You don't get what you pay for
Posted Jul 25, 2016
Way too much per night to stay in an old smelly hotel room. They were clean but I think the moldy smell is from the carpets. Chipping paint, no pool, fridge but no microwave in the rooms. Go figure that. The walls look old, the decor is old, the overall feel is just out of date. Our toilet got stopped up & I called at about 6am for someone to come handle it & was told maintenance wasn't in yet but they would send someone from security. 2 1/2 hours later no one came to fix the toilet so I called again. They sent security up with a plunger wrapped in plastic & he handed me the plunger like I was supposed to handle it. I asked him to do it & he did but with no avail. Instead of just moving us to another room, they propped open a room down the hall for us to use. Meanwhile we are sitting in the current room smelling the moldy carpet & now the clogged toilet. I had to ask them to move us. I shouldn't have had to. When they did, the room's sink had the slowest drain. This hotel is just old & needs updating. We had to pay way too much a day just to park in the hotel we were staying at, which is ridiculous. If I'm paying to stay at your hotel, I shouldn't have to pay to park, especially if every other hotel that's better than them offers free parking for their guest. They didn't even offer to validate my parking for the room issues. Then we walked around the corner & saw the Marriott, Hotel Providence, Renaissance, the huge Omni & felt so cheated I left a day early. Sorry I stayed.