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Reviews of Fiesta Inn Puebla Las Animas

3.5 out of 5
Fiesta Inn Puebla Las Animas
39 Poniente 3515 Col Las Animas, Puebla, PUE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 489 out of 747 reviews" "
Rating 8 - Good. 211 out of 747 reviews" "
Rating 6 - Okay. 34 out of 747 reviews" "
Rating 4 - Poor. 7 out of 747 reviews" "
Rating 2 - Terrible. 6 out of 747 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Omar, Woodside

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value!
Stayed 1 night in Mar 2024
Response from Eliud Bigurra, Gerente general on Mar 23, 2024
Sr. Omar;Muchas gracias por tomarse el tiempo de evaluar nuestros servicios. Le esperamos pronto de regreso en esta su casa. Saludos cordiales,Eliud BigurraGerente General

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time that ive stayed here. Great and very helpful staff, its one of the very few hotels that has a free coffee and snack table every evening on each floor. Great way of appreciating your guests and making them comfortable. I give them a 10 out of 10 and recommend you stay here. This will always be my place of stay during my business trips. Michael Toronto, Canada.
Stayed 2 nights in Feb 2024
Response from Eliud Bigurra, Gerente general on Feb 16, 2024
Mr. Michael,Thanks a lot for your comments regarding your stay with us.We will send your opinion to team, I am sure it will motivate them to maintain the focus on continuous improvement processes in the serviceWe hope to see you soon.Warm regards,Eliud BigurraGeneral Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eliud Bigurra, Gerente general on Mar 21, 2024
Srita Nancy:Muchas gracias por tomarse el tiempo de evaluar nuestros servicios. La esperamos pronto de regreso en esta su casa.Cordialmente,Eliud BigurraGerente General

10/10 Excellent

Jose Arturo, Coppell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the reception are very friendly, building,, Clean, furniture and atmosphere. first-class
Stayed 1 night in Jan 2024
Response from Eliud Bigurra, Gerente general on Jan 31, 2024
Mr. José Arturo;Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Eliud BigurraGerente general.

6/10 Okay

Vania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gusta mucho este lugar, solo las toallas estaban muy viejitas y percudidas, las sábanas también pero el personal es súper amable.
Stayed 4 nights in Dec 2023
Response from Ade on Dec 26, 2023
Vania:Muchas gracias por sus comentarios.Lamento la impresión generada por el tema de las toallas y sábanas, estamos en proceso de realizar una inversión para sustitución de las mismas.Espero tener la oportunidad de volver a ser sus anfitriones en su próxima visita a Aguascalientes.Saludos cordiales,Adela GarcíaGerente General

10/10 Excellent

Seth, Fontana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Eliud Bigurra, Gerente General on Dec 17, 2023
Seth;Muchas gracias por tomarse el tiempo de evaluar nuestros servicios. Le esperamos pronto de regreso en esta su casa. Saludos cordiales,Eliud BigurraGerente General

10/10 Excellent

Delfino, Staten Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eliud Bigurra, Gerente General on Dec 16, 2023
Sr DelfinoAprecio mucho el tiempo que se tomó para evaluar nuestros servicios.Lo esperamos pronto de regreso en esta su casa. Saludos cordiales,Eliud BigurraGerente General

10/10 Excellent

Delfino, Staten Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Dec 2023
Response from Eliud Bigurra, Gerente General on Dec 16, 2023
Sr. DelfinoMuchas gracias por sus comentarios. Me da gusto saber que cumplimos con sus expectativas de servicio. Lo esperamos pronto de regreso en esta su casa.Cordialmente,Eliud BigurraGerente General

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es combeniente seguro los empleados son muy amables todo bien lo recomiendo
Stayed 3 nights in Nov 2023
Response from Adela García Gerente General on Nov 28, 2023
Alberto:Aprecio mucho que se haya tomado el tiempo de compartir su experiencia de servicio. Me da gusto saber que cumplimos con sus expectativas, así como contar con su preferencia y recomendación. Le esperamos pronto de regreso en esta su casa.Cordialmente,Adela GarcíaGerente General

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ade on Dec 5, 2023
Victor:Aprecio mucho que se haya tomado el tiempo de evaluar nuestros servicios.Le esperamos pronto de regreso en esta su casa.Saludos cordiales,Adela GarciaGerente General

10/10 Excellent

Porfirio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ade on Oct 23, 2023
Porfirio:Muchas gracias por tomarse el tiempo de evaluar nuestros servicios.Me da gusto saber que cumplimos con sus expectativas.Le esperamos pronto de regreso en esta su casa.Saludos cordiales,Adela GarciaGerente General

10/10 Excellent

Jesus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and convenient in a very nice area and close to shopping and dinning options. Nice pool
Stayed 1 night in Oct 2023
Response from Ade on Oct 9, 2023
Jesus:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarciaGeneral Manager

10/10 Excellent

Inam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Ade on Oct 9, 2023
Inam:Gracias por tomarse el tiempo de evaluar nuestros servicios.Me da gusto ver que cumplimos con sus expectativas de servicio.Le espermos pronto de regreso en esta su casa.Saludos cordiales,Adela GarciaGerente General

10/10 Excellent

Inam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The employees were nice.
Stayed 4 nights in Sep 2023
Response from Ade on Oct 4, 2023
Inam:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarciaGeneral Manager

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clearness and very helpful staff
Stayed 1 night in Aug 2023
Response from Ade on Sep 1, 2023
Michael:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarciaGeneral Manager

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the area around the hotel, the friendliness of the staff
Stayed 1 night in Jul 2023
Response from Ade on Jul 29, 2023
Daniel:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarciaGeneral Manager

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people and really great service thank you
Stayed 6 nights in Jul 2023
Response from Ade on Jul 17, 2023
Jose:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarciaGeneral Manager

10/10 Excellent

Dulce Alessandra

Stayed 1 night in Jul 2023
Response from Ade on Jul 31, 2023
Dulce Alessandra:Aprecio mucho que se haya tomado el tiempo de evaluar nuestros servicios.Le esperamos pronto de regreso en esta su casa.Saludos cordiales,Adela GarciaGerente General

10/10 Excellent

America, San Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The breakfast was ok. The rooms were cleaned and comfortable. Walking distance to mall and other restaurants nearby. Would stay here again.
Stayed 2 nights in Jun 2023
Response from Ade on Jul 8, 2023
Dear America:Thanks a a lot for your comments regarding your stay with us.Warm regards,Adela GarciaGeneral Manager

4/10 Poor

Claudio

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Ade on Jun 23, 2023
Claudio:Lamento mucho ver que no cumplimos sus expectativas.Solo identificamos con su nombre una estancia donde nos hace saber su inconformidad ya que no pudimos otorgar la tarifa promocional que reservó a través de Expedia para una extensión de estancia de manera directa. Ojalá nos pueda ampliar su comentario a fin de poder tomar acciones de mejora.Espero tener la oportunidad de volver a ser sus anfitriones en esta su casa.Cordialmente,Adela GarciaGerente General

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! It was my third time staying here and was very happy with all aspects of the property. From the staff to the room to the amenities, everything was top notch. I’d highly recommend Fiesta Inn.
Stayed 5 nights in Mar 2023
Response from Ade on Mar 29, 2023
David:Thanks a lot for your comments regarding your stay with us.I really appreciate your preference and recommendation.I hope to be your hosts again on your next visit to Puebla.Best regards,Adela GarciaGeneral Manager

8/10 Good

Miguel angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area and rooms are clean, having a shopping center right next to is a plus, but i do not like the staff insisting to have a free “breakfast” to talk about a reward card. i said no since first day but they even called me at my room. other than that hotel is Great. i will definitely comeback.
Stayed 5 nights in Mar 2023
Response from Ade on Mar 17, 2023
Miguel Angel:Thanks a lot for your comments regarding your stay with us.I apologize for the inconvenience we cause you due to the calls and insistence of the vacation club staff, we will send a report to the corresponding area since they are not part of our staff.I hope to see you soon!Warm regards,Adela GarciaGeneral Manager

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio al cliente ✅️ Limpio y seguro
Response from Ade on Jan 18, 2023
Alberto:Aprecio mucho sus comentarios.Me da gusto saber que cumplimos con sus expectativas de servicio, así como contar con su preferencia y recomendación.Lo esperamos pronto de regreso en esta su casa.Saludos cordiales,Adela GarciaGerente General

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!! We stayed here previously for one night and wanted a longer stay to get a better feel for the hotel. We were not disappointed. The staff was super friendly, attentive and the fact they spoke english made it easy to communicate. We’d definitely recommend and will stay here in the future.
Response from Ade on Jan 17, 2023
David:Thanks a lot for your comments regarding your stay with us.I really appreciate your preference and recommendation.We hope to see you soon.Warm regards,Adela GarciaGeneral Manager

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Dec 2022
Response from Ade on Dec 31, 2022
Sara:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarciaGeneral Manager

6/10 Okay

LUIS, Chula vista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mala regadera es todo lo demás todo jien
Response from Cordialmente, Adela Garcia Gerente General on Dec 24, 2022
Luis: Lamento mucho el inconveniente generado durante su estancia, haremos revisión de lo que nos menciona con los responsables del área a fin de tomar acciones de mejora. Espero tener la oportunidad de volver a recibirlo en esta su casa para atenderlo como usted merece.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff extremely helpful, attentive and friendly. Service was excellent and hotel well maintained with highest level of cleanliness
Stayed 5 nights in Sep 2022
Response from Ade on Sep 10, 2022
John:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarciaGeneral Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was great!! Beautiful room, great service, friendly staff and very clean. There’s a lot to do near the hotel and is easily accessible by foot or in car. I’d definitely come back and would recommend
Stayed 1 night in Jul 2022
Response from Ade on Aug 1, 2022
David: Thanks a lot for your comments regarding your stay with us. We hope to see you soon. Warm regards, Adela Garcia General Manager

8/10 Good

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
La gente que me atendió fue muy amable. La habitación bastante amplia, limpia y cómoda.
Stayed 1 night in Jul 2022
Response from Ade on Jul 25, 2022
Moises: Agradezco sus comentarios. Me da gusto saber que cumplimos con sus expectativas de servicio. Lo esperamos pronto de regreso en esta su casa. Cordialmente, Adela Garcia Gerente General

6/10 Okay

Reyna Gallardo

Disliked: Staff & service
They should not assume that people don’t speak the language and try to over charge
Stayed 1 night in Jun 2022
Response from Ade on Jul 1, 2022
Dear Reyna: Thanks a lot for your comments regarding your stay with us. I apologize for the inconveniences we may caused you. I will do research on what you mention to us to take improvement actions. I look forward to having the opportunity to host you again. Warm regards, Adela Garcia General Manager

8/10 Good

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Ade on Jun 27, 2022
Gerardo: Agradezco que se haya tomado el tiempo de evaluar nuestros servicios. En caso de tener alguna opinión en relación a su estancia, agradeceré nos la haga llegar. Quedo a sus apreciables órdenes. Cordialmente, Adela García Gerente General FIESTA INN PUEBLA LAS ANIMAS

10/10 Excellent

Jasvinder

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff that make you feel welcome, good standard of facilities and cleanliness.
Stayed 15 nights in Jun 2022
Response from Ade on Jun 23, 2022
Jasvinder: Thanks a lot for you comments regarding your stay with us. We hope to see you soon. Warm regards, Adela Garcia General Manager FIESTA INN PUEBLA LAS ANIMAS

10/10 Excellent

Hugo Enrique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Ade on Feb 19, 2022
Hugo: Agradezco que se haya tomado el tiempo de evaluar nuestros servicios. Lo esperamos pronto de regreso en esta su casa. Cordialmente, Adela Garcia Gerente General

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best attention at night
In general the stay was good, excepting for one night that we were coming from a wake at 2 AM and the hotel was closed, with no lights at the entrance and no one was answering the phone so my husband had to go all the way around and entered through the shopping center to be able to get into the hotel.
Stayed 5 nights in Jan 2022
Response from Ade on Jan 28, 2022
Thanks a lot for your comments regarding your stay with us. I apologize for the inconvenience, I am taking improvement actions with our staff. I hope to see you soon. Warm regards, Adela Garcia General Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Jan 2022
Response from Ade on Jan 15, 2022
Alexander: Thanks a lot for your comments regarding your stay with us. We hope to see you soon. Warm regards, Adela García General Manager

10/10 Excellent

Sonia L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
General information
This is a basic hotel, with the main thing you require for a trip. Nice, clean and confortable rooms. The pool is small and over the weekend they have it heated.
Stayed 1 night in Jan 2022
Response from Ade on Jan 5, 2022
Sonia: Thanks a lot for your comments regarding your stay with us. We hope to see you soon. Warm regards, Adela Garcia General Manager

10/10 Excellent

Jaime

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced, clean, friendly staff. I would definitely consider staying at this location in the future.
Stayed 1 night in Dec 2021
Response from Ade on Jan 4, 2022
Jaime: Thanks a lot for your comments regarding your stay with us. We hope to see you soon. Warm regards, Adela Garcia General Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Location. Great Staff. Great Beds and Great Pillows. Room was clean immaculately every day.
Stayed 4 nights in Dec 2021
Response from Ade on Dec 13, 2021
David: Thanks a lot for your comments regarding your stay with us. We hope to see you soon. Warm regards, Adela Garcia General Manager FIESTA INN PUEBLA LAS ANIMAS

10/10 Excellent

Saray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Ade on Dec 6, 2021
Saray: Gracias por tomarse el tiempo de evaluar nuestros servicios. Le esperamos pronto de regreso en esta su casa. Cordialmente, Adela Garcia Gerente General

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Ade on Nov 26, 2021
Teresa: Gracias por tomarse el tiempo de evaluar nuestros servicios. La esperamos pronto de regreso en esta su casa. Saludos cordiales, Adela García Gerente General

8/10 Good

Wilver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good service
Stayed 2 nights in Jun 2021
Response from Ade on Jul 2, 2021
Thanks a lot for your comments regarding your stay with us. We hope to see you soon. Warm regards, Adela García General Manager

8/10 Good

Soledad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Ade on Jun 14, 2021
Soledad: Agradezco que se haya tomado el tiempo de evaluar nuestros servicios. Espero tener la oportunidad de volver a recibirla en esta su casa. Cordialmente, Adela Garcia Gerente General

8/10 Good

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno, limpio y en buena zona.
El hotel es moderno, bien cuidado, en un centro comercial por lo qué hay mucho que hacer.
Stayed 1 night in May 2021
Response from Ade on May 28, 2021
Jens: Aprecio mucho sus comentarios. Me da gusto saber que cumplimos con sus expectativas de servicio, así como contar con su preferencia y recomendación. Le esperamos pronto de regreso en esta su casa. Saludos cordiales, Adela García Gerente General

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely nice, clean and quiet perfect for a short city break!
Stayed 1 night in Apr 2021
Response from Ade on Apr 5, 2021
Thanks a lot for your comments regarding your stay with us. We hope to see you soon. Warm regards, Adela Garcia General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Gerencia General on Mar 31, 2021
Buen día, Agradecemos mucho el tiempo dedicado en evaluar nuestros servicios. Le esperamos pronto de vuelta en esta su casa. Saludos cordiales y excelente día!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, good ammenities and gave me discounts on food and beverage
Stayed 1 night in Feb 2021
Response from Ade on Mar 1, 2021
Thanks a lot for your comments regarding your stay with us. We hope to see you soon. Warm regards, Adela Garcia General Manager Fiesta Inn Puebla Las Animas

10/10 Excellent

Jonathan, NY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was always happy to assist us with anything we may need
Stayed 6 nights in Dec 2020
Response from General Manager on Dec 30, 2020
Thank you very much for your comments and your recommendation. We hope to see you back soon. Best regards,

10/10 Excellent

Gloria, Honduras

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like Fiesta Inn, there is a small shopping area on the side of the hotel which makes it very convenient. The hotel services are excellent as well as the staff.
Stayed 6 nights in Oct 2020
Response from Ade on Oct 21, 2020
Gloria: Thanks a lot for sending us your comments. I am glad to know that you enjoy your stay with us. We hope to see you soon. Warm regards, Adela García General Manager FIESTA INN PUEBLA LAS ANIMAS

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente servicio y el staff sumamente amables. Localidad accesible.
Stayed 5 nights in Sep 2020
Response from Ade on Sep 19, 2020
Muchas gracias por sus comentarios. Me da gusto saber que cumplimos con sus expectativas de servicio . Le esperamos pronto de regreso en esta su casa. Saludos cordiales, Adela García Gerente General