Ratings based on 516 Verified Reviews

4.8 out of 5
89% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from omaha nebraska

awesome!!!

Posted Feb 18, 2018
we loved it used the bikes to ride to the ruins and the beach. the restaurnt across the street was super as were a couple others right within walking distance of our place.Alex at the front desk was 5 star help and cordial .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2018
Super central location close to everything. Nice but a little dated decor.
Comment from Hotel Management
Feb 11, 2018 by Rodrigo Alvarez. Director General , Hotel Management
Dear Guest, Thank you for sharing your experience with us, your comments are very important for us, we will work hard for your next visit to choose us as your hotel in Puebla. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San diego

Beautiful hotel

Posted Jan 24, 2018
Wonderful decor, very friendly and attentive staff. The room was absolutely amazing.
Comment from Hotel Management
Jan 28, 2018 by Rodrigo Alvarez. Director General , Hotel Management
Dear Marina, Thank you for sharing your kindly comments with us. It is a honor for us that your stay in Casareyna has been wonderfull. Best regards,
1 out of 5
by A verified traveler

Hotel hell

Posted Jan 24, 2018
Awful ... greedy , rude , unhelpful people . Dont stay here- youll be sorry.
Comment from Hotel Management
Jan 29, 2018 by Rodrigo Alvarez. Director General , Hotel Management
Dear guest, Thank you for your preference. I appreciate the time it has taken to share your experience at the hotel. We regret to hear that your experience in Casareyna has not been pleasant. I have paid special attention to your comments to be able to solve them immediately. We hope we will once again have the opportunity to offer you an unforgettable experience. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2018
A real gem, beautiful blending of the old brick and stone with the new construction. Our room was very spacious, lovely furniture, the sinks are locally custom-made. Overall very elegant and tasteful. The food was excellent and the restaurant seems to be very popular with local residents as well, which is always a good sign!
Comment from Hotel Management
Jan 28, 2018 by Rodrigo Alvarez. Director General , Hotel Management
Dear Guest, Thank you for sharing your kindly comments with us. It is a honor for us that your stay in Casareyna has been wonderfull. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

You can’t find better hotel in Puebla

Posted Jan 8, 2018
Everything is pretty damn cool. Staff, rooms and hotel facilities. Ohh and if you’re looking for a place to eat, don’t!! Casareyna’s restaurant is top notch!!
Comment from Hotel Management
Jan 28, 2018 by Rodrigo Alvarez. Director General , Hotel Management
Dear Andres, Thank you for sharing your kindly comments with us. It is a honor for us that your stay in Casareyna has been wonderfull. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Overland Park, KS

Very nice hotel close to vibrant atea

Posted Dec 24, 2017
The hotel seems to be a lot of local and European guests. The hotel had the Audi logo all over, so wouldn’t be surprised if that was at least part of the ownership (Audi/VW plant not far away). Better than average accommodations for the area. Plan for open air dining in the otherwise nice restaurant.
Comment from Hotel Management
Jan 28, 2018 by Rodrigo Alvarez. Director General , Hotel Management
Dear Jim, Thank you for sharing your kindly comments with us. It is a honor for us that your stay in Casareyna has been wonderfull. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, Texas

Will Be back as soon as possible.

Posted Dec 23, 2017
Best restaurant all the food are delicious. Great building and the best suite. Very close to Downtown.
Comment from Hotel Management
Jan 28, 2018 by Rodrigo Alvarez. Director General , Hotel Management
Dear Maria, Thank you for sharing your kindly comments with us. It is a honor for us that your stay in Casareyna has been wonderfull. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Dec 2, 2017
Beautiful rustic spacious rooms. Only fifteen minutes walking distance to the Zocalo. I will return on my next visit and recommend to friends.
Comment from Hotel Management
Jan 28, 2018 by Rodrigo Alvarez. Director General , Hotel Management
Dear Guest, Thank you for sharing your kindly comments with us. It is a honor for us that your stay in Casareyna has been wonderfull. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

Beautiful hotel in a beautiful city

Posted Nov 15, 2017
I was thoroughly impressed with every step of my stay at the Casareyna. The staff spoke excellent English which was great since my translator wasn't available, the bellhop was extremely friendly and the room exceeded my wildest expectations. I would recommend this hotel to anyone visiting Puebla without a second thought.