Dear Andrea.We're thrilled to hear that you found the property beautiful and enjoyed fantastic customer service during your stay at One On Marlin Resort! Providing a memorable experience for our guests is our top priority, and we're delighted that we could exceed your expectations. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay soon!

Dear Chazine.We're so happy to hear Susan's attentiveness and helpfulness made your stay all the more enjoyable, and delighted to hear that she was able to assist you with any questions or concerns you had during your time at One On Marlin Resort. We strive to provide exceptional service to all our guests, and Susan's dedication exemplifies this commitment. We'll be sure to pass along your kind words to her. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

Dear Frank.Thank you for taking the time to share your experience at Kokomo Botanical Resort! We're thrilled to hear that you had a wonderful stay with us. It's fantastic that Suzanna provided helpful and accommodating service throughout your visit, ensuring that your needs were met and enhancing your overall experience.We're delighted to hear that you found our shuttle service to be convenient, allowing easy access to both our sister resort Kokomo and Bight Beach on Grace Bay. Our team aims to provide seamless transportation options to ensure that our guests can explore the beauty of the surrounding area with ease.We're glad you appreciated the amenities provided, such as the beach lounge chairs and umbrella, allowing you to relax and enjoy the stunning beaches of Turks and Caicos. It's wonderful to hear that our housekeeping team maintained cleanliness in your room, and that the AC kept you comfortable throughout your stay.Thank you for recommending Kokomo Botanical Resort to others seeking a relaxing vacation with beautiful beaches. We strive to provide a tranquil and rejuvenating atmosphere for our guests, and we're thrilled that you and your wife had such a positive experience with us. We look forward to welcoming you back for another memorable stay in the future!

Thank you for your review! We're glad to hear that you found our property to be nice and clean, especially considering its affordability. Providing a comfortable and well-maintained environment for our guests is always a top priority for us.It's great to know that our staff was cooperative during your stay. We strive to ensure that every guest receives attentive and helpful service throughout their visit.Regarding transportation, we do understand that having a car can greatly enhance the experience of exploring the surrounding area. That's why we offer an onsite car rental service for the convenience of our guests. Whether it's exploring local attractions or simply getting around town, having access to a car can certainly make your stay more enjoyable and hassle-free.We appreciate your feedback and hope that you had a pleasant time exploring the area. If you ever find yourself back in the area, we'd love to welcome you again! Best of the Best!!!!

We appreciate your positive feedback about our property and staff. However, we noticed that you rated us 4 out of 5 stars. We're curious to learn what aspects of your experience could have been improved or what may have led to the slightly lower rating. Your insights are valuable to us as we continuously strive to enhance our guests' experiences. If you have any specific feedback or suggestions, please feel free to share them with us. We're committed to providing the best possible stay for our guests, and your input helps us achieve that goal. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future! Best of the Best!!!!

Hello Stven.Your review of One On Marlin Resort is greatly appreciated! It's fantastic that the host, Suszan, went above and beyond to ensure a seamless experience from start to finish. Having transportation arranged for both airport pick-up and drop-off must have been incredibly convenient. Her willingness to personally drive you to the on-site restaurant for dinner is also commendable service.The availability of rental cars directly on the property is such a valuable perk. Being able to secure a car hassle-free allows guests to explore the area with ease during their stay.The central yet quiet location seems ideal – close proximity to beaches, restaurants, and attractions while still providing a tranquil escape from the hustle and bustle. That balance can truly elevate a vacation.Thank you for highlighting the excellent hospitality and amenities that One On Marlin Resort offers. Your positive feedback will undoubtedly inspire confidence in other travelers considering this property for their future getaways. Experiences like yours are what create lasting memories!

Dear John, Thank you for sharing your experience at One On Marlin Resort! We're thrilled to hear that Suzanna and our team provided you with exceptional service during your stay. It's wonderful to know that you found the rooms clean and comfortable, ensuring a relaxing retreat. We appreciate your feedback regarding transportation options on the island. We understand the convenience of having shuttle services available, and we'll certainly take your suggestion into consideration to extend the operating hours into the evening.We're delighted that you enjoyed our beautiful beach and pool areas, providing you with the perfect settings for relaxation and enjoyment. One On Marlin Resort is indeed a hidden gem for those seeking tranquility away from the hustle and bustle.Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable stay in the future!

Thank you for your kind words about your experience at One On Marlin Resort! We're delighted to hear that you found our staff to be friendly and welcoming. Being close to the beach is definitely a plus, and we're glad you enjoyed the convenient proximity. It's fantastic to know that you found our resort to be a very nice place overall. Your satisfaction is our priority, and we're thrilled that we could provide you with a pleasant stay.We hope to have the pleasure of hosting you again soon for another wonderful getaway by the beach at One On Marlin Resort!

Dear Erik S,Thank you for sharing your experience at One On Marlin Resort! We're pleased to hear that you found our location beautiful, private, and off the beaten path, providing a tranquil escape. Suzanne's exceptional service certainly enhanced your stay.While our resort doesn't feature a pool, restaurant, or spa, we're glad you could enjoy these amenities at our sister hotel nearby. Our shuttle service ensured convenient access to both the beach and our sister property.We understand the importance of transportation options, and we're happy that Suzanne could assist you in arranging a rental car at a reasonable price. Our goal is to ensure a wonderful and hassle-free experience for our guests.Thank you for choosing to stay with us, and we hope to welcome you back for another memorable stay at One On Marlin Resort or our sister property in the future!

Dear Michael,The property itself was indeed great, but what truly made it amazing was Suzanne, the property manager. Her dedication to going above and beyond made us feel right at home from the moment we arrived. From the thoughtful gesture of providing drinks and cool towels upon arrival to ensuring we had everything we needed throughout our stay, Suzanne truly made a difference. It's her exceptional service and warm hospitality that would be the reason I'd eagerly return for another stay.

Hello Charles,Here is the response I am going to publish:Thank you for taking the time to share your feedback about your recent stay at One On Marlin Resort. We're sorry to hear about the issues you encountered during your time with us and appreciate your detailed insights.We want to address some of the concerns you've raised. Firstly, regarding the AC, we want to clarify that it is a new unit installed in December, and it has been thoroughly checked by our maintenance team. The remote is fully functional, and we have not received any prior complaints about its performance.Regarding the bed, we regret that you found it uncomfortable. We wish you had informed us earlier during your stay so we could have addressed the issue promptly. Alberto, our staff member, mentioned that if you had reported the discomfort, we would have been happy to accommodate a room change.Regarding the hair dryer, we apologize for any inconvenience caused. Alberto intended to provide a replacement once he was available after check-ins. We regret any miscommunication and wish we had the opportunity to rectify the situation during your stay.We appreciate your positive remarks about the cleanliness of the room and the friendliness of our staff. We strive to ensure all our guests have a comfortable and enjoyable experience.We're also glad to hear you enjoyed the beach area. Just to clarify, our beach club is located on Grace Bay Beach, and the nearby park is called The Bight Park.Once again, thank you for your feedback. We take all comments seriously and will use them to improve our services for future guests. If you ever decide to give us another chance, we would love the opportunity to provide you with a much-improved experience.

Dear Katedra,Thank you for the 5-star rating! We're thrilled to hear that you had a wonderful experience at One On Marlin Resort. If you have any feedback or suggestions for us, feel free to share. We look forward to hosting you again in the future!

Dear Azir,We're overjoyed to hear about your fantastic experience with our staff! It's wonderful to know that they were always available to assist you and provide transportation to different parts of the resort. We look forward to welcoming you back for another memorable vacation in the Turks and Caicos Islands!

Thank you Angela for your review. We are thrilled to learn that you enjoyed staying with us and look forward to having you stay again soon.

Thank you!! We hope to see you again soon

Thank you Koni for appreciating our staff and their efforts. We hope to see you again soon.

Thank you Kizina! We look forward to seeing you again.

Thank you for staying with us!! We hope to see you again.

Thank you for posting a review. We hope to see you again soon.

Thank you for your input, however we do clearly state that One on Marlin guests have access to the pool at our sister property as One on Marlin does not have a pool onsite. If you come to stay with us again you may consider staying at our sister property to have access to the pool :)

Thank you for your review and take note of your suggestion for snacks :) We look forward to welcoming you back one day

Thank you for your review. Our staff take pride in all that they do. We always welcome our guests to their Home Away from Home, as they are a part of our family. We hope to see you again soon.

Thank you for your review. We do apologize for any inconvenience that you experienced. Each suite does have an on demand hot water heater which are pre-set at a comfortable temperature. We do realize at times these settings are not hot enough for our guests and thank you for bringing this to our attention. We look forward to seeing you again at One on Marlin in Turks & Caicos.

Thank you Ernest for your ranking. We hope that you have enjoyed your stay with us and will return soon.

Thank you for your review and acknowledging that One on Marlin is a hidden gem. Our staff are passionate about what they do, ensuring that our guests have an enjoyable vacation while staying with us. We hope to see you again soon!!!

Thank you for taking the time to post a review. We do hope to see you again soon so we can welcome you back home!

Thank you for leaving a ranking. We are sorry that you were not satisfied with the service that you received while visiting our properties. We do pride ourselves in our personalized customer service, from breakfast being delivered to your suite every morning, having a cell phone at your disposal to call our staff with any request or questions you may have, and of course the complimentary shuttle that will bring you down to our Beach Club. However, we do appreciate that at times we are not suited for all guests, but generally speaking most of our guests are very satisfied with our service and property.

Thank you!

Thank you for taking the time to rate us. We hope that you return soon.

Thank you for acknowledging our staff. They do take pride in ensuring that our guests have an enjoyable and memorable vacation. We hope to see you again!

Thank you for taking the time to give us a rating. We hope to see you again soon.

Thank you for taking the time to provide us with a rating. We hope to see you again soon.

Thank you for your kind words. Our staff take pride in what they do. It makes them extremely happy when guests like yourselves notice their efforts. We look forward to seeing you again.

Thank you for your review! We hope to see you again soon.

Thank you so much for your kind review. We hope to see you again soon.

We are speechless. Thank you so much for your kind words. We love hearing that our guests had such an amazing time. Our staff are passionate about what they do. To know that their passion made your vacation a memorable one makes us very happy. We look forward to seeing you again.

Thank you for taking the time to post your review. We are happy to know that you enjoyed your stay at One on Marlin and look forward to greeting you back one day soon.

Thank you!!! We are happy to learn that you and your husband enjoyed yourself. We hope that your vacation was a relaxing one.

Thank you!!!!

Thank you so much for your kind review. Our staff takes pleasure in knowing that they were able to make your time at One on Marlin a memorable one. We look forward to greeting you to the property again!

Thank you! We look forward to seeing you again at your Home Away from Home!

Thank you!

We are sorry that you did not enjoy your stay at One on Marlin as we do value our guests opinions.Allow us to address your "issues" so that future readers are not misled by your comments.Television- the remote was the issue not the television.Once replaced (same evening), no further issues were reported. Complimentary Items: Check in orientation informs our guests of the following complementary items: Cell phones are provided free of charge for our guests to use to make calls to staff 24/7; high speed internet; beach shuttle to our Beach Club on Grace Bay Beach where guests will be pampered by our Beach Butler, and complimentary continental breakfast includes baked goods, juice, yogurt & fruit, delivered to the villa. Bottled water is for purchase as indicated by the Butlers & the in-room beverage menu. Intrusiveness: Jan is a highly professional & trained Butler who is neither intrusive nor terrible based on the majority of the reviews. To the contrary, Jan has been applauded for his professionalism.On this particular occasion that you are referring to in your review, upon delivering breakfast, Jan first knocked on the door and handed over the tray inside the villa.This is standard procedure. During this time Jan smelled a foul odor of smoke. Perhaps you were caught off-guard, therefore feeling that Jan was being intrusive with his discovery. Lighting: we fully acknowledge this doesn’t meet all guests standards. Had you communicated this, our staff would have tried to accommodate. Not on the Beach - at times information is incorrect when provided by 3rd parties, In all of your interactions with our staff members, you showed no indication that you were this disappointed in our property and services.We hope in future travels you will communicate immediately in order to give the property the opportunity to fulfill your expectations.

Thank you for your kind review. We take pride in customer service ensuring that our guests have a memorable vacation. We hope to see you again!

Thank you! We do hope that you return again!

Thank you Shante for your wonderful review. We are happy to learn that your time with us was a relaxing one all created by our team!! We do hope to have you return once again.