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Reviews of Sercotel Gran Hotel Zurbarán

4 out of 5
Sercotel Gran Hotel Zurbarán
Gomez de Solis, 1, Badajoz, Badajoz

Reviews

8.6

Excellent

Rating 10 - Excellent. 227 out of 452 reviews" "
Rating 8 - Good. 158 out of 452 reviews" "
Rating 6 - Okay. 41 out of 452 reviews" "
Rating 4 - Poor. 16 out of 452 reviews" "
Rating 2 - Terrible. 10 out of 452 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kress

Traveled with family
Low cost hotel with very basic and limited services.
Stayed 2 nights in Mar 2024
Response from Marcos Silva (Director) on Apr 10, 2024
Dear Kress: Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room, good breakfast, parking for a fee. Excellent location, just a few blocks away from Badajos' city center.
Stayed 1 night in Feb 2024
Response from Marcos Silva (Director) on Feb 20, 2024
Dear Eduardo,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.

6/10 Okay

John, Plymouth

Liked: Cleanliness
Disliked: Property conditions & facilities
Whilst I'm sure the property ticked the various boxes to be technically 4 star, it fell below expectations based on my experience of other 4 star properties. The reception staff were always polite and efficient and the room service meal was plentiful and enjoyable. However, I noticed the following flaws: 1) WiFi signal in the room was OK but the internet connection this provided was intermittent to the point of being unusable. It ended up costing me my mobile data and just isn't acceptable for a modern hotel in 2023. I did raise this via Expedia in my check-in feedback but got no response. 2) I'm sure the air con in my room was out of order. Despite trying to alter the temperature settings, the room felt like a sauna. 3) Noise. For a modern building, I was surprised there was no soundproofing which meant the occupant in the room next door sounded like he was in my room. Noise from outside was extreme over the weekend... even with the window closed (which made the room even hotter) 4) Overall state of decor. I've seen more pristine furniture, decor and fixtures and fittings in hostel. Oh, and the lifts are brutal! 5) No vegetarian options on the room service menu. Overall, this hotel was disappointing for something rated at 4 stars. It seriously needs a refresh. I should stress though that the staff were very pleasant and efficient.
Stayed 3 nights in Nov 2023
Response from Marcos Silva (Director) on Nov 27, 2023
Dear John: Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was very helpful - unfortunately a bad storm outside coloured our stay a bit
Stayed 1 night in Oct 2023
Response from Marcos Silva (Director) on Oct 30, 2023
Dear John,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.

10/10 Excellent

Maarten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Get the buffet breakfast for only $9 if you order in advance. Also spend the extra $18 for a junior suite. The rooms are cheap; you will be glad you did.
Stayed 3 nights in Oct 2023
Response from Marcos Silva (Director) on Oct 30, 2023
Dear Maarten,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel.
Stayed 1 night in Oct 2023
Response from Marcos Silva (Director) on Oct 23, 2023
Dear Robert,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Limited but good food available in Bar. Rooms need some updating and maintenance
Stayed 1 night in Oct 2023
Response from Marcos Silva (Director) on Oct 19, 2023
Dear Robert: Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but sweet.
Stayed 1 night in Oct 2023
Response from Marcos Silva (Director) on Oct 10, 2023
Beste Susan:Wij waarderen uw uitstekende rating en uw opmerkingen. We hopen dat we opnieuw kiezen voor uw volgende bezoek aan de stad.Met vriendelijke groet.

10/10 Excellent

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
fantastic Best hotel in our 17 day tour of Sain and Portugal
Stayed 1 night in Sep 2023
Response from Marcos Silva (Director) on Sep 30, 2023
Dear Allan,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.

10/10 Excellent

AIden

Stayed 1 night in Aug 2023
Response from Marcos Silva (Director) on Sep 4, 2023
Estimado Alden: Muchas Gracias por su extraordinaria valoración acerca de nuestro Hotel. Nos alegra que haya disfrutado su estancia con nosotros y esperamos verlo pronto de nuevo. Atentamente,

10/10 Excellent

Simon

Traveled with group
Liked: Staff & service, amenities
Excellent position
Stayed 1 night in Jul 2023
Response from Marcos Silva (Director) on Aug 28, 2023
Dear Simon,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.

10/10 Excellent

dean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money Very helpful staff
Stayed 1 night in Jun 2023
Response from Marcos Silva (Director) on Jul 5, 2023
Dear Dean,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.

10/10 Excellent

Elaine

Stayed 1 night in Jun 2023
Response from Marcos Silva (Director) on Jun 12, 2023
Estimado Elaine: Muchas Gracias por su extraordinaria valoración acerca de nuestro Hotel. Nos alegra que haya disfrutado su estancia con nosotros y esperamos verlo pronto de nuevo. Atentamente,

8/10 Good

Mario

Stayed 1 night in May 2023
Response from Marcos Silva (Director) on Jun 12, 2023
Estimado Mario: Muchas Gracias por su extraordinaria valoración acerca de nuestro Hotel. Nos alegra que haya disfrutado su estancia con nosotros y esperamos verlo pronto de nuevo. Atentamente,

8/10 Good

Bruce, White Rock

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a good location to see the sights of Badajoz. Decent sized rooms that were clean and in good working order
Stayed 2 nights in May 2023
Response from Marcos Silva (Director) on May 10, 2023
Dear Bruce,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.

8/10 Good

Alexander, Chestnut Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liking the area, park across the street is unique. Staff is extremely helpful and knowledgeable!! The hotel needs updating in its rooms. Dated, furniture old some what damaged. Walls and bath needs fixing. As rust and fixtures showing strain. Overall this hotel is very good.
Stayed 2 nights in Apr 2023
Response from Marcos Silva (Director) on May 10, 2023
Dear Alexander: Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

10/10 Excellent

ALBERTO

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Very clean room. Breakfast was fantastic.
Stayed 1 night in Apr 2023
Response from Marcos Silva (Director) on Apr 24, 2023
Dear Alberto,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.

10/10 Excellent

Yolinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2023
Response from Marcos Silva (Director) on Apr 24, 2023
Dear Yolinda,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.

8/10 Good

M G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Badajoz
This a good hotel with on site parking but as an extra. Well situated in the old town with easy access to "the sites". Food offer not so good and breakfast quite expensive but cafes nearby. The shower was over the bath and getting in and out was a bit of an issue as there was no grab rail to help you feel safe. Overall I would definitely stay there again.
Stayed 3 nights in Mar 2023
Response from Marcos Silva (Director) on Mar 21, 2023
Dear Guest,Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

8/10 Good

John

Liked: Cleanliness, staff & service
Nice hotel
A great hotel situated close to the heart of the town. Parking in the area is free if you are lucky to find a space (we were lucky - I can’t say what the odds are). The rooms are nice but walls/floors/ceilings are thin. Lots of noise from above and from next door.
Stayed 1 night in Feb 2023
Response from Marcos Silva (Director) on Mar 8, 2023
Dear John: Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

10/10 Excellent

Marcio, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore the sites in Badajoz. Great breakfast. Nice to have free parking right in front of the hotel.
Response from Marcos Silva (Director) on Jan 17, 2023
Dear Marcio,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.

8/10 Good

Joaquin

Stayed 7 nights in Dec 2022
Response from Marcos Silva (Director) on Jan 9, 2023
Estimado Joaquín: Muchas Gracias por su extraordinaria valoración acerca de nuestro Hotel. Nos alegra que haya disfrutado su estancia con nosotros y esperamos verlo pronto de nuevo. Atentamente,

4/10 Poor

Maria

Traveled with family
5 day Badajoz
Parking not connected to hotel and to get to checkin area you need to use some very steep stairs
Stayed 5 nights in Dec 2022
Response from Marcos Silva (Director) on Jan 9, 2023
Dear Maria: Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

10/10 Excellent

Michael

Stayed 1 night in Nov 2022
Response from Marcos Silva (Director) on Nov 21, 2022
Estimado Michael: Muchas Gracias por su extraordinaria valoración acerca de nuestro Hotel. Nos alegra que haya disfrutado su estancia con nosotros y esperamos verlo pronto de nuevo. Atentamente,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best value
2nd time round. Best location. Best value , good breakfast , good service .Traveled for work so didn't try out gym and didn't spend too much time in hotel. Food in room service is very good. Possibly should look into more gluten free options for coeliacs ( eg Gluten free Burger bread ) .Thank you
Stayed 3 nights in Oct 2022
Response from Marcos Silva (Director) on Oct 31, 2022
Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.

10/10 Excellent

VALDEMAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spanish employees should learn to speak other languages than Spanish
Stayed 1 night in Oct 2022
Response from Marcos Silva (Director) on Oct 10, 2022
Dear Valdemar: Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Marcos Silva (Director) on Sep 26, 2022
Estimado Carlos: Muchas Gracias por su extraordinaria valoración acerca de nuestro Hotel. Nos alegra que haya disfrutado su estancia con nosotros y esperamos verlo pronto de nuevo. Atentamente,

6/10 Okay

Kevin

Traveled with group
Liked: Cleanliness, staff & service, room comfort
A little tight
The front desk staff were a little abrupt, parking was per vehicle… we were on motorcycles and could fit 4 in one space but got charged per bike
Stayed 1 night in Sep 2022
Response from Marcos Silva (Director) on Sep 20, 2022
Dear Kevin: Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

6/10 Okay

Angela

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Dpto. Recepción on Aug 20, 2022
Estimado Angela,Gracias por tomarse el tiempo en compartir la valoración de su estancia con nosotros. Esperamos tenerla pronto de vuelta en nuestro hotel.Atentamente,Dpto. Recepción

10/10 Excellent

Eduardo G

Stayed 1 night in Aug 2022
Response from Dpto. Recepción on Aug 15, 2022
Estimado Eduardo, Muchas Gracias por su extraordinaria valoración acerca de nuestro Hotel. Nos alegra que haya disfrutado su estancia con nosotros y esperamos verlo pronto de nuevo. Atentamente, Dpto. Recepción

10/10 Excellent

Stacy

Liked: Cleanliness
Stayed 1 night in Jun 2022

6/10 Okay

Jason

Liked: Cleanliness
It was bland but fine
Stayed 1 night in Jun 2022
Response from Marcos Silva (Director) on Aug 25, 2022
Dear Jason: Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located.
Stayed 1 night in Jun 2022
Response from Marcos Silva (Director) on Jun 28, 2022
Dear Sergio: Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

10/10 Excellent

Jeff

Stayed 1 night in May 2022
Response from Marcos Silva (Director) on Jun 28, 2022
Estimado Jeff: Muchas Gracias por su extraordinaria valoración acerca de nuestro Hotel. Nos alegra que haya disfrutado su estancia con nosotros y esperamos verlo pronto de nuevo. Atentamente,

10/10 Excellent

Jan

Stayed 1 night in May 2022

8/10 Good

Terry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel
Central hotel with a friendly reception team . Rooms large and airy. All good for the 4 rooms booked .
Stayed 1 night in May 2022
Response from Marcos Silva (Director) on Jun 28, 2022
Dear Terry, Thank you very much for your outstanding review. We are more than happy you had a perfect experience. We look forward to welcome you back soon.

10/10 Excellent

amaury

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2022
Response from Marcos Silva (Director) on Apr 28, 2022
Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

10/10 Excellent

Ana Luiza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

SUSANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una noche en Badajoz
Muy buena ubicacion. Comodidad y limpieza en las habitaciones. Excelente servicio al cliente. El desayuno buffet que ofrecen muy bueno. Las medidas de control del covid excelentes. Obligatorio el uso de guantes en el buffet. El parking en el hotel son 12 dolares.
Stayed 1 night in Nov 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, nothing exceptional.
The hotel was well located for the centre of Badajoz and was fine, but there was nothing to rate it exceptional. It felt like, (and probably is), principally a business hotel. Breakfasts were a little odd in that we were required, not only to use tongs to pick up food, but also to wear gloves!! The staff on the front desk were good and helpful.
Stayed 2 nights in Oct 2021

6/10 Okay

Antonio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location hotel is fine clean and comfortable stay.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place Very friendly staff Recommend it
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Helga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Marcos Silva (Director) on Dec 15, 2020
Estimada Helga: Muchas Gracias por su extraordinaria valoración acerca de nuestro Hotel. Nos alegra que haya disfrutado su estancia con nosotros y esperamos verlo pronto de nuevo. Atentamente,

6/10 Okay

Matthew

Business traveler
Liked: Cleanliness, staff & service
Average
The hotel was very clean. Front desk very kind. The unfortunate issues are that the rooms were extremely warm and we were told the air conditioning could not be utilized. The shower was hot one day out of 4 and the water pressure was bad. My pillows were like stones. Sadly it was not a comfortable stay. On a positive note, the breakfast was good. For me though, I will probably look for a different hotel next time.
Stayed 4 nights in Oct 2020

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant hotel
We had a very pleasant stay at the Sercotel Hotel. The location was good and the service and rooms were excellent.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a perfectly acceptable large modern hotel. It did the job but had little character.
Stayed 1 night in Jul 2020
Response from Marcos Silva (General Manager) on Aug 25, 2020
Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
This was an excellent 5 night stay. Great staff, great location inside the the old town wall, good breakfast. Easy to stay here. Some clomping footsteps overhead and next door late at night on occasion. Overall excellent.
Stayed 5 nights in Feb 2020
Response from Marcos Silva (Hotel Manager) on Mar 11, 2020
Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Marcos Silva (Director) on Jan 8, 2020
Estimado Alfred: Muchísimas gracias por su extraordinaria valoración. Todo el Equipo que formamos el Hotel, nos esforzamos día a día para poder ofrecerle nuestro mejor servicio. Estaremos encantados de recibirle en su próxima visita a Badajoz. Un cordial saludo,