Ratings based on 870 Verified Reviews

3.7 out of 5
71% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Idaho

Pool closed by health department, terrible service

Posted Jun 22, 2017
We've stayed at La Quintas in other places and they have always been wonderful. This one was terrible. The customer service was horrendous. No one spoke much English, and when we tried to ask questions about anything, they kept throwing up their hands and saying, "I just work here!" Also, we specifically book hotels with indoor pools for our children, and this one was shut down by the health department! They didn't even bother to tell us at check in, or lock the pool door or anything! So there we were, already in our swimming suits, when we noticed a tiny little sign attached to the handrail by the stairs of the pool. It would have been easily overlooked, which means our kids would have been exposed to unsafe water! This place gives every La Quinta a bad name. We will be insisting on a refund.
2 out of 5
by A verified traveler from ID

Old hotel with some remodeling. Better be cheap!

Posted Jun 11, 2017
The room was spacious and the beds were ok and clean. Carpets were so dirty that my kids' feet turned black just walking around our room!! There was a large gap between the door and frame that flooded the room with light all night. Hotel was noisy. The pool is very small and very cold and the hot tub only holds 3 people. Breakfast buffet was ok, but smaller selection than other La Quinta we have stayed at. We only paid $60 a night, so you get what you paid for!
Comment from Hotel Management
Jun 14, 2017 by KK SONI, Hotel Management
Thank you for your comments from a recent stay with us. We regret you experienced problems. Your specific concerns have been discussed with our team to improve service. We hope you return in the future and allow us to exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from A

Easy, clean, and comfy hotel with free breakfast.

Posted Jun 7, 2017
The room was very clean, and comfortable. The hotel staff were very accommodating and helpful, and always answered questions. Wifi worked well. The breakfast however was not very good, and the hotel overall looked somewhat rundown. Overall, it was a good stay.
2 out of 5
by A verified traveler from Iowa

No thrills customer service hotel

Posted May 25, 2017
Expensive ring was missing from room and never found. Maid in first day did very minimal cleaning. Complained about coffee being water at breakfast and was told they would change it and walked away and didnt
Comment from Hotel Management
May 27, 2017 by kk, Hotel Management
DearSir: I’ve received your review of La Quinta North Orem. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. After Your Call I did Investigation with our Staff We did not Find Any Ring in the Room. Sorry about That Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from central utah

Great for business travel

Posted May 21, 2017
I stay here all the time when in the orem provo area for business or pleasure. Central to everything. Very nice, comfortable rooms. Good basic breakfast. Could use a little more help at front desk at peak check in times, however. Line can get 4 or 5 deep in the evening.
4 out of 5
Recommended
for Everyone
by A verified traveler

Spacious room. Trouble with wifi.

Posted May 19, 2017
Pros: Area of space with desk, refrigerator.
Cons: Wifi
Location: Easy access to I 15, T-Mobile, Walmart.
Nighttime clerk very helpful with electronics, directions; daytime clerk, not so much, when I needed it the most.
4 out of 5
Recommended
for Everyone
by A verified traveler

One nighter

Posted May 14, 2017
Hotel was great only thing was the bed was hard as a brick but plenty of nice fluffy pillows made up for it. Great breakfast nice pool and hot tub. Staff was awesome very polite and welcoming I will definitely be back .
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Enjoyable stay!

Posted May 13, 2017
Nice facility. Good breakfast. Friendly staff. Great view of Utah Lake.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
Mix-up with reservation. Clerk was not well trained, but had a great attitude and worked to fix the situation. Hotel was clean and comfortabl.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Friendly staff. Clean room with quiet halls. I liked the motion sensor lights in the room.