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Overview of Hotel Palace Puebla

Photo gallery

Featured Image
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Palace Puebla

3 out of 5

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast available
  • Bar
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationPoblano de Arte Virreinal Museum3 min walk
    Popular LocationZocalo Square3 min walk
    Popular LocationCandy Street4 min walk
    AirportPuebla, Puebla (PBC-Hermanos Serdan Intl.)44 min drive

Choose dates to view prices

Standard Room, 1 Double Bed

4.2/5 guest room rating
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room, 2 Double Beds

4/5 guest room rating
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

About this area

Puebla

Located in Puebla's Puebla Historic Center neighborhood, Hotel Palace Puebla is in the city center. Zocalo Square and Puebla Cathedral are notable landmarks and Africam Safari is a popular area attraction. Looking to enjoy an event or a game while in town? See what's going on at Cuauhtemoc Stadium.
Popular Location

What's nearby

  • Poblano de Arte Virreinal Museum - 3 min walk
  • Zocalo Square - 3 min walk
  • Santo Domingo Church - 4 min walk
  • Candy Street - 4 min walk
  • Rosario Chapel - 4 min walk

Getting around

  • Puebla–Cholula Tourist Train Terminal - 7 min drive
  • Hermanos Serdan Intl. Airport (PBC) - 44 min drive

Restaurants

  • La California — 3 min walk
  • Sabor A La Puebla — 3 min walk
  • Amalfi Pizzeria — 4 min walk
  • Maíz Prieto — 4 min walk
  • Antigua Churrería de Catedral — 4 min walk

About this property

Hotel Palace Puebla

Colonial Puebla hotel in Puebla Historic Center, walk to Zocalo Square
This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour front desk. Free WiFi in public areas and free valet parking are also provided. Additionally, free newspapers, tour/ticket assistance, and a front-desk safe are onsite. All 60 rooms feature modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Other amenities available to guests include room service, fans, and hair dryers.
Hotel Palace Puebla offers 60 accommodations with hair dryers and fans. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • To-go breakfast available for a fee daily 7:00 AM–1:00 PM: MXN 40-100 for adults and MXN 40-100 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Fan

Bathroom

  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 4:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Guests may be subject to health screenings for COVID-19 at the property.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 40 and MXN 100 for adults, MXN 40 and MXN 100 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

Can I cancel my reservation for free at Hotel Palace Puebla and receive a full refund?
Yes, Hotel Palace Puebla offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Palace Puebla cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Palace Puebla?
As of Apr 13, 2021, prices found for a 1-night stay for 2 adults at Hotel Palace Puebla on Apr 15, 2021 start from $18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hotel Palace Puebla pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Palace Puebla?
Self parking and valet parking are free at this property.
What time is check-in at Hotel Palace Puebla?
Check-in is from 2:00 PM - 4:00 PM.
What time is check-out at Hotel Palace Puebla?
Check-out is at noon.
Where is Hotel Palace Puebla located?
Located in Puebla Historic Center, this hotel is within a 5-minute walk of Zocalo Square and Puebla Cathedral. Puebla Convention Center and Fort Loreto are also within 2 mi (3 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 51 out of 156 reviews
5 - Excellent 33%
Rating 4 - Good. 69 out of 156 reviews
4 - Good 44%
Rating 3 - Okay. 25 out of 156 reviews
3 - Okay 16%
Rating 2 - Poor. 5 out of 156 reviews
2 - Poor 3%
Rating 1 - Terrible. 6 out of 156 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

3/5 Okay

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms look nothing like their website pictures.
Stayed 1 night in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very clean, friendly staff, Great Wi-Fi. What more could you ask for in a Budget Hotel!
Stayed 2 nights in Feb 2021

4/5 Good

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
All I have to say is the bed was very but very uncomfortable, I asked for an extra pillow several times and I never got it, we stayed 11 nights service was good, but as busy we were in the day we weren’t able to rest good in that bed, and you can heard other guests for close by rooms. But I understand that we got for what we paid.
Stayed 11 nights in Oct 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic location
Great service for my late checkout. Beautiful location central to everything. Comfortable room as well.
Stayed 1 night in Feb 2020

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is nice but no A/C , TV channels couldn't see no cable. Very loud at night with guests. I would not stay here on my next visit.
Stayed 2 nights in Apr 2019

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