Ratings based on 1,763 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Minnesota

Horror Story

Posted May 22, 2017
Pros: Nice Rooms
Cons: Hiring a staff that actually cares about the safety and wellbeing of their clients.
Instead of a glowing review about a hotel doing everything they could to do to try and make right a terrible situation, it's a review of a hotel staff's incompetence and lack of empathy. On May 12 we checked into the NYLO Hotel Warwick for a 3 night stay. Saturday morning we walked across the street to the NYLO parking lot to find all 4 wheels of our car missing and sitting on 2 rocks. We ran back into the hotel quite upset to hear from the hotel staff, "We were wondering who's car that was". "We saw it when we came in this morning" When we asked why they didn't notify us they said. "We didn't know who it belonged to. You didn't fill out the vehicle info sheet when you checked in." Well, we didn't fill out the vehicle info sheet because we were not given a vehicle info sheet to fill out. It would have been quite easy to figure out who the car belonged to because of the Minnesota licence plates. Especially since there were only about 10 cars in the lot. It also never occurred to the staff to call the police when they discovered a car in their lot with no wheels, so it was at least 3 hours after the staff discovered the car before WE called the police. Because this happened on a weekend it would be the following Wednesday before we could get new wheels installed. When I asked the NYLO manager if she could help us out for the extra days she said there was nothing she could do. Not even a discount. Her response, "I have to make money for this hotel" Unbelievable....
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Western Mass

Modern, industrial design

Posted May 15, 2017
Pros: Location, comfortable, good quality bed, architectural design and material selection.
Cons: Window access is awkward.
My wife and I stayed at NYLO for two nights on a short sightseeing trip. We chose it because of it original design and easy access to major roads and central location to visit Newport, Providence and several State Parks. Rooms are functional and quiet, but not big. Parking is plentiful, but located across the street (very little traffic). We only had one breakfast there - it was very good, and after checking the menu, dinner should be good too.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Eclectic modern hotel in the heart of Warwick

Posted May 3, 2017
Pros: The location is great, the staff is helpful and attentive. Be sure to ask for a room facing the water.
Cons: An in-room mini fridge would have been the only addition I could make
Location: Minutes from everything. Shopping mall across the street and just a short drive to downtown Providence. Be sure to check out Fire Water!
Modern rendition of an old factory of the past. A great central location just minutes from TF Green airport and very close to shopping, restaurants and just about every amenity you need.
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Industrial chique

Posted Apr 24, 2017
Pros: Excellent staff, great shower
Cons: Sound insulation to noises from hall out
A little noisy and a little cramped and our room was a little dark, but very clean, great shower, excellent staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Boutique Hotel

Posted Apr 21, 2017
Pros: Modern, well kept, and quiet.
Location: Mall and Food across the way.
Stayed here once when they first opened and liked it so much I booked for this trip
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Beautiful modern hotel!

Posted Apr 12, 2017
This hotel is amazing! I love the industrial feel and look from the inside out. The rooms are comfortable, the bed is like floating on air, the rain head shower is relaxing..overall I would highly recommend to anyone looking for a unique place to stay. Plus the staff is incredible!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Amazing artistic vibes.

Posted Apr 9, 2017
AMAZING. I just wish there was a bathtub in our room, beside that the hotel is just beyond AMAZING. The decor is EVERYTHING, from the second you walk in. Definitely coming back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2017
Really cool loft style hotel rooms. Conveniently located 4 minutes from the highway and only 15 min for providence.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2017
Great welcome when I walked into main lobby tired from travels. Bar staff and chef were great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmomd, VA

Modern design, close to the river.

Posted Mar 24, 2017
Fantastic find. Will stay again. Appears to be a new property. Bed was very, very comfortable.