Close to a highway, very noisy. Uncomfortable bed as well as pillows. I got there at 5pm and the room was not ready. No sugar and cream for the coffee. No bath soap and other complements.
Comment from Hotel Management
Aug 22, 2016 by Rubgar, Hotel Management
I was disappointed to hear about your experience in our hotel. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay.
Your valued feedback highlighted a number of areas for improvement that I have since shared with Hosekeeping Mgr, who join me in offering their apologies for their team’s shortcomings.
Once again, thank you for providing feedback that will ultimately help improve our dining procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Puebla so that we can provide you with a premium dining experience that not only meet, but exceed your expectations.