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Reviews of Residence Inn by Marriott Provo

3 out of 5
Residence Inn by Marriott Provo
252 W 2230 N, Provo, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean.
Stayed 5 nights in Apr 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and one of the quietest hotels I have ever stayed in. It had a Laundromat so I was able to wash a load of clothes. The bed was very comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and close to everything.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Good customer service
Stayed 1 night in Apr 2024

8/10 Good

jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel was good as always. Housekeeping was a bit lacking we found leftovers in the refrigerator.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. What great breakfast options. Cage-free scrambled eggs and salsa, fresh spinach, spinach and Swiss crust less quiche, fresh blueberries, and so much more.
Stayed 1 night in Apr 2024
Response from Sydnee Shiner on Apr 15, 2024
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Great room. Great housekeeping, and fantastic front desk staff.
Stayed 5 nights in Mar 2024
Response from Sydnee Shiner on Apr 10, 2024
Dear Valued Guest,Thank you for your honest feedback and rating! We appreciate you choosing to stay here at the Residence Inn by Marriott Provo North! I hope to see you again in the near future!

10/10 Excellent

Ruben

Stayed 3 nights in Feb 2024
Response from Sydnee Shiner on Mar 20, 2024
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

8/10 Good

Maria

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
…
Stayed 1 night in Mar 2024
Response from Sydnee Shiner on Mar 20, 2024
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

8/10 Good

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in at 1pm which was super convenient. Room was clean. Garbage disposal did not work. Otherwise comfortable and pretty quiet. I will probably stay there again.
Stayed 5 nights in Mar 2024
Response from Sydnee Shiner on Mar 20, 2024
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

10/10 Excellent

Jerry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and spacious.
Stayed 1 night in Feb 2024
Response from Sydnee Shiner on Feb 27, 2024
Dear Valued Guest,Thank you for your honest feedback and rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from Sydnee Shiner on Feb 22, 2024
Dear Valued Guest,Thank you for your honest review! We appreciate you staying with us here at the Residence Inn Provo North! We hope to see you in the near future!

10/10 Excellent

Lara, Frisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get to breakfast early. Room was quiet and clean. Staff was great. Will stay again
Stayed 2 nights in Jan 2024
Response from Sydnee Shiner on Feb 22, 2024
Dear Valued Guest,Thank you for your honest review and feedback! We appreciate you staying with us here at the Residence Inn Provo North! We hope to see you in the near future!

10/10 Excellent

laura, queencreek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience I always seat here when I come to Provo or Oram because it’s so convenient to everything has a big kitchen and a separate room. It’s just perfect.
Stayed 2 nights in Jan 2024
Response from Sydnee Shiner on Feb 5, 2024
Dear Valued Guest,Thank you for your honest feedback and rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and very well equipped. Hadn't realized I booked a room with a full kitchen, the price was incredible, great value. Quiet, safe location near BYU.
Stayed 3 nights in Jan 2024
Response from Sydnee Shiner on Feb 5, 2024
Dear Valued Guest,Thank you for your honest feedback and rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent space to relax and see the area
Stayed 1 night in Jan 2024
Response from Sydnee Shiner on Feb 5, 2024
Dear Valued Guest,Thank you for your honest feedback and rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

4/10 Poor

Joni

Disliked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Sydnee Shiner on Mar 20, 2024
Dear Valued Guest,Thank you for your honest rating. We are sad to see that we did not meet your expectations. We would love to know what we can do to improve. We hope to provide you a better service in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Response from Sydnee Shiner on Jan 20, 2024
Dear Valued Guest,Thank you for your honest rating. We appreciate you staying with us here at the Residence Inn by Marriott Provo-North. We hope to see you again in the near future.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Kind lady in the front really nice room
Stayed 1 night in Jan 2024
Response from Sydnee Shiner on Jan 15, 2024
Dear Valued Guest,Thank you for your honest rating and feedback! We appreciate you staying with us here at the Residence Inn by Marriott Provo North. We hope to see you again in the near future!

4/10 Poor

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why was someone in my room?
My stay was comfortable and clean. My problem is that I returned to my room last night to find that someone had been in my room while I was away. I thought perhaps the cleaners had come through but nothing was clean, the bed was not made. Nearly everything was as it was when I left in the morning apart from the tv that was on in the second bedroom which I do not use. So, yeah, an over all score of 2 given that so I to deal with someone else having access to my room
Stayed 3 nights in Jan 2024
Response from Sydnee Shiner on Jan 20, 2024
Dear Valued Guest,Thank you for taking the time to leave an honest review and rating. We appreciate you staying with us at our property. I am sorry to hear about the experience you had while staying at our hotel. We do not allow others access to any guest room unless they can provide a valid ID and confirm guest information on the reservation. I apologize if housekeeping or maintenance had entered the room and had not finished cleaning your suite. We hope to see you again in the near future.

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sydnee Shiner on Jan 15, 2024
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North. We hope to see you again in the near future!

10/10 Excellent

Noelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather was perfect to seeing snowing from the Window ❄️
Stayed 2 nights in Jan 2024
Response from Sydnee Shiner on Jan 15, 2024
Dear Valued Guest,Thank you for your honest rating and feedback! We appreciate you staying with us here at the Residence Inn by Marriott Provo North. We hope to see you again in the near future!

8/10 Good

Marcie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Sydnee Shiner on Jan 15, 2024
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North. We hope to see you again in the near future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sydnee Shiner on Jan 15, 2024
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North. We hope to see you again in the near future!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 bedroom suite with fire place close to everything in Provo and Orem yet off the main drags. Hotel breakfast was stellar too.
Stayed 4 nights in Dec 2023
Response from Sydnee Shiner on Jan 15, 2024
Dear Valued Guest,Thank you for your honest rating and feedback! We appreciate you staying with us here at the Residence Inn by Marriott Provo North. We hope to see you again in the near future!

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. This is my go to on my next trip to Provo!
Stayed 1 night in Jan 2024
Response from Sydnee Shiner on Jan 15, 2024
Dear Valued Guest,Thank you for your honest rating and feedback! We appreciate you staying with us here at the Residence Inn by Marriott Provo North. We hope to see you again in the near future!

10/10 Excellent

Younghee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Dec 2023
Response from Sydnee Shiner on Jan 15, 2024
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North. We hope to see you again in the near future!

10/10 Excellent

Mitch

Stayed 1 night in Dec 2023
Response from Sydnee Shiner on Jan 15, 2024
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North. We hope to see you again in the near future!

8/10 Good

chad

Stayed 2 nights in Dec 2023
Response from Sydnee Shiner on Jan 20, 2024
Dear Valued Guest,Thank you for your honest rating. We appreciate you staying with us here at the Residence Inn by Marriott Provo-North. We hope to see you again in the near future.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Response from Sydnee Shiner on Feb 22, 2024
Dear Valued Guest,Thank you for your honest review and feedback! We appreciate you staying with us here at the Residence Inn Provo North! We hope to see you in the near future!

10/10 Excellent

Shelvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sydnee Shiner on Dec 27, 2023
Dear Valued Guest,Thank you for the honest rating! We appreciate you staying with us here at the Residence Inn Provo North! We hope to see you again in the near future!

10/10 Excellent

Rebecca

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Sydnee Shiner on Dec 21, 2023
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sydnee Shiner on Dec 21, 2023
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel…. Bed was comfortable, the room was larger than I expected and the breakfast was hot with lots of options. Staff was also very friendly
Stayed 5 nights in Dec 2023
Response from Sydnee Shiner on Dec 12, 2023
Dear Valued Guest,Thank you for your honest rating and feedback! We appreciate you staying with us here at the Residence Inn Provo-North! We hope to see you again in the near future!

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sydnee Shiner on Dec 12, 2023
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn Provo North! We hope to see you again in the near future!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Awesome place to stay. Extremely friendly staff. Highly recommended.
Stayed 1 night in Dec 2023
Response from Sydnee Shiner on Dec 12, 2023
Dear Valued Guest,Thank you for your honest rating and feedback! We appreciate you staying with us here at the Residence Inn Provo North! We hope to see you again in the near future!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient. Breakfast was great.
Response from Sydnee Shiner on Feb 22, 2024
Dear Valued Guest,Thank you for your honest review and feedback! We appreciate you staying with us here at the Residence Inn Provo North! We hope to see you in the near future!

10/10 Excellent

David

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sydnee Shiner on Feb 22, 2024
Dear Valued Guest,Thank you for your honest review! We appreciate you staying with us here at the Residence Inn Provo North! We hope to see you in the near future!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Check in and out was great. Breakfast was good but there was kind of a wait time getting the food out. Breakfast was fresh and hot though.. The rum was good. The only complaint would be the fridge is really noisy. Everything else was a wonderful stay.
Stayed 1 night in Dec 2023
Response from Sydnee Shiner on Dec 12, 2023
Dear Valued Guest,Thank you for your honest rating and feedback! We appreciate you staying with us here at the Residence Inn Provo North! We hope to see you again in the near future!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sydnee Shiner on Dec 12, 2023
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn Provo North! We hope to see you again in the near future!

10/10 Excellent

Royce, santa clarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this Residence Inn several times and it's a clean, quiet, and convenient place with a great staff.
Stayed 5 nights in Nov 2023
Response from Sydnee Shiner on Dec 12, 2023
Dear Valued Guest,Thank you for your honest rating and feedback! We appreciate you staying with us here at the Residence Inn Provo North! We hope to see you again in the near future!

8/10 Good

David, Fairport

Liked: Cleanliness, staff & service, amenities
Nice residence inn standard stuff but quite dated in rooms and baths. Breakfast was very good for included
Stayed 2 nights in Nov 2023
Response from Sydnee Shiner on Dec 5, 2023
Dear Valued Guest,Thank you for your honest rating and feedback! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sydnee Shiner on Dec 21, 2023
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

10/10 Excellent

Sukit

Stayed 3 nights in Nov 2023
Response from Sydnee Shiner on Nov 27, 2023
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

8/10 Good

Maryann

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sydnee Shiner on Nov 27, 2023
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

10/10 Excellent

Janell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff!
Staff was super friendly!!! Breakfast was great and rooms were nice too.
Stayed 3 nights in Nov 2023
Response from Sydnee Shiner on Nov 27, 2023
Dear Valued Guest,Thank you for your honest rating and feedback! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sydnee Shiner on Nov 10, 2023
Dear Valued Guest,Thank you for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!

10/10 Excellent

Sophia

Liked: Staff & service
I enjoyed the kindness of the staff.
Stayed 3 nights in Oct 2023
Response from Sydnee Shiner on Nov 8, 2023
Dear Valued Guest,Thank you for your honest rating and feedback! We appreciate you staying with us here at the Residence Inn Provo North! We hope to see you again in the near future!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable!
Stayed 2 nights in Nov 2023
Response from Sydnee Shiner on Nov 8, 2023
Dear Valued Guest,Thank you for your honest rating and feedback! We appreciate you staying with us here at the Residence Inn Provo North! We hope to see you again in the near future!

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sydnee Shiner on Nov 9, 2023
Dear Valued Guest,Thank your for your honest rating! We appreciate you staying with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!