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Response from Eliud Bigurra, Gerente general on Mar 23, 2024
Sr. Omar;Muchas gracias por tomarse el tiempo de evaluar nuestros servicios. Le esperamos pronto de regreso en esta su casa. Saludos cordiales,Eliud BigurraGerente General
This is the 2nd time that ive stayed here. Great and very helpful staff, its one of the very few hotels that has a free coffee and snack table every evening on each floor. Great way of appreciating your guests and making them comfortable.
I give them a 10 out of 10 and recommend you stay here.
This will always be my place of stay during my business trips.
Michael Toronto, Canada.
Michael
Stayed 2 nights in Feb 2024
Response from Eliud Bigurra, Gerente general on Feb 16, 2024
Mr. Michael,Thanks a lot for your comments regarding your stay with us.We will send your opinion to team, I am sure it will motivate them to maintain the focus on continuous improvement processes in the serviceWe hope to see you soon.Warm regards,Eliud BigurraGeneral Manager
Response from Eliud Bigurra, Gerente general on Mar 21, 2024
Srita Nancy:Muchas gracias por tomarse el tiempo de evaluar nuestros servicios. La esperamos pronto de regreso en esta su casa.Cordialmente,Eliud BigurraGerente General
Nos gusta mucho este lugar, solo las toallas estaban muy viejitas y percudidas, las sábanas también pero el personal es súper amable.
Vania
Stayed 4 nights in Dec 2023
Response from Ade on Dec 26, 2023
Vania:Muchas gracias por sus comentarios.Lamento la impresión generada por el tema de las toallas y sábanas, estamos en proceso de realizar una inversión para sustitución de las mismas.Espero tener la oportunidad de volver a ser sus anfitriones en su próxima visita a Aguascalientes.Saludos cordiales,Adela GarcíaGerente General
Response from Eliud Bigurra, Gerente General on Dec 17, 2023
Seth;Muchas gracias por tomarse el tiempo de evaluar nuestros servicios. Le esperamos pronto de regreso en esta su casa. Saludos cordiales,Eliud BigurraGerente General
Response from Eliud Bigurra, Gerente General on Dec 16, 2023
Sr DelfinoAprecio mucho el tiempo que se tomó para evaluar nuestros servicios.Lo esperamos pronto de regreso en esta su casa. Saludos cordiales,Eliud BigurraGerente General
Response from Eliud Bigurra, Gerente General on Dec 16, 2023
Sr. DelfinoMuchas gracias por sus comentarios. Me da gusto saber que cumplimos con sus expectativas de servicio. Lo esperamos pronto de regreso en esta su casa.Cordialmente,Eliud BigurraGerente General
Es combeniente seguro los empleados son muy amables todo bien lo recomiendo
Alberto
Stayed 3 nights in Nov 2023
Response from Adela García Gerente General on Nov 28, 2023
Alberto:Aprecio mucho que se haya tomado el tiempo de compartir su experiencia de servicio. Me da gusto saber que cumplimos con sus expectativas, así como contar con su preferencia y recomendación. Le esperamos pronto de regreso en esta su casa.Cordialmente,Adela GarcíaGerente General
Victor:Aprecio mucho que se haya tomado el tiempo de evaluar nuestros servicios.Le esperamos pronto de regreso en esta su casa.Saludos cordiales,Adela GarciaGerente General
Porfirio:Muchas gracias por tomarse el tiempo de evaluar nuestros servicios.Me da gusto saber que cumplimos con sus expectativas.Le esperamos pronto de regreso en esta su casa.Saludos cordiales,Adela GarciaGerente General
Inam:Gracias por tomarse el tiempo de evaluar nuestros servicios.Me da gusto ver que cumplimos con sus expectativas de servicio.Le espermos pronto de regreso en esta su casa.Saludos cordiales,Adela GarciaGerente General
Jose:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarciaGeneral Manager
10/10 Excellent
Dulce Alessandra
Jul 10, 2023
Dulce Alessandra
Stayed 1 night in Jul 2023
Response from Ade on Jul 31, 2023
Dulce Alessandra:Aprecio mucho que se haya tomado el tiempo de evaluar nuestros servicios.Le esperamos pronto de regreso en esta su casa.Saludos cordiales,Adela GarciaGerente General
The staff was friendly and helpful. The breakfast was ok. The rooms were cleaned and comfortable. Walking distance to mall and other restaurants nearby. Would stay here again.
America
Stayed 2 nights in Jun 2023
Response from Ade on Jul 8, 2023
Dear America:Thanks a a lot for your comments regarding your stay with us.Warm regards,Adela GarciaGeneral Manager
4/10 Poor
Claudio
Jun 22, 2023
Liked: Cleanliness
Disliked: Staff & service
Claudio
Stayed 1 night in Jun 2023
Response from Ade on Jun 23, 2023
Claudio:Lamento mucho ver que no cumplimos sus expectativas.Solo identificamos con su nombre una estancia donde nos hace saber su inconformidad ya que no pudimos otorgar la tarifa promocional que reservó a través de Expedia para una extensión de estancia de manera directa. Ojalá nos pueda ampliar su comentario a fin de poder tomar acciones de mejora.Espero tener la oportunidad de volver a ser sus anfitriones en esta su casa.Cordialmente,Adela GarciaGerente General
Great hotel! It was my third time staying here and was very happy with all aspects of the property. From the staff to the room to the amenities, everything was top notch. I’d highly recommend Fiesta Inn.
David
Stayed 5 nights in Mar 2023
Response from Ade on Mar 29, 2023
David:Thanks a lot for your comments regarding your stay with us.I really appreciate your preference and recommendation.I hope to be your hosts again on your next visit to Puebla.Best regards,Adela GarciaGeneral Manager
Area and rooms are clean, having a shopping center right next to is a plus, but i do not like the staff insisting to have a free “breakfast” to talk about a reward card. i said no since first day but they even called me at my room. other than that hotel is Great. i will definitely comeback.
Miguel angel
Stayed 5 nights in Mar 2023
Response from Ade on Mar 17, 2023
Miguel Angel:Thanks a lot for your comments regarding your stay with us.I apologize for the inconvenience we cause you due to the calls and insistence of the vacation club staff, we will send a report to the corresponding area since they are not part of our staff.I hope to see you soon!Warm regards,Adela GarciaGeneral Manager
Alberto:Aprecio mucho sus comentarios.Me da gusto saber que cumplimos con sus expectativas de servicio, así como contar con su preferencia y recomendación.Lo esperamos pronto de regreso en esta su casa.Saludos cordiales,Adela GarciaGerente General
Great hotel!! We stayed here previously for one night and wanted a longer stay to get a better feel for the hotel. We were not disappointed. The staff was super friendly, attentive and the fact they spoke english made it easy to communicate. We’d definitely recommend and will stay here in the future.
David
Response from Ade on Jan 17, 2023
David:Thanks a lot for your comments regarding your stay with us.I really appreciate your preference and recommendation.We hope to see you soon.Warm regards,Adela GarciaGeneral Manager
Response from Cordialmente, Adela Garcia Gerente General on Dec 24, 2022
Luis: Lamento mucho el inconveniente generado durante su estancia, haremos revisión de lo que nos menciona con los responsables del área a fin de tomar acciones de mejora. Espero tener la oportunidad de volver a recibirlo en esta su casa para atenderlo como usted merece.
Everything about the hotel was great!! Beautiful room, great service, friendly staff and very clean. There’s a lot to do near the hotel and is easily accessible by foot or in car. I’d definitely come back and would recommend
David
Stayed 1 night in Jul 2022
Response from Ade on Aug 1, 2022
David:
Thanks a lot for your comments regarding your stay with us.
We hope to see you soon.
Warm regards,
Adela Garcia
General Manager
La gente que me atendió fue muy amable. La habitación bastante amplia, limpia y cómoda.
Moises
Stayed 1 night in Jul 2022
Response from Ade on Jul 25, 2022
Moises:
Agradezco sus comentarios.
Me da gusto saber que cumplimos con sus expectativas de servicio.
Lo esperamos pronto de regreso en esta su casa.
Cordialmente,
Adela Garcia
Gerente General
6/10 Okay
Reyna Gallardo
Jul 1, 2022
Disliked: Staff & service
They should not assume that people don’t speak the language and try to over charge
Reyna Gallardo
Stayed 1 night in Jun 2022
Response from Ade on Jul 1, 2022
Dear Reyna:
Thanks a lot for your comments regarding your stay with us. I apologize for the inconveniences we may caused you. I will do research on what you mention to us to take improvement actions.
I look forward to having the opportunity to host you again.
Warm regards,
Adela Garcia
General Manager
Gerardo:
Agradezco que se haya tomado el tiempo de evaluar nuestros servicios.
En caso de tener alguna opinión en relación a su estancia, agradeceré nos la haga llegar.
Quedo a sus apreciables órdenes.
Cordialmente,
Adela García
Gerente General
FIESTA INN PUEBLA LAS ANIMAS
Very friendly staff that make you feel welcome, good standard of facilities and cleanliness.
Jasvinder
Stayed 15 nights in Jun 2022
Response from Ade on Jun 23, 2022
Jasvinder:
Thanks a lot for you comments regarding your stay with us.
We hope to see you soon.
Warm regards,
Adela Garcia
General Manager
FIESTA INN PUEBLA LAS ANIMAS
Hugo:
Agradezco que se haya tomado el tiempo de evaluar nuestros servicios.
Lo esperamos pronto de regreso en esta su casa.
Cordialmente,
Adela Garcia
Gerente General
In general the stay was good, excepting for one night that we were coming from a wake at 2 AM and the hotel was closed, with no lights at the entrance and no one was answering the phone so my husband had to go all the way around and entered through the shopping center to be able to get into the hotel.
Verified traveler
Stayed 5 nights in Jan 2022
Response from Ade on Jan 28, 2022
Thanks a lot for your comments regarding your stay with us.
I apologize for the inconvenience, I am taking improvement actions with our staff.
I hope to see you soon.
Warm regards,
Adela Garcia
General Manager
This is a basic hotel, with the main thing you require for a trip. Nice, clean and confortable rooms. The pool is small and over the weekend they have it heated.
Sonia L
Stayed 1 night in Jan 2022
Response from Ade on Jan 5, 2022
Sonia:
Thanks a lot for your comments regarding your stay with us.
We hope to see you soon.
Warm regards,
Adela Garcia
General Manager
Great Location. Great Staff. Great Beds and Great Pillows. Room was clean immaculately every day.
David
Stayed 4 nights in Dec 2021
Response from Ade on Dec 13, 2021
David:
Thanks a lot for your comments regarding your stay with us.
We hope to see you soon.
Warm regards,
Adela Garcia
General Manager
FIESTA INN PUEBLA LAS ANIMAS
Saray:
Gracias por tomarse el tiempo de evaluar nuestros servicios.
Le esperamos pronto de regreso en esta su casa.
Cordialmente,
Adela Garcia
Gerente General
Teresa:
Gracias por tomarse el tiempo de evaluar nuestros servicios.
La esperamos pronto de regreso en esta su casa.
Saludos cordiales,
Adela García
Gerente General
Soledad:
Agradezco que se haya tomado el tiempo de evaluar nuestros servicios.
Espero tener la oportunidad de volver a recibirla en esta su casa.
Cordialmente,
Adela Garcia
Gerente General
El hotel es moderno, bien cuidado, en un centro comercial por lo qué hay mucho que hacer.
Jens
Stayed 1 night in May 2021
Response from Ade on May 28, 2021
Jens:
Aprecio mucho sus comentarios.
Me da gusto saber que cumplimos con sus expectativas de servicio, así como contar con su preferencia y recomendación.
Le esperamos pronto de regreso en esta su casa.
Saludos cordiales,
Adela García
Gerente General
Buen día,
Agradecemos mucho el tiempo dedicado en evaluar nuestros servicios.
Le esperamos pronto de vuelta en esta su casa.
Saludos cordiales y excelente día!
Very friendly staff, good ammenities and gave me discounts on food and beverage
Verified traveler
Stayed 1 night in Feb 2021
Response from Ade on Mar 1, 2021
Thanks a lot for your comments regarding your stay with us.
We hope to see you soon.
Warm regards,
Adela Garcia
General Manager
Fiesta Inn Puebla Las Animas
I like Fiesta Inn, there is a small shopping area on the side of the hotel which makes it very convenient.
The hotel services are excellent as well as the staff.
Gloria
Stayed 6 nights in Oct 2020
Response from Ade on Oct 21, 2020
Gloria:
Thanks a lot for sending us your comments.
I am glad to know that you enjoy your stay with us.
We hope to see you soon.
Warm regards,
Adela García
General Manager
FIESTA INN PUEBLA LAS ANIMAS
excelente servicio y el staff sumamente amables. Localidad accesible.
Verified traveler
Stayed 5 nights in Sep 2020
Response from Ade on Sep 19, 2020
Muchas gracias por sus comentarios.
Me da gusto saber que cumplimos con sus expectativas de servicio .
Le esperamos pronto de regreso en esta su casa.
Saludos cordiales,
Adela García
Gerente General