Ratings based on 353 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2017
It was a great experience. Hotel is very clean and staff extremely welcoming.
Comment from Hotel Management
May 22, 2017 by Cristina Lugo , Hotel Management
Dear Guest Thank you so much for the time you took to evaluate us, we really appreciate all the comments from our guests, is very important to us to improve day by day, we are glad that we meet your expectations, you´ll always be welcome in NH Collection Guadalajara Providencia Cristina Lugo Flores//Paola Otañez Macías Guest Relations Hotel NH Collection Guadalajara Providencia
5 out of 5
Recommended
for Business Travelers
by A verified traveler

NH Hotel review

Posted May 12, 2017
Pros: Staff and location..Easy Uber.
Great location. Multiple restaurants and quiet area.
Comment from Hotel Management
May 12, 2017 by Cristina Lugo Guest Relations , Hotel Management
dear guest thank you so much for the time you took to evaluate us, every comment from our guests is very important to us so we can improve day by day, please don´t hesitate in contact us for your next reservations best regards Cristina Lugo Flores Guest Relations Hotel NH Collection Guadalajara Providencia
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Posted May 10, 2017
Pros: Staff very helpful and friendly.
Location: Great location
A variety of restaurants to choose from as well as shops/boutiques. Perfect area to take a stroll.
Comment from Hotel Management
May 11, 2017 by Cristina Lugo , Hotel Management
Dear Esther thank you so much for the time you took to evaluate us, every comment from our guests is very important to improve day by day, you will always be welcome at the Hotel NH Collection Guadalajara Providencia. best regards Cristina Lugo Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Tahoe

Great location

Posted May 9, 2017
Pros: The location and staff. Room was great too.
Location: Great restaurants across the street and right out the front door.
Everyone that works at this hotel is so very nice and welcoming. It is located by quite a few wonderful restaurants. There are also many shops and a cinema in the complex. We took Uber to the central part of Guadalajara a few times and it was only a few dollars. Be sure to get the breakfast package because it was a great way to start the day. Susana, who works at the reception desk, is very helpful and sweet. We will miss her.
Comment from Hotel Management
May 9, 2017 by Cristina Lugo , Hotel Management
Dear Mr. Wayne thank you so much for the time you took to evauate us, every comment from our guests is very important to improve day by day, we are glad we met your expectations, we will tell susi that she´s doing a good job! and you will always be welcome at the hotel NH Collection Guadalajara Providencia, best regards Cristina Lugo Flores Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2017
Immaculate property. Wonderful staff at front desk and concierge (Christina). A few minor problems that were handled professionally and generously.
Comment from Hotel Management
May 6, 2017 by Cristina Lugo Guest Relations , Hotel Management
Dear Guest thank you so much for the time you took to evaluate us, every comment from our guests is very important to improve day by day, we hope to see you back soon and please if you need something special for your next stay just let us know, you will always be welcome to NH Collection Guadalajara Providencia
4 out of 5
by Gloria

Posted Apr 4, 2017 on Hotels
Comment from Hotel Management
Apr 8, 2017
Estimada Gloria, Muchísimas gracias por el tiempo tomado para evaluarnos, cada comentario y evaluación de nuestros huéspedes es muy importante para nosotros poder realizar una mejora continua, esperamos seguir siendo su hotel anfitrión para sus futuras estancias en la bella ciudad de Guadalajara, los esperamos con gusto, cordialmente Cristina Lugo Flores Guest Relations Hotel NH Collection Guadalajara Providencia
5 out of 5
by George F.

Ops on booking

Posted Apr 1, 2017 on Hotels
Hotel.com booking web site messed up. Big time. I called and tried to (did) inform about the confusion. Only to have H correct the error. Only they canceled the wrong reservations. Thank goodness that NH Collection stepped up to the plate and made it right and gave me upgrades on both bookings into a fabulous suite. Totally a 5star hotel. I'll always go back there. Breakfast was included with my stay....it was definitely 5 + stars. The staff was great. No matter what rooms you get. You will be impressed. The restaurants near by were also fabulous. Made me a happy camper. George 3
Comment from Hotel Management
Apr 4, 2017
Dear George, thank you so much for the time you took to evaluate us, we are sorry about the inconvinience with your reservation, but we are glad everything was solved at the end, we are glad that we meet your expectations and we hope to have you back soon, best regards Cristina Lugo Flores Guest Relations Hotel NH Collection Guadalajara Providencia
5 out of 5
Recommended
for Everyone
by A verified traveler from west covina ca

very nice location and friendly staff

Posted Mar 30, 2017
Pros: everything
Location: we had everything with in walking distances restaurants bars pharmacist shopping stores
every employee was wonderful with customers there was a smile in every employee all the time rooms were very clean all the time
Comment from Hotel Management
Apr 4, 2017 by Cristina Lugo , Hotel Management
Dear Ruben, thank you so much for the time you took to evaluate us, every comment from our guests is very important to us so we can improve day by day, we hope to have you back soon best regards Cristina Lugo Flores Guest Relations Hotel NH Collection Guadalajara Providencia
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience

Posted Mar 15, 2017
I only used the room, and everything in it was excellent. I did not use the restaurants or gym or anything else other than the room.
Comment from Hotel Management
Mar 22, 2017 by Cristina Lugo , Hotel Management
Dear Guest thank you so much for the time you took to evaluate us, every comment from our guest is very important to us so we can improve day by day, we hope to see you back soon. have an excellent day best regards Cristina Lugo Flores Guest Relations Hotel NH Collection Guadalajara Providencia
5 out of 5
by Rita

Posted Mar 7, 2017 on Hotels
Comment from Hotel Management
Mar 22, 2017
Buen día, agradecemos infinitamente el tiempo tomado para evaluarnos, nos complace saber que cumplimos con sus expectativas, cada uno de los comentarios de nuestros huéspedes es importante para nosotros para poder alcanzar una mejora continua, esperamos que nos siga eligiendo como su hotel anfitrión en la bella ciudad de Guadalajara. cordialmente Cristina Lugo Flores Guest Relations Hotel NH Collection Guadalajara Providencia