Ratings based on 465 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Great

Posted Jul 20, 2017 on Hotels
Centrally located. Everything is near by.
Comment from Hotel Management
Aug 17, 2017 by Hank, Hotel Management
Thank you for your 5 star review!
3 out of 5
by Marisa

Met our needs for the week

Posted Jul 9, 2017 on Hotels
Overall stay was good, but the housekeeping is minimal!! We had two days that the housekeeping did NOT come into the room...the other days that they did come it was quite pathetic. I had to hand write a note to have them change the linens because there was no card or anything to display to notify (the hotel did not offer these cards, I asked.). I would tell the front desk that housekeeping failed to come and they would call them to come but nothing...no sort of credit was offered because we booked through Hotels.com! What is that about?!
Comment from Hotel Management
Jul 14, 2017 by Hank, Hotel Management
I apologize for the inconvenience you experience with our housekeeping department. I have shared your feedback with my team so that we may learn from this mistake and better focus our attention on our guests needs. Travel safe.
4 out of 5
by Jan

Great location, comfortable, friendly staff

Posted Jul 7, 2017 on Hotels
We always stay at the Residence Inn when we visit Provo. The breakfast is very nice, and plentiful. The beds are super comfortable, and the rooms are spacious. The employees are friendly and helpful. Our stay was slightly marred this visit by a cleaning person who clearly did not want to service our room. We had just returned from exercising, and wanted to get showered and changed, so we didn't want our room cleaned before using the shower and towels. He asked if he could just leave some clean towels and call it good. The bath mat and extra towel were missing twice, and the shampoo was not replaced. We have never had any experiences like this in all the times we have stayed here. They did send the needed items after we asked for them. All things considered, we will continue to stay at the Residence Inn, Provo because it is comfortable, convenient, and we (almost always) really like the people who work there!
Comment from Hotel Management
Jul 14, 2017 by Hank, Hotel Management
I apologize for the inconvenience that our housekeeper caused you. I have shared your feedback with my team so that we may ensure that it is an isolated issue and they respond/react more appropriately in the future. We look forward to hosting you again in the future. Travel safe.
4 out of 5
by A verified traveler

Posted Jul 5, 2017 on Hotels
Good room for a family
Comment from Hotel Management
Jul 14, 2017 by Hank, Hotel Management
Thank you for your review. Travel safe.
3 out of 5
by Kim

Dirty Room

Posted Jun 10, 2017 on Hotels
Sheets had not been changed. Their was all kinds of hair on the sheets on one side of the bed. Night maintenance was sent with clean change of sheets but we ended up having to change them ourselves because of no housekeepers to take care of it. Bathroom floor felt gritty and had black marks on it. People at the desk were very friendly but didn't seem to have the power to do much. If they didn't have the staff to change the sheets, they should have put us in a different room. We felt like we couldn't have confidence that they had cleaned everything else.
Comment from Hotel Management
Jul 14, 2017 by Hank, Hotel Management
I apologize for the issues you encountered in your room. We have a much higher standard that what you experience. I have shared your feedback with my housekeeping team so that we can ensure that this was an isolated incident. Thank you for choosing our hotel. Travel safe.
5 out of 5
by Doug

Great place for Family stays

Posted Jun 10, 2017 on Hotels
Very nice accomodations for a family stay. The room cost for a suite was a little more than I normally spend but was well worth it as the rooms were spacious and included kitchenette with most dishes needed for basic cooking (no pots, pans, or dish soap), two bathrooms, two bedrooms with comfortable beds, and a foldaway bed for extra sleeping room. A couple of areas of opportunity for this place: 1) The room keys did not work well. This was not an anomaly as several residents experienced this during our stay there; 2) the areas for animals were sparce and not well defined. But pets were allowed with a fee, so big plus for us. Overall, one of the best stays I have had in Utah and a place we would visit again.
Comment from Hotel Management
Jul 14, 2017 by Hank, Hotel Management
Thank you for choosing our hotel. We do in fact have pots and pans in the rooms. They were hiding in the bottom drawer of your oven. I am happy to hear that your pet was able to join your trip. We are one of the few hotels in town that allow pets to stay. Travel safe.
5 out of 5
by Kathleen

Posted May 25, 2017 on Hotels
The staff at the hotel were very friendly and helpful. I was there on business and got separated from my team one evening. The clerk at the desk gave me several great suggestions/alternatives for dinner that evening. All the staff there was very friendly and that was much appreciated.
Comment from Hotel Management
Jul 14, 2017 by Hank, Hotel Management
Thank you for your kind word regarding our staff. I'm glad to hear that they took such good care of you. Travel safe.
5 out of 5
by Chris

Posted Apr 16, 2017 on Hotels
Comment from Hotel Management
Apr 25, 2017 by Hank, Hotel Management
Thank you for your 5 star review!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2017
Wonderful place to stay! The rooms were clean and updated. Would definitely recommend it
Comment from Hotel Management
Apr 25, 2017 by Hank V., Hotel Management
Thank you for your 5 star review. We hope to see you again in the future.
5 out of 5
by Dakotah

Great hotel for families

Posted Apr 10, 2017 on Hotels
Great hotel!!
Comment from Hotel Management
Apr 25, 2017 by Hank, Hotel Management
Thank you for your review. We're happy to hear that you found it to be "great"!