Exterior

Reviews of Omni Providence Hotel

4 out of 5
Omni Providence Hotel
1 W Exchange St, Providence, RI

Reviews

8.6

Excellent

Rating 10 - Excellent. 1196 out of 2104 reviews" "
Rating 8 - Good. 474 out of 2104 reviews" "
Rating 6 - Okay. 206 out of 2104 reviews" "
Rating 4 - Poor. 132 out of 2104 reviews" "
Rating 2 - Terrible. 96 out of 2104 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Brian J

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms were very clean. The walls seem very thin with every noise being easily heard. Being put in a room near the elevators did not help.
Stayed 3 nights in Mar 2024

8/10 Good

Steve, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay. There are great dining options a few blocks away.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael, New York City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent experience
Stayed 1 night in Mar 2024

8/10 Good

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I prefer staying at the Hampton Inn. Free breakfast and wi-fi.
Stayed 1 night in Mar 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Anne, Livonia

Liked: Cleanliness, staff & service, property conditions & facilities
Could stand to have some modernizing in the rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was short but loved the room and spacious bathroom. Plus have good dining options on side is always a huge bonus
Stayed 1 night in Feb 2024

8/10 Good

Brenda, Colorado Springs

Business traveler
Liked: Cleanliness, staff & service, amenities
The property lobby and walk to the convention center was great. I was in the East tower and the rooms were not as good as the West tower.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing staff, great location
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Stayed 1 night in Mar 2024

8/10 Good

Donna, Stony Brook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little too chaotic.. conventions in the lobby etc
Stayed 1 night in Feb 2024

8/10 Good

Silvia

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
Pros: beautiful hotel, extremely accommodating and nice staff, comfortable beds, spacious rooms. Cons: breeze way between mall and hotel very dirty, felt unsafe, limited dining options and those available had a two hour wait, no microwave in room, bathroom tub had hair in drain, and pool was not available.
Stayed 1 night in Mar 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
I really love this hotel and the views of the city. I love that Starbucks is downstairs for my morning coffee. My only complaint is that getting in from the parking garage to the hotel lobby with luggage is very difficult because you have to go up stairs and there is no automatic door to help. Trying to fight with the doors, the stairs and the luggage is often very difficult.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an absolute great deal for NYE
Stayed 1 night in Dec 2023

10/10 Excellent

Alaa

Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Stayed 2 nights in Feb 2024

8/10 Good

Kim

Stayed 1 night in Feb 2024

10/10 Excellent

Megan

Stayed 1 night in Feb 2024

10/10 Excellent

ahmad

Traveled with family
Liked: Property conditions & facilities
Nice location
Stayed 2 nights in Feb 2024

10/10 Excellent

TONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Erica

Stayed 1 night in Feb 2024

10/10 Excellent

Sonja

Stayed 1 night in Feb 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Stayed 1 night in Feb 2024

10/10 Excellent

Braynel

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Feb 2024

8/10 Good

Kendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out. Convenient access to convention center and mall.
Stayed 1 night in Feb 2024

10/10 Excellent

Leah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great
Stayed 1 night in Feb 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to downtown
Stayed 1 night in Feb 2024

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel. Great staff. Wish the pool was still working
Stayed 1 night in Feb 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024

10/10 Excellent

Georgia

Traveled with family
Extremely convenient for the JWU Meet & Greet; freeway close for access; Front Desk, upon checking in, we’re able to accommodate us with a room that could fit a roll-away bed.
Stayed 3 nights in Feb 2024

6/10 Okay

ANITA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great foodie downtown restaurants
Stayed 1 night in Feb 2024

8/10 Good

Alyssa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kathleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything about this hotel was great clean and quiet even though they were hosting hundreds of young girls of a Cheerleading competition in the Convention Center that was conviently next door.
Stayed 1 night in Feb 2024

6/10 Okay

Meredith

Business traveler
Liked: Staff & service
No bottled water in the room. No receptacle in the room to bring ice back from the machine. Room service coffee came with a paper cup and take away plates. The staff I interacted with were great- especially the valets, but not having a place to sit for breakfast and lunch was terrible and if I had realized that, I would have gone elsewhere. I received a message about the pool but not about not having a working restaurant on the premises.
Stayed 3 nights in Feb 2024

10/10 Excellent

Clinton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the convenience and very luxurious
Stayed 1 night in Feb 2024

10/10 Excellent

Debra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Feb 2024

8/10 Good

Samuel

Liked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Sonja

Hotel smelled bad.
Stayed 1 night in Feb 2024

6/10 Okay

Kristine

Traveled with family
Liked: Cleanliness, staff & service
Hotel is attached to mall which has a lot of homeless people. Construction was being done so room was noisy. Parking cost too much. The staff was excellent
Stayed 2 nights in Feb 2024

6/10 Okay

Maria

Stayed 3 nights in Feb 2024

6/10 Okay

Danielle M

Disliked: Staff & service, property conditions & facilities
I was disappointed that internet was not included.
Stayed 1 night in Feb 2024

10/10 Excellent

elaine

Stayed 2 nights in Feb 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marissa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Yasser

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is good but it’s on highway and that night they have construction and it’s so loud Never again in that hotel
Stayed 1 night in Jan 2024
Response from Omni Providence Management on Feb 1, 2024
We apologize that you were impacted by noise in the city during your stay and the inconvenience this caused. This is not a typical experience at our hotel and unfortunately this is nothing the hotel can control. We do hope you would consider staying again in the future!

10/10 Excellent

Ryan

Stayed 3 nights in Jan 2024

6/10 Okay

Angela

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in the West tower which I thought was the newer one. Our tub did not stay plugged for the kids to take a bath, the bath faucet was falling off the wall. When you ran the water in the tub there were black specs
Stayed 3 nights in Jan 2024
Response from Omni Providence Management on Feb 1, 2024
Thank you for staying with us and making us aware of these issues with your room. We will absolutely have these items addressed and do hope you would stay with us again in the future!

10/10 Excellent

Kevin, Plymouth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, location is perfect for walking to venues, and restaurant
Stayed 1 night in Jan 2024
Response from Omni Providence Management on Feb 1, 2024
Thank you for staying with us!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean facility.
Stayed 9 nights in Jan 2024
Response from Omni Providence Management on Feb 1, 2024
Thank you for staying with us!