Ratings based on 582 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis

Noticed a change.

Posted Feb 20, 2018
We love the location and convenience of this hotel to the ski hill however, some changes in accommodations are noticed. Breakfast staff did not meet the expectations with hot food service. Hot and cold eggs, milk, hot chocolate and pastries were scares or none existent. Caribou coffee urns were presented but it was “Best Western” coffee packets, not Caribou Coffee served! We had to ask for pool towels each time we use the pool. There used to be a shuttle available to and from the ski hill but that was discontinued. Over all, not the accommodations that we enjoyed in the past.
4 out of 5
by A verified traveler

Posted Jan 4, 2018 on Hotels
Comment from Hotel Management
Jan 9, 2018 by Deanna Gregorich, GM, Hotel Management
Thank you for taking the time to review the Best Western Plus Spirit Mountain Duluth. I hope you will visit us again.
4 out of 5
by Thomas

Posted Dec 22, 2017 on Hotels
Comment from Hotel Management
Dec 28, 2017 by Deanna, Hotel Management
Thank you for taking the time rate the Best Western Plus Spirit Mountain Duluth. I hope you will visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Posted Dec 4, 2017
Pros: Staff were Great. Very pleasant and accomodating
Cons: Breakfast Room in the morning had really long lines. It wasn't a smooth flow. People had to wait for food to get done etc.
Location: Bentlyville
Check in procedure was smooth. Front Desk staff were friendly and helpful. We had a pleasant experience. Lots of activities nearby.
Comment from Hotel Management
Dec 6, 2017 by Deanna Gregorich, Hotel Management
Dear Lisa, Thank you for taking the time to share your thoughts about the Best Western Plus Spirit Mountain Duluth. I am thrilled to hear you enjoyed your stay. I hope you are able to visit us again when your travels bring you back to the area.
5 out of 5
by Joy

Posted Dec 3, 2017 on Hotels
Comment from Hotel Management
Dec 6, 2017 by Deanna, Hotel Management
Dear Joy, Thank you for rating the Best Western Plus Spirit Mountain Duluth. I hope you are able to visit us again!
2 out of 5
by A verified traveler from coon rapids mn

Not as big as pictures look or as nice

Posted Dec 3, 2017 on Orbitz
Not worth almost 180$ a night no view and in a gas station parking lot.
Comment from Hotel Management
Dec 6, 2017 by Deanna Gregorich, Hotel Management
Dear Jenna, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Laporte, MN

Great location, great room, friendly staff

Posted Nov 20, 2017
Wonderful experience wish we could have stayed longer.
Comment from Hotel Management
Dec 1, 2017 by Deanna Gregorich, GM, Hotel Management
Thank you for commenting on the Best Western Plus Spirit Mountain Duluth. I am thrilled to hear you enjoyed your stay. I hope you will visit us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
Great hotel for a weekend getwawy! Will be staying here again soon.
Comment from Hotel Management
Dec 1, 2017 by Deanna Gregorich, GM, Hotel Management
Thank you for commenting on the Best Western Plus Spirit Mountain Duluth. I am thrilled to hear you enjoyed your stay. I hope you will visit us again!
3 out of 5
by A verified traveler

Just okay

Posted Nov 15, 2017 on Hotels
Good customer service. Pillows uncomfortable. Would recommend bringing pillows from home. Loud noises from cars/airplanes outside both during the day and at night. Free breakfast. Not a far drive from downtown duluth.
Comment from Hotel Management
Dec 1, 2017 by Deanna, Hotel Management
Thank you for taking the time to share your thoughts. By telling us what you liked and how we can improve, you are helping us provide superior customer service to our future guests. I hope you will visit us again when your travels bring you back to the Duluth area. Sincerely, Deanna Gregorich, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for our stay!

Posted Oct 28, 2017
This was perfect for our stay. About a 10-15 minute drive from downtown but we were driving all over, so it fit our needs fine. Clean, friendly, quiet, nice place.
Comment from Hotel Management
Oct 30, 2017 by Deanna Gregorich, Hotel Management
I am thrilled to hear you enjoyed your stay at the Best Western Plus Spirit Mountain Duluth. I hope you are able to visit us again when your travels bring you back to the Duluth area. Sincerely, Deanna Gregorich, GM