Ratings based on 139 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
Pros: Location
Served purpose for my stay. Only in room at night for sleeping
Comment from Hotel Management
Nov 30, 2017 by Robin S., Hotel Management
Thank you for your feedback hope to see you when your travels lead you are way.
5 out of 5
by Ciarra

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Nov 30, 2017
Thank you for your feedback. Sincerely, Robin S.
3 out of 5
by A verified traveler from Phoenix, AZ

Facilities

Posted Oct 13, 2017
Pros: Restaurants are close
Cons: repair and update rooms
Location: convenient to people having business in the Princeton area. Restaurants close.
Bathrooms are in need of updating and cleaning. My door was damaged and difficult to open. The rooms are in need of updating, especially the bathrooms.
Comment from Hotel Management
Nov 5, 2017 by Robin.S, Hotel Management
I first and foremost want to apologize for the experience you had while staying with us. This is not the experience we want our guest to have and we are sincerely sorry for this experience. I have shared your feedback with the team, operations manager and these issues are being updated in the near future. Thank you for your feedback for it is very valuable to know our guest issues and needs. Once again we are sincerely sorry. Sincerely, Robin S. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Traverse City, MI

Not perfect, but a nice place to stay

Posted Oct 10, 2017 on Orbitz
My room was definitely not the cleanest; there was hair/dust in all the corners of the bathroom and there appeared to be mold in the shower. That being said, I had a major issue during the check-in process that I ended up having to take up with a manager and was very pleased with the way it was explained to me and handled. Breakfast was excellent and the staff was very friendly! I would stay here again.
Comment from Hotel Management
Nov 5, 2017 by Robin.S, Hotel Management
I want to sincerely apologize for the cleanliness issues of your room, this is not the experience we want our valued guest to have. I want sincerely apologize for this. As well would like to apologize with the check in process our goal is to have a fast accurate, friendly, and knowledgeable check in process and apologize this was not your experience as well. It will be brought to the attention of our staff so this can be address and corrected moving forward. Thank you for your feedback, our team values our guest comments and concerns so we can strive to correct the issues and excel to reach our guest expectations. Once again we are sincerely sorry for this experience. Sincerely, Robin.S General Manager
4 out of 5
by A verified traveler

Posted Sep 25, 2017 on Hotels
Comment from Hotel Management
Nov 5, 2017
Dear Valued Guest, Thank you for your feedback! And we hope to see you soon. Thank you for choosing us for your lodging need. Sincerely, Robin S. General Manager
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 28, 2017 on Hotels
5 out of 5
by Nancy

Great stay-- great value

Posted Aug 25, 2017 on Hotels
One night stay. Very comfortable and a great value .
Comment from Hotel Management
Aug 27, 2017
Thanks for staying with us. We appreciate your feedback! Thanks, Robin General Manager
4 out of 5
by Rebecca

Pool Empty

Posted Aug 23, 2017 on Hotels
the pool was empty and when I booked 6 weeks prior to our stay, it said nothing on the website about any upcoming work to it, that would've been nice to know. I had kids expecting to be able to swim on vacation.
Comment from Hotel Management
Aug 27, 2017
I want to sincerely apologize for the pool being closed for renovations. Sincerely, Robin General Manager
2 out of 5
by A verified traveler from illinois

Not up to Fairfield usual standards

Posted Aug 22, 2017
Pros: Room was clean
Cons: Smell in rooms should be improved.
Location: WalMart next door was handy, gas station close by.
The whole hotel smelled like mold. Breakfast was not up to the usual Fairfield standards. Coffee was cold, sausage was not good.
Comment from Hotel Management
Aug 29, 2017 by Robin.S, Hotel Management
I want to sincerely say we are sorry for you recent experience. This is not the experience we want our guest to have. Sincerely, Robin General Manager
1 out of 5
by A verified traveler from indiana

Posted Aug 22, 2017
Hotel staff said they would bring up extra linens but never did. I left an item in room after check out and the staff said they would look into mailing the item to me. They never got back to me. 2 separate hotel staff said they would call me back but never did. The next day i called to follow up and they said they never found the item. In addition, the morning "continental breakfast" was horrible.
Comment from Hotel Management
Aug 27, 2017 by Robin.S , Hotel Management
I want to sincerely apologize for the experience you had while staying with us. This is not the experience we want our guest to have. I would like to make this right if you would contact me with your contact information. Sincerely, Robin.S General Manager