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Reviews of Hampton Inn East Windsor

2.5 out of 5
Hampton Inn East Windsor
384 Monmouth St, Hightstown, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 410 out of 832 reviews" "
Rating 8 - Good. 305 out of 832 reviews" "
Rating 6 - Okay. 72 out of 832 reviews" "
Rating 4 - Poor. 25 out of 832 reviews" "
Rating 2 - Terrible. 20 out of 832 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, comfy bed
Stayed 1 night in Apr 2024

10/10 Excellent

Sara S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff, and great breakfast.
Stayed 1 night in Apr 2024

8/10 Good

Abdelaziz

Stayed 1 night in Mar 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean, easy parking, good breakfast. I didn't use the pool but the gym was well maintained. I would stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kelly

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great Very clean
Stayed 3 nights in Feb 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good quiet place to stay.
Stayed 1 night in Feb 2024

8/10 Good

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was great. My only “complaints” are that there was no table next to the bed to put my phone and water bottle on, there no alarm clock and n the room, there was no phone in the room which I thought was a little bit of a security concern and the door was smaller than the opening so it closed and locked but let in a lot of light from the hallway.
Stayed 1 night in Feb 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its clean and quiet
Stayed 1 night in Feb 2024

2/10 Terrible

Olga

Stayed 2 nights in Feb 2024

10/10 Excellent

ana

Stayed 1 night in Jan 2024

10/10 Excellent

John

Stayed 1 night in Jan 2024

10/10 Excellent

Sergey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable get stay
Stayed 1 night in Dec 2023

10/10 Excellent

Kristen

Stayed 1 night in Dec 2023

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 13, 2023
Dear Marcella,Thank you for giving us a great review. We wish you and your family Happy Holidays !!!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Breakfast with a variety of items is included. Comfortable room.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 13, 2023
Dear Amy,Thank you so much for a great review and we look forward to seeing you in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms and all other areas of hotel newly renovated. Very clean, quiet, and updated. There is still some construction going on m-f. We were there over a weekend, so that did not impact us. We stayed on the side of building away from I-95.
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us. I will be sure to share the survey results with my team, so they can see how their efforts do not go unnoticed.

4/10 Poor

Lewis

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Tried to overcharge by over $100 bugs in my room had to change 3 times breakfast and coffee cold
Stayed 2 nights in Nov 2023
Response from Management on Nov 10, 2023
Dear LewisThanks for your stay at our hotel. We are sorry to hear you did not feel value for price paid and was not as per your expectations. We have seriously taken note of all the points as mentioned in your review and will take the necessary steps to improve staying experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Thank you for sharing your feedback with us.

6/10 Okay

Siu Lau

Liked: Cleanliness, staff & service, property conditions & facilities
we requested a quiet room, but ended up in a room with big noise from the highway tracfic
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Thank you very much for the 3-star rating. The New Jersey Turnpike is certainly a gift and curse, but overall being so close has some great benefits. We here at the Hampton Inn hope you have a great week and continue to stay safe!. We here hope you have a wonderful week!Kind Regards

10/10 Excellent

Ganapathi

Stayed 3 nights in Sep 2023
Response from Manager on Nov 15, 2023
Thank you so much for the 5 star rating! We are thrilled your enjoyed your stay with us We hope to see you again next year. We here at the Hampton Inn hope you have a wonderful week!

8/10 Good

Ganapathi

Traveled with partner
Liked: Cleanliness, staff & service
The location near the TURNPIKE & RT 33 WAS CONVENIENT. BUT, THE BATH ROOM - PRESSURE IN THE SHOWER WAS AWE FULLUY POOR & THE COMPLAINTS TO THE FRONT DESK WAS NEVER ATTENDED TOO!
Stayed 2 nights in Sep 2023
Response from Management on Oct 14, 2023
Dear Ganpathi,We are so sorry that you felt your compliant was not addressed as we did try to address it. Please feel free to give us a call so we can discuss it.

8/10 Good

Rash

Stayed 1 night in Jul 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
We would stay there again
Stayed 1 night in Jun 2023
Response from Management on Jul 6, 2023
Dear Diane,Thank you for giving us a great review and we are so delighted that you loved your stay with us.

6/10 Okay

Janis

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hallway just off the front desk all the way to the elevator was under construction. There was no floor, just a very uneven, rough concrete, and there was a bad smell along there and in the elevator. The luggage carts, only 2, were in poor condition. Overall, too expensive considering everything.
Stayed 1 night in Jun 2023
Response from Management on Jul 6, 2023
Dear Janis,We are so sorry that you did not enjoy your stay with us. Our public space is under renovations and we love for you to come back and see the mazing renovations we have done.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel for the price. The room was renovated. They were updating the first floor. The pool was safe though I was a lil paranoid about other posts. There was hot bfast and a waffle makers.
Stayed 1 night in Jun 2023
Response from Management on Jul 6, 2023
Dear Jacqueline,We are so glad that you enjoyed your stay with us. We look forward to having your stay with us in the near future.

6/10 Okay

Jaye

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Under construction!
It was under construction- no warning about this in booking info. Very noisy. Ice maker didn’t work.
Stayed 1 night in Jun 2023
Response from Management on Jun 13, 2023
Dear Jay,We are so sorry that you did not stay with us. We try our hardest to ensure that guest has an enjoyable stay with us. We try our best to make sure that the noise between 10a- 5pm Monday- Friday Only. We can not wait for you to come back to see all the amazing wok completed at the property,

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Management on Jun 13, 2023
Dear Katherine,Thank you so much for staying with us and we are so glad that you enjoyed your stay with us.

10/10 Excellent

Gerard

Stayed 1 night in May 2023
Response from Management on Jun 13, 2023
Dear Gerard,Thank you for giving us 5 out 5 and we are so happy that you enjoyed your stay with us.

8/10 Good

Myron, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hampton Inn East Windsor on May 10, 2023
Dear Myron,Thank you very much for the 4-star rating! We appreciate your very high rating and love that you enjoyed everything we have to offer. We hope next time you are in the area you will think of us.Sincerely,

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hampton Inn East Windsor on May 10, 2023
Dear Becky,Thank you very much for the 5-star rating! We appreciate your very high rating and love that you enjoyed everything we have to offer. We hope next time you are in the area you will think of us.Sincerely,

10/10 Excellent

Tom

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from checkin staff!
Stayed 1 night in Apr 2023
Response from Management on Apr 12, 2023
Thank you very much for the 5-star rating!! We treasure and admire your review and we hope next time you are in East Windsor, you keep us in mind. We here hope you have a wonderful week!Kind Regards,

8/10 Good

ARTHUR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on Apr 2, 2023
Dear ARTHUR,Thank you very much for the 4-star rating! We admire and hope the next time you are in town you will think of us. We hope you have a wonderful week!Kind Regard,

8/10 Good

Christena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff
Stayed 1 night in Feb 2023
Response from Management on Feb 7, 2023
Dear Christena ;Thank you for give us a great review and we are so happy that you enjoyed your stay with us.

2/10 Terrible

Eric

Traveled with pets
Disliked: Amenities
$75 PER PET IS NOT PET FRIENDLY.
Stayed 1 night in Jan 2023
Response from Management on Jan 24, 2023
Dear Eric;We do apologize for the charge of Pet fee, but it is to for deep cleaning of the room.- We remove all bedding, including bedspreads, etc and have them cleaned.-We shampoo the carpets to remove any pet dander that might be a cause for allergic reaction in others.

6/10 Okay

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No receipt and overcharges on payment after trip, no one answers the phone even midday/midweek. Hotel is not in busy area where it’s always busy; have to keep calling to find out what these charges are.
Response from Management on Jan 24, 2023
Dear Glenda;We do apologize for this experience , please call the hotel and ask to speak to a manager.

10/10 Excellent

William

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful and nice
Response from Management on Jan 10, 2023
Dear William;Thank you for give us a great review and we are so happy that you enjoyed your stay with us.

6/10 Okay

WENDOVER

Stayed 1 night in Dec 2022

8/10 Good

Uthra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was great.
Response from Management on Dec 27, 2022
Dear Ulthra;Thank you for giving us 4 out of 5. We are so happy that you enjoyed your stay with us.

8/10 Good

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks recently updated, very nice and clean. Front desk person was very pleasant and I was checked in quickly with no issues. Room was nice. Bed was firm but pillows and bedding was nice. Only issue was housekeeping shouting right by my door starting at 8am when we had hoped to sleep in as we got in late from an event. It was excessive amount of yelling to do where people sleep.
Response from Management on Dec 20, 2022
Dear Ruth;We do apologize for the housekeeping making noise and we will definitely address it.We hope you enjoyed your stay with us !!!

8/10 Good

Kristin

Stayed 1 night in Dec 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the weekend, would stay again
Stayed 2 nights in Dec 2022
Response from Management on Dec 20, 2022
Dear James;Thank you for giving us a great review and we are so happy that you enjoyed your stay !!

10/10 Excellent

jay

Stayed 1 night in Nov 2022

8/10 Good

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Nov 2022
Response from Management on Dec 9, 2022
Dear Dear Derek;Thank you very much for the 4 out of 5 rating! We appreciate your very high rating and love that you enjoyed everything we have to offer. We hope next time you are in the area you will think of us.

10/10 Excellent

Mary E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay...
The facility was updated, clean and easy to get to. Staff were friendly and very helpful. Love Hampton Inns!
Stayed 1 night in Oct 2022
Response from Management on Nov 5, 2022
Hello Mary,Thank you for giving a great score and we are so glad that you enjoyed your stay with us.Have a great weekend !!

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Management on Nov 5, 2022
Dear Margaret;Than for giving us a 10 out of 10. I will defiantly share the score with my staff and I am sure they will be delighted.Have an awesome weekend !!

10/10 Excellent

richard

Stayed 1 night in Sep 2022
Response from Management on Oct 8, 2022
Dear Richard,Thank you for giving us a great review and we are so glad that you enjoyed your stay with us. I cannot a wait to share your review with the team !!!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service
Good
The stay was nice, quiet and clean.
Stayed 1 night in Aug 2022
Response from Management on Sep 14, 2022
Dear Rachel;Thank you so much for your review and we are glad that you enjoyed your stay with us.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very clean, easy to get to and convenient. Road noise is a bit of an issue since some rooms are only about 100 feet from one of the country's busiest interstates (I95). I always bring ear plugs, so it was no issue for me; but it is worth letting people know about. Otherwise, a good place to stay. I would stay again.
Stayed 4 nights in Jul 2022
Response from Hampton Inn Management team on Aug 16, 2022
We are beyond happy to see the great review you gave us, and are ecstatic you enjoyed your stay at the Hampton Inn of East Windsor! The New Jersey Turnpike is certainly a gift and curse, but overall being so close has some great benefits. We hope to see you soon!

2/10 Terrible

Alexandre

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Expidia deceived me. I didn't get to this hotel. When I booked the hotel, I accidentally entered the wrong date. I immediately wrote to you with a request to change the date. You said: No problem. Let's do it now. And they did nothing. I called the hotel and they said you didn't even contact them. Therefore, I ask you to return my money in the amount of $ 191 Otherwise, I will refuse your services after 15 years.
Stayed 1 night in May 2022