan, thank you for choosing us for your overnight stay and letting us know our location was suitable for your needs. That being said, please feel free to reach out for our front desk for any queries you may have with regard to discount as they will be happy to assist you. We hope you will give us another chance so we can provide you with a much better experience. Sincerely, Hotel Management
2 out of 5
by A verified traveler from ocean isle beach , nc

Not easy to enter

Posted Oct 29, 2017
Used mainly for long stay contractors.had to go to the front desk to get plate,utensils to east. Needed repair. Dirty bathroom.
Comment from Hotel Management
Oct 30, 2017 by Hotel Management, Hotel Management
John, thank you for reviewing your experience at our hotel. We apologize for the cleanliness issue you had with your bathroom which led to a disappointing stay. Your concerns have been shared with the teams so we can correct our process, and we would appreciate another opportunity to provide you with a better experience on a future visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Sep 15, 2017
Pros: Very friendly and helpful staff.
Location: Just off route 1. 15 minutes by car to Princeton University. 10 minutes to NJ Transit train station at Princeton Junction.
Reasonably priced hotel with a great location, very easy access to the most local destinations and public transportation. Room readiness could have been better. No TP, broken chair. Fortunately staff was very helpful and fixed all the issues as soon as we reported them.
Comment from Hotel Management
Sep 15, 2017 by General Manager , Hotel Management
Thank you for your stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Adequate but not remarkable

Posted Sep 10, 2017
Location: It's easy to miss because of the way it is accessed from the highway. It might be easier to see in fall and winter after leaves have dropped.
Room was ok, not updated. Kitchenette ok, not updated. Hotel was quiet.
Comment from Hotel Management
Sep 10, 2017 by General Manager , Hotel Management
Geri, thank you for your review. Although you liked few aspects of our hotel, we are sorry we missed meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance further. We hope to have one more chance so we can make a favorable impression of our hotel. Sincerely, General Manager
5 out of 5
by Thomas

Good Clean Affordable

Posted Aug 2, 2017 on Hotels
Good, clean affordable hotel, I love that there is a kitchenette available in the room - heater worked great!
Comment from Hotel Management
Aug 4, 2017 by Manager, Hotel Management
Thomas, thank you for sharing your wonderful review of Extended Stay America - Princeton - West Windsor. It’s so nice to read you found us to be a great value and were impressed with our fully-equipped kitchen. Your feedback is much appreciated, and we look forward to welcoming you back soon. Sincerely, General Manager
2 out of 5
by Patrick

Posted Jul 18, 2017 on Hotels
AC too cold and couldn't get it to regulate
Comment from Hotel Management
Jul 20, 2017 by Manager, Hotel Management
Patrick, please accept my apologies for the issue you experienced with the HVAC unit in your room. I have shared your feedback with my maintenance team to check and fix it immediately. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
3 out of 5
by chan

Where is the maintenance guy?

Posted Jul 17, 2017 on Hotels
As we walked into the room, cigarette strong small. So moved to another room that had leaky a.c. unit and slow draining bath tub. The staff issue one night free stay so I felt better about the hardship we had to endure
Comment from Hotel Management
Jul 20, 2017 by Manager, Hotel Management
Chan, please accept my apology for the inconveniences and less than favorable experience you had at our hotel. We have addressed these issues with our housekeeping and maintenance teams to ensure a better experience for all our future guests. We hope you will consider giving us another chance so we can serve you much better in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

Staff wasn't very helpful

Posted Jul 11, 2017
Waited a while for staff to appear at check-in. Also waited at check-out.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Thank you for staying with us. Our associates receive thorough training, but sometimes we do make mistakes. Our goal is to "get it right" every time and we will step up our efforts to make our service exceptional. We encourage you to try us again. We are confident you will enjoy a better stay. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jul 4, 2017
Rooms smelled of curry, cooking. Fire extinguisher hanging from ceiling. Hair on blankets. Hairdryer not working.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
1 out of 5
by A verified traveler

Don't stay here! They overbook and move people.

Posted Jun 8, 2017 on Hotels
They overbooked and did not honor one of our reservations. We had a group staying there and they moved one party to another hotel far away even though we'd asked for a late reservation and party arrived by 6:30 pm. DON't book here. You'll be disappointed in customer service and professionalism of manager. After that they didn't even discount of offer room complimentary. Didn't even pay for a cab for group to meet with rest of group the next day and it was a long cab ride.
Comment from Hotel Management
Jun 10, 2017 by Manager, Hotel Management
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager