Ratings based on 233 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from arkansas

Close go BYU

Posted Aug 28, 2017
Staff very nice. Bed comfortable. Breakfast good. LOVED van service to and from campus all week. Will stay next year.
Comment from Hotel Management
Aug 28, 2017 by Craig Lindsey, Hotel Management
Thank you for your response. We hope you enjoyed Education Week on campus. We will be here for you in 2018. Have a great day.
4 out of 5
by Manuel

Almost perfect!

Posted Aug 21, 2017 on Hotels
The hotel is pleasant and the front desk staff excellent, personable and helpful. The breakfast was tasty and had nice selections. Having a separate toilet closet from the bath/shower is a great idea and makes it easier for two persons to get ready in the morning. Having a microwave and refrigerator is wonderful! Where it has fallen short is in two areas: the carpet was not clean particularly under the desk area and near the trash cans. When one walks barefoot in the room and then takes a shower the water under ones feet is black with soot. The other problem is a lack of common sense: do not place a family of 5 with children under 10 in a room above two adults (we) who value their peace and quiet. It would have been better if the family was placed under us instead of over us. Even better in an another part of the hotel with similar families.
4 out of 5
by Alan

This traveler left a rating score only Posted Aug 10, 2017 on Hotels
4 out of 5
by A verified traveler

Posted Aug 10, 2017 on Hotels
My family loved the layout!
4 out of 5
by eric

SpringHill Suites by Marriott Provo

Posted Aug 10, 2017 on Hotels
Very nice stay at SpringHill Suites by Marriott Provo. The room is very spacious and clean. Free breakfast included. Very typical hotel breakfast , no surprise. The best part was 2 bathrooms in our room which is very helpful when you have 5 persons stay in same room. Super close to BYU.
5 out of 5
by Mary

Great!

Posted Aug 3, 2017 on Hotels
We stayed after a trip to Canyonlands & Arches. This was definitely the best hotel of the trip. Good value.
Comment from Hotel Management
Aug 7, 2017
Mary, Thank you for stopping in and staying with us on your way to the beautiful national parks in southern Utah. I'm glad you had a wonderful stay. We love hearing that from our guest. Have a great day and come and see us again. Craig Lindsey General Manager SpringHIll Suite Marriott Provo
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jul 16, 2017
Nice, clean and quiet. Nice, clean and quiet. Nice, clean and quiet. Nice, clean and quiet. Nice, clean and quiet. Great location, close to University. Great location, close to University.
Comment from Hotel Management
Aug 7, 2017 by Craig L, Hotel Management
Thank you for the opportunity we had to take care of you while you were in Provo. We strive to give our guest a great experience at the SpringHill Suites Provo. Thank you, Craig Lindsey General Manager SpringHill Suites Marriott Provo
4 out of 5
by Mark

Good choice for families

Posted Jul 10, 2017 on Hotels
For a suite, the room was smaller than expected, but was adequate for our family of five for a brief stay. The room was otherwise clean and comfortable and the hotel is conveniently located near BYU stadium, providing easy access to the university, as well as shopping and dining at University Mall just a mile or so away. The immediate area around the hotel isn't particularly interesting or walkable, however. Breakfast was satisfying and included choices that are typical for similar style hotels.
Comment from Hotel Management
Aug 7, 2017
Mark, Thank you for taking the time to give our staff and readers feedback about our hotel. We are happy you stayed with us while you were in Provo. Families love staying at the SpringHill Suites because of the location to all of what Provo has to offer. The hot breakfast is a great way to get the family starting the day. Please come see us again when you're in Utah. Thank you, Craig Lindsey General Manager SpringHIll Suites Provo
4 out of 5
by Lynn

Beautiful and clean, not totally family-friendly

Posted Jun 27, 2017 on Hotels
Beautifully decorated, very clean, and extremely comfortable. My only complaints are that the very small pool was unbearably cold, which was disappointing for my kids who so look forward to visiting the pool on our road trip stops. The second thing may seem silly but I found myself protecting and running around after my 2 year old because he kept hitting his head on all the sharp-cornered end tables and coffee tables all throughout the small spaces. I know this is normal for a 2 year old, but I would say that this hotel may not be best for families with small children.
Comment from Hotel Management
Jun 29, 2017
Hello Lynn, Thank you for addressing the issue with the pool with the front desk while you were here. We are very sorry about the inconvenience this caused the family. We had our maintenance director adjust the temperature of the pool. With it being a hot summer, we turned the heat down a little too much. We hope you enjoyed the other amenities like the full hot breakfast and the larger roomier suites. Please visit us again when you are in Provo. Thank you, Craig Lindsey General Manager SpringHill Suites Marriott Provo
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to BYU

Posted May 7, 2017
Great place to stay, family friendly, good breakfast
Comment from Hotel Management
Jun 29, 2017 by Craig Lindsey, Hotel Management
Thank you for your feedback. We are very glad you stayed with us while you were in Provo. Please come again. Have a great day.