Ratings based on 728 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Jul 19, 2017
Petit Palace Santa Cruz is an excellent hotel in a central location. The staff are polite and friendly. The room was spacious, clean and comfortable. The hotel is near to restaurants and bars and there's also a supermarket nearby. The sites such as the Royal Alcazar are in walking distance. I really enjoyed my first time in Seville and I would definitely stay at this hotel again.
Comment from Hotel Management
Jul 21, 2017 by JesusP., Hotel Management
Dear guest, thank you for your great review, we are delighted you enjoy our nice location,room and our staff help you to have a wonderful experience. Thank you for your trust and we look foward to having you back. Sincerely Jesús P. Manage
4 out of 5
Recommended
for Everyone
by A verified traveler from H

Great location!

Posted Jul 11, 2017
Clean, quiet, and in a great location. Reasonably priced and well-equiped
Comment from Hotel Management
Jul 17, 2017 by JesusP, Hotel Management
Dear guest, Thank you very much for your feedback, we are happy you enjoyed our nice location and rooms. We would like to having you back soon. Sincerely Jesus P. Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good location but low hotel amenities

Posted Jul 3, 2017
The hotel is close to all city attractions, staff was very friendly and recommended very nice restaurants and room and hotel was very clean the only problem is that the room is bit small and low amenities
Comment from Hotel Management
Jul 4, 2017 by JesusP, Hotel Management
Dear guest, Thank you very much for your nice review, we are delighted you enjoyed our location, room and staff services. We hope to see you soon. Sincerely Jesús P. Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Nice hotel with excellent staff

Posted May 28, 2017
Pros: The staff were so helpful. Breakfast was nice, a self service Nespresso machine was brilliant. Room was comfortable and clean and the air con worked!
Cons: So often in hotels the hairdryers don't have nozzles- same here- nozzles please for the girls!!
Location: Must sees are The Alcazar and a Flamenco show in the museum, totally captivating. The free walking tour is about 3 hours but worth it for orientation
Even before we arrived the front office staff were helpful via email with travel plans from the airport. On arrival that continued. Nothing was too much trouble. The hotel is situated in a good location, fairly quiet at night and easy to access restaurants and bars. The breakfast is good, the main area is quite small but the terrace is open and provides additional space. Bed and pillows very comfortable. TV worked perfectly. Plenty of complimentary toiletries. Some bottled water would have been nice but there is a little shop right opposite the hotel for water and a supermarket a few minutes walk away which is alot cheaper.
Comment from Hotel Management
May 30, 2017 by JesusP, Hotel Management
Dear Marion, Thank you very much for your feedback, we are happy you enjoy our nice location, room and staff. We hope you could come back soon. Our best regards. Jesús P. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place in center of Saville

Posted Apr 12, 2017
Newly refurbished, very quiet, clean. Staff could not be more friendly.
Comment from Hotel Management
Apr 12, 2017 by JesusP, Hotel Management
Dear guest, Thank you very very much for your wonderful review, we are glad you enjoy our hotel and we look foward to having you back. Sincerely Jesús P. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Ticks all the boxes

Posted Apr 11, 2017
Pros: Everything
Location: Cathedrals, restaurants, palace.
Really enjoyed this hotel, excellent location, very helpful staff. Would definitely recommend this hotel and stay there again.
Comment from Hotel Management
Apr 12, 2017 by JesusP, Hotel Management
Dear guest, Thank you very much for your feedback. We are really happy you enjoy our hotel (locatio, room, staff). We looking foward to having you soon. Sincerely Jesús P. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Location, Location, Location

Posted Apr 7, 2017
Pros: Old yet modern look.
Cons: Can you open hotels in USA?
Petit palace group of hotels is our new favorite chain if we travel to spain going forward. We used 2 of their hotels in (Malaga and Seville) and were highly impressed. They have great location that was central to everything. The hotels were old houses converted to hotels and they have done a fabulous job. Besides their staff is super friendly and rooms are very comfortable. We had a family room and our kids (12 yr old and 9 yr old) enjoyed the bunk bed set up. The hotel had a nice character to it and was very lit up, and inviting. Kristina at the front desk was super helpful and made few reservations for us for shows and told us about good restaurants. We walked all over Seville from the hotel and enjoyed out 2 days stay
Comment from Hotel Management
Apr 10, 2017 by JesusP, Hotel Management
Dear Naresh, Thank you very much for your wonderful review, we are really happy you enjoy our hotel in Malaga and Seville, Cristina thanks your comments and we looking foward to hearing you soon in Petit Palace. Our best regards. Jesús P. Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, nice modern hotel, skip breakfast

Posted Mar 25, 2017
Hotel is centrally located. It is very clean and modern. The room was large enough. I would not recommend the breakfast. The food was mediocre and the room far too small for the number of tables/patrons.
Comment from Hotel Management
Mar 27, 2017 by JesusP, Hotel Management
Dear guest, Thank you for your feedback we are happy you enjoy our location and room. We will open our courtyard for breakfast área, we hope you come back to check our summer breakfast room. Sincerely Jesús P. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Very comfortable hotel in the middle of Seville

Posted Mar 16, 2017 on Orbitz
Pros: The proximity to all Seville has to offer was a key advantage to this hotel.
Location: La Giralda, Cathedral de Sevilla, El Torre Oro
This hotel is clean and comfortable. The staff is very accommodating, and the location is excellent. For being an old historic building, the hotel is updated and the rooms very comfortable. The housekeeping staff were also incredibly thorough in cleaning the room on a daily basis. The wi-fi was fast and allowed for streaming netflix since the TV programmings was very limited.
Comment from Hotel Management
Mar 20, 2017 by JesusP, Hotel Management
Dear Ralph, Thank you very much for your wonderful review, we are really glad for your feedback. We hope you come back between us very soon. Our best regards. Jesús P. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely hotel in good location

Posted Feb 27, 2017
Pros: Good location, staff very helpful and friendly
Cons: Bigger breakfast area
Location: Location was great for walking to all the sights of the city.
Had a great stay in Seville, beautiful city and lovely hotel.
Comment from Hotel Management
Mar 1, 2017 by JesusP, Hotel Management
Dear Karen, Thank you very much for your wonderful review, we are happy you had a very nice experience. In few days we will have Spring season and we will open our courtyard for breakfast. Thank you for your comments and we would like to hearing you soon. Our best regards. Jesús P. Manager