Ratings based on 997 Verified Reviews

4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

close to airport; helpful staff

Posted Nov 29, 2017
Room is renovated and clean; very quite and comfortable. The hotel is close to the airport and offer free drop-off. Very helpful and friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kent UK

Our happy stay in Shanghai .

Posted Nov 5, 2017
Top class room with high specification facilities.Very helpful staff who made us feel at ease and happy .
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent Service and very friendly staff

Posted Oct 29, 2017
Cons: Maybe they can improve on their western restaurant. Didn't feel like the food was as western especially the breakfast. But overall they are excellent.
The staff who work here are excellent and they make you feel welcome and always helpful. The hotel is amazing and the food is great,
3 out of 5
by A verified traveler from UK

Smart clean hotel "close" to airport.

Posted Sep 25, 2017
Pros: Clean, comfortable, wifi
Location: good for going to the airport
I checked in late and was upgraded to a superior room. The bellboy said "we've given you the first room on this floor" - what I didn't realise until I'd gone to bed was that the lift shaft was on the other side of my room, and I could hear the lifts going up and down. Whilst not intrusive it was noticeable - like a distant plane taking off. Didn't stop me sleeping. Don't kid yourself that this hotel is adjacent to the airport. Its a 20 minute taxi ride. I didn't get a chance to have breakfast, dimmer or use the gym etc.
Comment from Hotel Management
Sep 27, 2017 by Ray, Hotel Management
Dear guest, Thank you for taking time out of your busy schedule to share your experience with us. Hotel location, convenient transportation, adjacent to Shanghai Pudong International Airport and Shanghai Disney Park, Pudong airport to provide daily shuttle service and Disney shuttle service, at the same time near the rail line 2 Chuansha station, also near the modern commercial plaza and Bailian shopping center shopping and entertainment mall, we sincerely hope that you can feel our warm and thoughtful service to stay. Sincerely look forward to your visit again! Guest relations manager.Ray
4 out of 5
by A verified traveler from Kansas City

Good transit hotel

Posted Sep 15, 2017
Pros: Room cleanliness, size. Rates fair.
Cons: Some additional English speaking staff
Location: Did not leave the property.
Good hotel close to Pudong airport. Free shuttle to the airport, but very unclear where to find the shuttle TO the hotel. Had to take taxi and was charged far more than proper for a 20 minute ride. The hotel is very nice. Good size rooms with over-sized bathroom. Only downside was the staff (other than front desk) spoke virtually no English. Very challenging unlike what you find in the city proper. Overall, if I were transiting I would stay here again.
Comment from Hotel Management
Sep 27, 2017 by ray, Hotel Management
Dear guest, Thank you for taking time out of your busy schedule to share your experience with us. Hotel location, convenient transportation, adjacent to Shanghai Pudong International Airport and Shanghai Disney Park, Pudong airport to provide daily shuttle service and Disney shuttle service, at the same time near the rail line 2 Chuansha station, also near the modern commercial plaza and Bailian shopping center shopping and entertainment mall, we sincerely hope that you can feel our warm and thoughtful service to stay. Sincerely look forward to your visit again! Guest relations manager.Ray
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2017 on Orbitz
Pros: Everything except the location
Location: The place was not near anything I could walk to. Lot of construction.
I only had one full day here and the Concierge was very helpful in finding me a tour for the day.
Comment from Hotel Management
Sep 27, 2017 by ray, Hotel Management
Dear guest, Thank you for taking time out of your busy schedule to share your experience with us. Hotel location, convenient transportation, adjacent to Shanghai Pudong International Airport and Shanghai Disney Park, Pudong airport to provide daily shuttle service and Disney shuttle service, at the same time near the rail line 2 Chuansha station, also near the modern commercial plaza and Bailian shopping center shopping and entertainment mall, we sincerely hope that you can feel our warm and thoughtful service to stay. Sincerely look forward to your visit again! Guest relations manager.Ray
3 out of 5
Recommended
for Everyone
by A verified traveler

Gym staff not friendly

Posted Aug 28, 2017
I stayed there for 5 days. The room desing is great. It is little bit far from city and need a taxi in and out. The gym instructor occupy the equipment that I want and chatted with other staff to complain about his manager. He definitely was aware that I was waiting next to him. But he totally ignore that. Bad experience.
Comment from Hotel Management
Sep 7, 2017 by Kelly Qian , Hotel Management
Dear guest, Thank you so much for choosing Royal International Hotel Shanghai to stay and for taking your valuable time to share with the broader Expedia community, We are sorry to hear your inconvenience at our gym, We will pay more attention our management for the staff, We look forward to welcoming you back very soon. with best regards
4 out of 5
by A verified traveler

Good value

Posted Aug 25, 2017 on Hotels
The room was clean and in good repair. Comfortably furnished with a good desk and coffee/tea station. I found the bed a bit hard but that is a personal thing. Very few employees speak English which made it a challenge for me and although a business center is advertised, it was not open so I could not print my boarding pass.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017 on Orbitz
Nice amenities, very well thought out for the guest's experience and comfort. Would stay again!
4 out of 5
by A verified traveler

Quick stopover

Posted Aug 17, 2017 on Hotels
We arrived late and left early, so we didn't have much time to enjoy the hotel or to experience the surrounding area. The hotel itself is beautiful. We were upgraded to a suite, which was very nice (we had reserved two rooms and were upgraded to two suites). However, some incidentals were over-looked. For example: there were no extra linens for the sofa (we had three people and were supposed to have an extra bed in the room), there was no way to make coffee in the room, there was no soap or hand towels in the half-bath (that's right, the suite has 1 1/2 baths!). It was too late for us to bother with asking for those things, so I can't say how they would have handled it. The main bathroom was super-plush. We enjoyed our short stay. The staff spoke limited English. The bellhop spoke the best English and was our contact for reserving the airport shuttle. There is an airport shuttle, but you have to call ahead and reserve it. We had our Chinese tour guide call for us and arrange for our pick-up at the airport. I'm not sure if we could have done that on our own, but as it worked out, they sent a van just for us. We told them when we needed to be back in the morning and they were ready and waiting for us the next morning.