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Rating 10 - Excellent. 1196 out of 2104 reviews" "
A little too chaotic.. conventions in the lobby etc
Donna
Stayed 1 night in Feb 2024
8/10 Good
Silvia
Traveled with family and small children, Traveled with family
Mar 3, 2024
Liked: Staff & service
Disliked: Amenities
Pros: beautiful hotel, extremely accommodating and nice staff, comfortable beds, spacious rooms.
Cons: breeze way between mall and hotel very dirty, felt unsafe, limited dining options and those available had a two hour wait, no microwave in room, bathroom tub had hair in drain, and pool was not available.
I really love this hotel and the views of the city. I love that Starbucks is downstairs for my morning coffee. My only complaint is that getting in from the parking garage to the hotel lobby with luggage is very difficult because you have to go up stairs and there is no automatic door to help. Trying to fight with the doors, the stairs and the luggage is often very difficult.
Extremely convenient for the JWU Meet & Greet; freeway close for access; Front Desk, upon checking in, we’re able to accommodate us with a room that could fit a roll-away bed.
everything about this hotel was great clean and quiet even though they were hosting hundreds of young girls of a Cheerleading competition in the Convention Center that was conviently next door.
Kathleen
Stayed 1 night in Feb 2024
6/10 Okay
Meredith
Business traveler
Feb 14, 2024
Liked: Staff & service
No bottled water in the room. No receptacle in the room to bring ice back from the machine. Room service coffee came with a paper cup and take away plates.
The staff I interacted with were great- especially the valets, but not having a place to sit for breakfast and lunch was terrible and if I had realized that, I would have gone elsewhere. I received a message about the pool but not about not having a working restaurant on the premises.
Hotel is attached to mall which has a lot of homeless people. Construction was being done so room was noisy. Parking cost too much. The staff was excellent
The hotel is good but it’s on highway and that night they have construction and it’s so loud
Never again in that hotel
Yasser
Stayed 1 night in Jan 2024
Response from Omni Providence Management on Feb 1, 2024
We apologize that you were impacted by noise in the city during your stay and the inconvenience this caused. This is not a typical experience at our hotel and unfortunately this is nothing the hotel can control. We do hope you would consider staying again in the future!
We stayed in the West tower which I thought was the newer one. Our tub did not stay plugged for the kids to take a bath, the bath faucet was falling off the wall. When you ran the water in the tub there were black specs
Angela
Stayed 3 nights in Jan 2024
Response from Omni Providence Management on Feb 1, 2024
Thank you for staying with us and making us aware of these issues with your room. We will absolutely have these items addressed and do hope you would stay with us again in the future!