Ratings based on 118 Verified Reviews

3.8 out of 5
46% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Just good

Posted Oct 20, 2017
Big but old room, the wifi doesn't work well in the rooms
Comment from Hotel Management
Nov 29, 2017 by Cristóbal Valdebenito, Gran Hotel Pucon, Hotel Management
estimado Just Se ha derivado sus comentarios a nuestra área de Servicio Huésped para que envíe esta información que usted entrega de manera que estos comentarios nos ayudan a seguir mejorando.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, staff and amenities

Posted Aug 25, 2017
The Hotel Gran Pucon is excellent. The staff is very polite and helpful. I highly recommend shopping for stays during the off season, as none of the amenities or accomodations are lacking.
4 out of 5
by Maria Eugenia

Posted Apr 13, 2017 on Hotels
Great Location, beautiful hotel so sad its not better taken care off. The service and food is great!
1 out of 5
by A verified traveler

Old, very dirty, terribly kept, not worth a visit/

Posted Mar 5, 2017
Old, very dirty, terribly kept, not worth a visit/stay, very disapointing.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunnyvale

Nice view of the lake

Posted Dec 17, 2016
Friendly. helpful staff, minimum of 50 characters here.
Comment from Hotel Management
Jan 19, 2017 by Cristobal.valdebenito@enjoy.cl , Hotel Management
Sus comentarios nos sirven para mejorar, esperamos haber estado a la altura de sus expectativas. Atte. Cristóbal Valdebenito
5 out of 5
by A verified traveler

Fantastic location with beautiful views

Posted Dec 16, 2016 on Hotels
Gran Pucon has a great location overlooking the blacksand beach. The standard rooms were sparse on toiletries, but rooms were large. There is no complimentary bottles of water. There are 2 pools with access to the beach. We will stay again at £57.
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Sus comentarios nos sirven para mejorar, esperamos haber estado a la altura de sus expectativas. Atte. Cristóbal Valdebenito
4 out of 5
by A verified traveler

Good location and shopping

Posted Dec 16, 2016 on Hotels
Good location and shopping.
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
estimado gracias por sus comentarios, estos nos sirven para seguir mejorando. atte. Cristóbal Valdebenito
3 out of 5
by A verified traveler

Posted Dec 15, 2016 on Hotels
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
estimado gracias por sus comentarios, estos nos sirven para seguir mejorando. atte. Cristóbal Valdebenito
3 out of 5
by A verified traveler from B

Great location , faded hotel

Posted Nov 12, 2016
Location: Lovely two. And great location fir the views etc
It's got great views, but the staff were indifferent, except housekeeping who were consistently lovely. Good size rooms, but limited plugs - beds comfortable.
Comment from Hotel Management
Jan 25, 2017 by Cristóbal Valdebenito, Hotel Management
estimado gracias por sus comentarios, estos nos sirven para seguir mejorando.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 30, 2016 on Hotels