Ratings based on 419 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Nice hotel, wonderful staff

Posted Nov 12, 2016
The hotel was clean, all of the staff were very friendly and helpful and even gave us some coupons and suggestions for dinner. Lots of selection for breakfast as well. Overall, great place to stay!
Comment from Hotel Management
Nov 14, 2016 by Front Office Manager, Hotel Management
Dear Happy Guest, Thank you so much for taking the time to fill out a review in regards to your recent stay at the Comfort Inn & Suites Orem. We are so happy that you experienced the kind of exceptional service that we aim for. We look forward to being your hosts during your next stay. See you soon!
3 out of 5
by A verified traveler from US

Posted Nov 10, 2016
Good Enough for a night or two, breakfast has very good variety and quality of food is above the standard of hotel
Comment from Hotel Management
Nov 14, 2016 by Front Office Manager, Hotel Management
Dear Valued Guest, We appreciate your feedback and are pleased to hear that you had an enjoyable stay at the Comfort Inn & Suites Orem. Your comments are helpful in our continuing efforts to provide the best service and value to all our guests. We look forward to providing you with exceptional service in the future.
5 out of 5
by A verified traveler from Georgia

Great deal!

Posted Oct 9, 2016
Clean, up to date, great service. Loved the location. Wasn't disappointed at all.
Comment from Hotel Management
Nov 14, 2016 by Front Office Manager, Hotel Management
Dear Happy Guest, Thank you for taking a few minutes to provide your feedback. The team here at The Comfort Inn and Suites Orem strives to make every guest experience care free and comfortable. I am pleased to read that you received that great service. Please visit again when traveling through.
3 out of 5
by A verified traveler from AK

Solid no issues

Posted Sep 30, 2016
The room was solid. No issues with cleanliness, noise, or comfort. Front desk was fine. Didn't get to the breakfast but the area was clean. Location was a little complicated to get in and out of. Checkout was fine. Overall the stay was appropriate for the price. 7/10 if I could rate on that scale.
5 out of 5
by A verified traveler from San Diego

Very pleasently surprised

Posted Sep 26, 2016
Stayed here for one night. Hotel staff was great. Room are spacious and modern. Free breakfast. Would highly recommend!
Comment from Hotel Management
Sep 28, 2016 by Front Office Manager, Hotel Management
Dear Vinnie, Thank you for taking a few minutes to provide your feedback. The team here at The Comfort Inn and Suites Orem strives to make every guest experience care free and comfortable. I am pleased to read that you received that great service. Please visit again when traveling through. Best Wishes, Lorraine Pehrson Front Office Manager Comfort Inn & Suites Orem
4 out of 5
by A verified traveler

Posted Sep 6, 2016
Room was clean. crisp sheets and good smelling towels. visit was good.
Comment from Hotel Management
Sep 8, 2016 by Front Office Manager, Hotel Management
Dear Valued Guest, I truly appreciate you taking the time to provide your feedback regarding your recent stay. The staff here at Comfort Inn continuously strives to serve our guests to our best ability and hope to always exceed your expectations. I am so glad that you had a good visit with us. We hope to see you again soon. Happy Travels, Lorraine Pehrson Comfort Inn & Suites Orem
4 out of 5
by A verified traveler

Posted Sep 5, 2016
Pros: Location and the kids loved the pool
Cons: Larger room
Nice, clean room but a little small. Would liked to have had a couch in the room.
Comment from Hotel Management
Sep 8, 2016 by Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for submitting your feedback. I am so glad to hear your children enjoyed the pool during your stay. I think you will find our suites better suited for your needs, as they have a sitting area with a couch. We hope to see you again when traveling to Orem. Best Wishes, Lorraine Pehrson Comfort Inn & Suites Orem
5 out of 5
by A verified traveler

Perfect stop for University; can't beat the price

Posted Aug 31, 2016 on Hotels
This was a great place to stay just outside BYU. Plenty of places to eat and shop nearby, and right off the highway. It was perfect for the price; can't beat it. Had a nice pool for the kids. The breakfast bar was clean and very well stocked with several options. The hotel staff was very friendly. Cookies and lemon water in the lobby.. nice touch. Ample parking. Bed was comfortable and room and bathroom were clean and neat. And it was very quiet!!! Not a high end hotel, but for the price it was more than what you can expect anywhere else. Would definitely stay here again. And I am SUPER picky about hotels. This definitely surpassed my expectations.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking time out of your busy day to leave a review on the Comfort Inn & Suites Orem. Your response is very helpful for travelers looking to know more about our property. I am happy to hear that everything was above expectation for you. We love our location and are also glad you took advantage of the great restaurants and shopping centers we have nearby. We are happy knowing that you enjoyed your stay and the service that you received while staying with your family at our hotel. We look forward to being your hosts during your next stay. Happy Travels, Lorraine Pehrson Front Office Manager Comfort Inn & Suites Orem
4 out of 5
by Denice

Posted Aug 29, 2016 on Hotels
The swimming pool was not good!!!
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear Denice, Thank you for sending us your feedback. I am sorry to hear you were unsatisfied with our pool during your stay. It is our goal to have every guest enjoy their stay with us, and we are sad that you did not. We hope you will give us another chance to not only meet, but exceed your expectations. Kind Regards, Lorraine Pehrson Front Office Manager Comfort Inn & Suites Orem
4 out of 5
by Clint

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear Clint, Thank you for taking the time to fill out this review. Your feedback is very important to us, as it helps us know where we can improve. We look forward to providing you with exceptional service in the future. Best Wishes, Lorraine Pehrson Front Office Manager Comfort Inn & Suites Orem