Ratings based on 287 Verified Reviews

4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati OH

Good hotel close to Interstate

Posted Jan 16, 2018
Pros: see above
Cons: n/a
Location: see above
We got in later than we planned - the room was ready and more than adequate for our single night while travelling. Pool was nice and warm (while it was quite cold outside) and breakfast was very good. And it didn't cost a fortune like some of the other motels were charging. Plenty of good dinner choices just minutes away - you could even walk there if the weather was nice. Since we had snow and ice we decided to drive to Chili's which was just down the street.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2018
It was great. Exactly what we needed before we got the slopes.
Comment from Hotel Management
Jan 10, 2018 by Doreen Koen, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience at our hotel. Sincerely, Doreen Koen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Posted Jan 1, 2018
Pros: Everything except the breakfast
Cons: Only the breakfast
Everything about our room was absolutely great and the staff were very eager to make our stay pleasant. The only drawback about our stay was the breakfast. It really left a lot to be desired. We think the scrambled eggs came out of a package and the sausages were way overcooked.
Comment from Hotel Management
Jan 3, 2018 by Doreen Koen, Hotel Management
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our breakfast didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. Sincerely, Doreen Koen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017
Great hotel close to skiing for the price will stay again
Comment from Hotel Management
Jan 5, 2018 by Doreen Koen, Hotel Management
Thank you for your positive comments and I am pleased that you had a good stay. We value every comment and strive to meet the needs of our guests. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Doreen Koen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2017
Cons: hot tub not working
Nice buffet breakfast and warm pool. Clean room and nice firm mattresses.
Comment from Hotel Management
Dec 29, 2017 by Doreen Koen, Hotel Management
Thank you for your kind comments about your recent stay with us. At The Sleep Inn & Suites, we pride ourselves on our quality service and comfortable accommodations. We are so glad that you enjoyed your spacious room, friendly and helpful staff, breakfast variety, and pool area. It is such a compliment to be part of your wonderful stay. Thank you for choosing and recommending our hotel, and we can't wait to see you again soon! Sincerely, Doreen Koen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Nice hotel

Posted Dec 10, 2017
Nice hotel; staff friendly; breakfast could be improved upon.
Comment from Hotel Management
Dec 11, 2017 by Doreen Koen, Hotel Management
Thank you so much for sharing your comments about our hotel. We value your feedback and we were so happy to hear you enjoyed your stay with us! I have taken note of your comments regarding breakfast and we will do our best to make improvements needed. Sincerely, Doreen Koen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Princeton WV

Posted Dec 9, 2017
It was at a great location next to a gas station and my favorite coffee place. The bed was very comfortable. It was a nice place to stay the evening.
Comment from Hotel Management
Dec 11, 2017 by Doreen Koen, Hotel Management
Thank you for your kind words of praise about our hotel. It is always great to hear from guests that have had a wonderful stay! Your opinion is valued greatly as a Choice Hotel guest and we appreciate your continued loyalty to Choice Brand Hotels. If you're traveling to our area again soon, don't hesitate to call on us for your accommodation needs! Sincerely, Doreen Koen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2017
Just a nice, clean, simple, reasonably priced hotel.
Comment from Hotel Management
Dec 1, 2017 by Doreen Koen, Hotel Management
Thank you for commenting on your recent stay at our hotel. We appreciate all feedback, and we take very seriously your observations. We pride ourselves in providing our guests with clean guestrooms, a good breakfast, and professional service from our friendly staff. Feel assured that your comments have been shared with staff and have been thoroughly evaluated. Sincerely, Doreen Koen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from OHIO

Great place for a weary traveler

Posted Nov 27, 2017
Pros: Good location, quiet, clean, and comfortable. Priced right.
Location: LOTS OF GOOD PLACES TO EAT AND SHOP
Good location, quiet, clean, and comfortable. Priced right.
Comment from Hotel Management
Dec 1, 2017 by Doreen Koen, Hotel Management
Thank you for your review about our hotel. I am glad we were able to provide good customer relations through our wonderful staff. The location of the hotel is indeed a great location as it is situated right of the I-77 exit and is in an area of many restaurants. I hope you will consider staying with us again the next time you travel through the Princeton, WV area. Sincerely, Doreen Koen General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from steubenvilleohio

Posted Nov 24, 2017
My room was the last one down the hall and they keyless card entry front desk gave me didn't work twice. It was 2am and I was exhausted and just wanted in my room.
Comment from Hotel Management
Dec 1, 2017 by Doreen Koen, Hotel Management
Thank you for informing me of the issues you encountered during your stay. I sincerely apologize that you did not get the service you deserve. We strive to give all of our guests a clean and comfortable stay with friendly service and I am very disappointed that we were not able to make that happen for you. I hope that you will give us another opportunity to serve you in the future. Sincerely, Doreen Koen General Manager