Ratings based on 139 Verified Reviews

4.6 out of 5
73% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2018
The hotel was the perfect place to end our 2+ week trip.
Comment from Hotel Management
Mar 21, 2018 by Sally, Hotel Management
Welcome to The Ritz-Carlton Shanghai, Pudong! Thank you for your kindly comments. We are coming you back in the nearst future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Modern luxury hotel in the city centre

Posted Feb 20, 2018
Fantastic experience in the club lounge with lovely staff. Celebrated grandparents 80th, which the staff catered for. Excellent facilities including the gym, pool and rooftop bar.
Comment from Hotel Management
Feb 22, 2018 by Sally, Hotel Management
Dear Mr. Richard, Thank you for staying with us. We were pleased to read your positive comments. Once again, thank you for your trust in The Ritz-Carlton brand and we all looking forward to welcoming you back to our hotel in the near future.
5 out of 5
by Kent

Beautiful hotel. Close to Pearl Tower.

Posted Jan 6, 2018 on Hotels
We booked the "Studio" room. I think they refer to it as a "junior suite" at the hotel. Beautiful room with panoramic views of the city. Our room faced the Shanghai Tower on the right and on the left, you could see the Pearl Tower. Room size is more than sufficient and we had a baby in tow. House keeping was excellent as they had brought us some baby toiletry products. Also, there is no shortage of bottled water in the room to drink and to make formula with. They also constantly refill at turndown and in the mornings. Special thanks goes to Guest Recognition Officer, Erica, for making our stay fabulous. She had printed out Shanghai information for us and given it to us, even without us asking! And we were also given a lovely Ritz Kidz backpack for our LO. The hotel is right above the subway station. There is also a high-end mall right below the hotel and another mall across the street with many other shops.
Comment from Hotel Management
Jan 23, 2018 by Sally Zheng, Hotel Management
Dear Kent, Thank you for staying with us. We were pleased to read your positive comments on nice staff/ nice bed/ hotel location). Once again, thank you for your trust in The Ritz-Carlton brand and we all looking forward to welcoming you back to our hotel in the near future.
5 out of 5
by A verified traveler

Posted Dec 12, 2017 on Hotels
It was really good experience and staff very friendy
Comment from Hotel Management
Dec 14, 2017
Dear Guest, Thank you very much for your five star review and taking the time to share your comments on Expedia. I am delighted that you had a memorable journey during your stay with us. It is with pleasure to read our Ladies and Gentlemen are able to provide an outstanding services to you. Your kind words have been shared with the entire service team. Thank you once again, and we look forward to welcoming you back in the nearest future. Sincerely.
4 out of 5
by A verified traveler

Posted Nov 10, 2017 on Hotels
excellent hotel with perfect location and window view,facility and service is also good
Comment from Hotel Management
Nov 14, 2017
Dear Guest, Thank you for sharing your wonderful review. We are most pleased to read that you were able to fully-enjoy the amazing views and convenience of staying as a guest in our hotel. We hope to welcome you again soon. Warm Regards.
5 out of 5
by Benjamin

Posted Oct 27, 2017 on Hotels
Comment from Hotel Management
Nov 14, 2017
Dear Guest, Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. We hope to welcome you again soon. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Easy check in, great warm welcome. Professional

Posted Sep 28, 2017
Professional staff, easy check in, welcoming, great hotel and room amenities. Close to shops, taxis and restaurants
Comment from Hotel Management
Nov 20, 2017 by Sabrina Sha, Hotel Management
Dear Guest, Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. We hope to welcome you again soon. Warm Regards.
5 out of 5
by Tricia

Shanghai excellence

Posted Sep 28, 2017 on Hotels
Our five night stay in a Club Deluxe room was an excellent choice. Generous size room with beautiful amenities. The Club lounge offered a delightful reprieve from the business of the Shanghai streets at the end of each day as well as a delicious breakfast at the start. The staff were amazingly helpful and offered excellent advice. I would highly recommend this hotel. A quick taxi trip took us to our varying destinations each day.
Comment from Hotel Management
Nov 20, 2017
Dear Guest, Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. We hope to welcome you again soon. Warm Regards.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 18, 2017 on Hotels
1 out of 5
by A verified traveler

Very bad

Posted Sep 3, 2017
Pros: Nothing
Cons: Nothing
Location: The things are too expensive nearby
I do not like this hotel. I do not think it should be that expensive.