Posted Oct 3, 2016
Stayed here every fall for the last 5 years to enjoy the Providence Waterfire. Unfortunately, this last experience was so awful I will NEVER be returning.
Lets start with the good, the staff was friendly.
On to the bad, the room was disgusting, and wasn't cleaned properly. I found a ton of hair in the shower, on the toilet lid, the sink, and something nasty floating in the toilet. The staff offered to move my room, but that doesn't negate the nasty condition of the room I was greeted with.
The room I had was above the restaurant, there was loud banging all night and all day. It was a horrible nights sleep. Called the front desk, they said they would check on it but never followed up. They said it may be the laundry room on the 4th floor, only problem is the hotel doesn't have a fourth floor.
Comment from Hotel Management
Oct 5, 2016 by Allen Front Desk Associate, Hotel Management
Thank you for taking time to review this property. We appologize for any inconvenience you may have endured, we looked into the issues that you have stated in your review and made necessary corrections and hope you reconsider this property on your next visit.