No towels?! Terrible bed
Posted Mar 5, 2017
When we checked in at 4:30 the room was not ready. We returned to our room at 10pm and discovered housekeeping had left our door open. Thank goodness we did't put any of our belongings in our room when we checked in because they could have been stolen. We discoved we only had 1 bath towel and 2 washcloths. We asked for more towels and were informed they were out of towels and we were given 2 bath mats. Seriously? How does a hotel run out of towels? My husband had to dry himself using a bath mat.
The bed was old and lumpy. I woke up several times that night because I could feel the springs, and I am a petite person. The pillows were small and lumpy and there was no liner for the ice bucket, we had to use a laundry bag. The breakfast room is tiny and so was the breakfast. There were bland eggs, sausage, and various carbs. It was a diabetic nightmare. If we had time we would have gone to Denny's instead.
Also, there is not enough outlets in the room.
Next time we go to Provo, we will stay somewhere else.
Comment from Hotel Management
Mar 10, 2017 by Jessica, Hotel Management
I personally apologize for the stay that you experienced. I will see to it that our front desk and housekeeping staffs receive additional training to ensure the problems that you experienced are not repeated in the future.
We have ordered new mattresses, and as soon as they arrive I will make sure that all our mattresses are replaced for guest satisfaction and comfort--as no guest should be getting a rough mattress or night-sleep.
As for breakfast, I will work with our suppliers and breakfast staff to look into new breakfast offerings and what changes we can make to give guests like you a better experience.
I apologize again, and I hope that next time you are in the area you will give us a second chance.