Property entrance

Reviews of Hilton Providence

3.5 out of 5
Hilton Providence
21 Atwells Ave, Providence, RI

Reviews

7.4

Good

Rating 10 - Excellent. 338 out of 1000 reviews" "
Rating 8 - Good. 281 out of 1000 reviews" "
Rating 6 - Okay. 165 out of 1000 reviews" "
Rating 4 - Poor. 125 out of 1000 reviews" "
Rating 2 - Terrible. 91 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Paulina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from Hilton Providence on Apr 9, 2024
Thank You for the positive feedback Paulina. We appreciate your review.

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities
My room smelled musty and as if it had been smoked in for many years.
Stayed 1 night in Mar 2024
Response from Hilton Providence on Mar 25, 2024
Thank you for sharing your feedback Ryan. We apologize that you had a less than perfect experience. We will share your comments with the team so that we can improve for future guests.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Mar 2024
Response from Hilton Providence on Mar 25, 2024
Great feedback Elizabeth. We appreciate your feedback and we are pleased to hear you enjoyed the hotel and its team. We look forward to welcoming you back.

4/10 Poor

Asiah

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Hilton Providence on Mar 22, 2024
Thank you for your feedback Asiah. We are disappointed that the hotel did not meet your expectations. We would love to hear more about your experience so that we can make adjustments that will better serve the needs of our guests. Please feel free to contact the hotel directly.

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel convenient, clean and everyone working there was professional. Thank you!
Stayed 1 night in Mar 2024
Response from Hilton Providence on Mar 14, 2024
We appreciate your feedback Cynthia. Thank you for sharing it with us. We hope to see you again soon.

8/10 Good

Donald Lyall

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hilton Providence on Mar 13, 2024
Thank you for your feedback Donald. We appreciate your business and are pleased to hear you had a great stay.

8/10 Good

Daniel

Stayed 1 night in Mar 2024
Response from Hilton Providence on Apr 1, 2024
Thank you for the positive feedback Daniel. We appreciate the review and hope to have another opportunity to welcome you back in the future.

6/10 Okay

steven

Traveled with family
Liked: Staff & service
Close to arena and federal hill. Parking not very good.
Stayed 1 night in Mar 2024
Response from Hilton Providence on Mar 11, 2024
Thank you for your feedback Steven. We hope that you enjoyed your stay overall despite the challenge you encountered with parking.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Providence on Mar 8, 2024
We appreciate your feedback Emily. Thank you for sharing your experience with us!

6/10 Okay

ALLISON

Liked: Cleanliness, property conditions & facilities
The parking situation was really bad. We had to drive around the entire city to find a space because all parking at the hotel and general vicinity was full even though parking is advertised as part of the hotel amenities.
Stayed 1 night in Feb 2024
Response from Hilton Providence on Feb 28, 2024
Thank you for your comments regarding a recent stay. We appreciate your feedback and are sorry to hear that you encountered a challenge with parking.

4/10 Poor

Allison

Traveled with partner
The room was just ok. The breakfast the next day was horrible. Ran out of food, never came around to ask if we wanted anything. Had to hunt people down to get anything, including the bill!
Stayed 1 night in Feb 2024
Response from Hilton Providence on Feb 26, 2024
We're sorry to hear that we fell short of your expectations Allison. We will share the comments with the team and hope to see you again in the future.

4/10 Poor

Greg

Traveled with family
Disliked: Cleanliness
Great Location! Elevator service is sketchy. A little concerning. Front desk staff was great. Suprisngly found a dirty sock in the bed. The air quality needs work. Our rooms were stuffy and had a wet concrete smell. Not sure why. Probability of going back is slim. Hope this helps.
Stayed 1 night in Feb 2024
Response from Hilton Providence on Feb 26, 2024
Sorry to have disappointed you Greg. We appreciate your feedback and will work to make the necessary adjustments for potential visits in the future.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Italian restaurants
Stayed 1 night in Feb 2024
Response from Hilton Providence on Feb 23, 2024
We appreciate the 5 star review Shawn! Thank you for sharing with the team.

8/10 Good

Nora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was in excellent condition. The bathroom was clean but the bar of soap was opened and used and only 1 bar for 2 people.
Stayed 1 night in Feb 2024
Response from Hilton Providence on Feb 19, 2024
Thank you for sharing your feedback Nora. We appreciate your review and are happy to hear that overall you had a great experience.

8/10 Good

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from housekeeping to maintenance were very helpful and welcoming
Stayed 3 nights in Feb 2024
Response from Hilton Providence on Feb 14, 2024
Great feedback Cory. Thank you for sharing.

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good times
Stayed 1 night in Feb 2024
Response from Hilton Providence on Feb 8, 2024
Great feedback Emily! Thank you for sharing.

8/10 Good

bonnie mcneely

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hilton Providence on Feb 8, 2024
Thank you for your feedback. We appreciate the review!

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Rhode Island Comic Con!
Response from Hilton Providence on Feb 8, 2024
Great review Sophie! Thanks for sharing.

6/10 Okay

Elodia, Stamford

Stayed 1 night in Jan 2024
Response from Hilton Providence on Mar 20, 2024
Thank you for your feedback. We appreciate your review and hope to have another opportunity in the future.

4/10 Poor

Courtney

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not impressed with this hotel. First they gave us keys to a room that hadn’t been cleaned yet. They were able to accommodate us right away but it was a nuisance bringing our things up to a room and have to go back down to check in again. Then we paid for a parking spot in the garage which I had thought guaranteed us a spot. We went out for the evening and when we returned the garage was full and we were on our own to find overnight parking in the area. If I had known that I probably wouldn’t have moved my car. With all the other options in the area I will not stay here again.
Stayed 1 night in Dec 2023
Response from Hilton Providence on Feb 8, 2024
We're so sorry to hear you had a less than perfect experience Courtney. Please accept our sincere apologies for failing to meet your expectations.

4/10 Poor

Brianna

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hilton Providence on Feb 8, 2024
Thank you for sharing your feedback Brianna. We are sorry to hear that we fell short of your expectations during a recent stay.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Solid hotel
Stayed 2 nights in Oct 2023
Response from Hilton Providence on Feb 8, 2024
Great review Donna. Thank you for sharing.

6/10 Okay

jorge

Traveled with group, Traveled with partner
The room have a very strong smoke smell
Stayed 1 night in Jan 2024
Response from Hilton Providence on Feb 8, 2024
We apologize for the strong smoke smell Jorge. Thank you for taking the time to share with us.

4/10 Poor

Breanna

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The sheets and blankets were actually disgusting. It looked like black mold or mildew was all over the underneaths
Stayed 1 night in Jan 2024
Response from Hilton Providence on Feb 8, 2024
We are so sorry to hear that you had a negative experience. We appreciate the review and will work on improving our services moving forward.

10/10 Excellent

David M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 1 night in Dec 2023
Response from Hilton Providence on Feb 8, 2024
Wonderful review David. We appreciate your feedback.

6/10 Okay

Lisandra

Liked: Staff & service, property conditions & facilities, room comfort
Hilton was not hiltoning
The Hilton was not Hiltoning. No fridge in the room. No micron the room. Parking fee to park in an unsafe/hazardous lot. The entrance and exit was the same one gate. $30 to park the car yourself. Small spaces and the driving was single lane. Bed and room was comfortable with an extra large bed. Easy to find and conveniently located.
Stayed 1 night in Dec 2023
Response from Hilton Providence on Feb 8, 2024
Please accept our apologies for the issues you encountered. We appreciate your review and will work to improve.

10/10 Excellent

Mayelin

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hilton Providence on Feb 8, 2024
Perfect review. We are so happy to hear you had a great stay Mayelin.

8/10 Good

Elizabeth

Stayed 1 night in Dec 2023
Response from Hilton Providence on Feb 8, 2024
Thank you for the positive feedback Elizabeth, we look forward ot welcoming you back again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Hilton Providence on Feb 8, 2024
Thank you for the great review David. We appreciate your business and hope to see you again soon.

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hilton Providence on Feb 8, 2024
Thank you for the positive feedback Jill. Hope to see you again soon.

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilton Providence on Feb 8, 2024
Perfect review! We appreciate the positive feedback Danielle.

10/10 Excellent

Imani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hilton Providence on Feb 8, 2024
Great feedback Imani. We appreciate your review.

10/10 Excellent

Marina

Stayed 1 night in Dec 2023
Response from Hilton Providence on Feb 8, 2024
Thank you for the positive feedback Marina. We appreciate you taking the time to share your experience.

4/10 Poor

Olivia

Disliked: Cleanliness, property conditions & facilities
This Hilton needs a renovation
I thought most Hilton's are clean and ready to go. Our room had dents in the walls and it was not clean. I could also hear my neighbor sneezing at night. So it was did not feel that private. Also the garage was falling apart.
Stayed 1 night in Dec 2023

8/10 Good

Cara

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Providence on Feb 8, 2024
Great feedback Cara. We are happy to see that you had a positive experience with us.

4/10 Poor

Chelsea

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Your paying for the name. THATS IT!
Our first time staying at Hilton but i was higher disappointed. No complimentary breakfast, no microwave or fridge in the room. Parking is not free. Popcorn ceiling and some mold in upper corners of the bathroom. Just disappointed 😞 and will never book with Hilton. I have stayed in better hotels with better amenities. I asked for a warm Blanket for my grandmother and was told the blanket on the bed is sufficient. Sad experience!
Stayed 1 night in Dec 2023

8/10 Good

Shantyana

Stayed 3 nights in Nov 2023
Response from Hilton Providence on Feb 8, 2024
Thank you for the positive feedback Shantyana. We hope to see you again soon.

8/10 Good

Walretta O. Jones

Stayed 1 night in Nov 2023
Response from Hilton Providence on Feb 8, 2024
Thank you for the feedback Walretta. We appreciate the review.

10/10 Excellent

Susan

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Eddy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Front desk staff was very friendly and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
Very polite staff, clean rooms, good restaurant. Great place to stay while in town for a convention.
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the Amica Mutual Pavilion and the Convention Center. Clean, quiet and convenient.
Stayed 2 nights in Nov 2023

10/10 Excellent

Deemendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff
Stayed 2 nights in Oct 2023

8/10 Good

Devonte

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Rooms were a little dated and the conditions was a little rundown. But staff was very friendly. Property was clean.
Stayed 1 night in Oct 2023

8/10 Good

George, GREENFIELD

Traveled with partner
Liked: Staff & service
Location of this hotel was great for downtown venues. Staff was very nice and room clean. No surprises which I like. Although you pay, parking at hotel was nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a great location to enjoy all the beauty and fun of downtown Providence
Stayed 1 night in Oct 2023

8/10 Good

Keysha

Stayed 3 nights in Oct 2023

2/10 Terrible

kelly

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
So many other options
Worn down room, mess up with reservation with Hotel.com Broken toilet, The list goes on.
Stayed 3 nights in Oct 2023

4/10 Poor

Sean

They sold all the onsite parking which is usually plentiful to use for an area event leaving us and many others in need of parking stranded.
Stayed 1 night in Oct 2023

8/10 Good

Angela

Stayed 2 nights in Oct 2023